加拿大华人论坛 加拿大留学移民如果在CIC查状态遇到error，可以给他们的techteam写email

在加拿大

前几天我在CIC系统中突然查不到状态了，按要求写email后三天就解决了。收信人： [email protected]邮件标题：CICNet Technical Problem以下是他们的guideline email，解释了哪些问题可以联系techteam解决，以及在咨询时需要提供哪些个人信息。一定按要求提供信息，不然对方不理。+++Dear Client,Thank you for contacting the Citizenship and Immigration Canada (CIC) Call Centre's e-Services Unit.We will respond to your enquiry if it is related to one of the following online tools and services: MyCIC<http://www.cic.gc.ca/english/e-services/index.asp> and online application; Partner Portal<http://www.cic.gc.ca/english/study/institutions/access-portal.asp> for educational institutions; CIC Portal: Authorized Paid Representatives<http://www.cic.gc.ca/english/e-services/portal.asp> e-Payment<https://eservicesak.cic.gc.ca/epay/welcome.do?lang=en>; e-Client Application Status (e-CAS);<https://services3.cic.gc.ca/ecas/?app=ecas&lang=en> e-Change of address (e-COA);<http://www.cic.gc.ca/english/information/change-address.asp> Citizenship residency calculator<https://eservicesak.cic.gc.ca/rescalc/resCalcStartNew.do?&lang=en>; and CIC's Web site<http://www.cic.gc.ca/english/index.asp> (technical problems).We expect to follow up on your enquiry and provide you with an answer within the next three (3) business days. Sending multiple emails concerning the same request will not accelerate this response delay.For enquiries that are not related to the list above, please refer to our Website<http://www.cic.gc.ca/english/index.asp> or contact our Call Centre<http://www.cic.gc.ca/english/contacts/index.asp#callcentre>. If you are currently outside Canada, you may contact the Canadian visa office<http://www.cic.gc.ca/english/information/offices/missions.asp> responsible for your area.If your request requires us to access your immigration file (for example to assist you with an online application that you already submitted), we would need the following information:1. Surname (last name)- Exactly as it appears on the passport or identity document2. Given name(s) (first name)- Exactly as it appears on the passport or identity document 3. Date of birth (YYYY-MM-DD) 4. Country of birth 5. Client ID Number 6. Your current status in Canada 7. The expiration date of that status 8. Complete address (including the postal code). If the residential address is different from the mailing address, please provide both addresses. 9. Telephone number. If you have more than one contact number, please provide them all. 10. Type of application (work permit, study permit or visitor record) 11. Approximate date that the application was submitted 12. Office to which the application was sent (complete address) If the above information was not included in your email, please email us again with the requested information. Also be advised that, as per the Immigration and Refugee Protection Act and its Regulations, you must respect the conditions imposed upon you at the time of entry to Canada. For temporary residents, this includes the obligation to maintain a legal status for the duration of your stay. Please be aware that sending us an email does not remove the obligation to respect those conditions.If your situation requires an immediate response, you may also contact our Call Centre<http://www.cic.gc.ca/english/contacts/index.asp#callcentre>.Thank you. Sincerely,e-Services UnitCitizenship and Immigration Canadawww.cic.gc.ca<https://owa.ci.gc.ca/owa/redir.aspx?C=99cad314d6d3473db67780325bfa62b1&URL=http%3a%2f%2fwww.cic.gc.ca%2f>

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回复: 如果在CIC查状态遇到error，可以给他们的techteam写emailThanks for sharing

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