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酒吧常用英语Service English For The Bar见面招呼用语 Exchange Of GreetingsHow are you today/ this evening, sir? 先生，今天还好吗？Fine, thanks. 不错，谢谢。Very well, thank you, and yourself, sir? 非常好，谢谢。您呢，先生？It’s nice to see you again, sir. 先生，很高兴再次见到您。Have a pleasant/ nice stay in hotel, sir. 先生，祝您在酒店住得愉快。Good morning, welcome to our lobby lounge.早上好，欢迎光临大堂吧。带位 Seating the GuestsA table for two? 请问是两位吗？This way please! 这边请!How about this table? 这张桌子怎么样？How about the table near the stage / dancing floor? 坐在舞台(舞池)附近怎么样？World you like this table?这张桌子怎样？World you like to sit at the bar over there? 你喜欢坐在吧台吗？Please take a seat.请坐。点单 Taking OrdersAre you ready to order, sir? 您已经准备好点菜了吗，先生？what would you like to drink?　 你想喝点什么？Here is our drink list / wine list.　 这是酒水牌和葡萄酒牌。How about the beer or whisky? 来点啤酒、威士忌怎么样？What’s your prefer? 你喜欢哪一些？We have …... Do you want to try? 我们这有……你想试试吗？May I take your order now, sir? 我现在可以帮你下单吗？ ◆如果听不清楚：?Pardon? 请原谅?Would you say it again? 请再说一遍好吗？?Would you mind repeating? 请再说一遍好吗？I’m sorry ,I don’t understand. I’ll get our manager.对不起，我不明白，我去叫我们经理来。? ◆可以供应客人要求时：? 　 Certainly, sir/ madam.好的，先生／女士? 　 Yes, sir/ madam.是的，先生／女士?I’ll go and get it right away, sir/ madam.我马上去拿给您，先生／女士? ◆不能供应客人要求时：? 　 Sorry, we have run out of croissant today. 真对不起，今天牛角包已经卖完了?Sorry, I’m afraid we do not have tsing tao beer. 真对不起，我们没有青岛啤酒。?Do you mind changing your order? 请您改一下单好吗?? ◆未能确定是否能供应客人要求时：? ? 　 If you could wait a moment, sir/ madam, I’ll try to find out.先生，请您稍等一会，我去问一下。? ? 　 I’m sorry to have kept you waiting, I’m pleased to say we do have it.对不起，让您久等了。很高兴告诉您我们有……

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三千日夜吟愁赋，一亿白发尽满头。梦入枫林遍芳丛，觉来惆怅恨无数。 [[FONT=宋体]加拿大，请在不远的地方等我http://www.canadameet.com/bbs/showthread.php?t=263009][/FONT] [[FONT=宋体]起程-[FONT=宋体]献给[/FONT]91[FONT=宋体]旧政和[/FONT][FONT=宋体]新政的同路人[/FONT]][/FONT] [[FONT=宋体]一个等待移民者的内心独白http://www.canadameet.com/bbs/showthread.php?t=255315[FONT=宋体]][/FONT][/FONT]回复: 酒吧常用英语拾零◆点完单后：May I repeat your order ? 可以重复一下您的单吗？Your order is … 您点的是……Just a moment, please! 请稍等！Key Words： Straight up　净饮on the rock 加冰　with ice 加冰without ice 不加冰　with water 加水出品 PresentingExcuse me! Here is your beer/coffee.　打扰了！这是你的啤酒（咖啡）。Please enjoy your drink! 请享用！Would you like anything else? 还需要些什么吗？其他OthersMay I take this glass/bottle/chair away? 我可以拿走这个杯子（瓶子，椅子）吗？One more round. 再要一轮Would you like one more beer? 再要一杯啤酒吗？结帐 Presenting The BillJust a moment, please, sir.　 先生，请您稍等一下。Here is your bill/check sir, totally is … Yuan 先生，这是您的账单。　一共是……元Thank you sir, here is one hundred and thirty five yuan and seventy cents. 谢谢先生，您一共给了135元7角Please wait a moment, I will give you change.请您稍等，我会给您找钱。Here’s your change, sir. 先生，这是找给您的钱。Separate bill or one bill? 分单还是一张单？Please sign the bill 请签单Do you mind showing me your welcome card？请给我看一下您的住房卡，好吗？送客 Leave-TakingI hope you enjoy your stay here.　希望您在这过的愉快！Have a good time!　 过的愉快！Have a nice day!　愉快的一天！See you ! 再见！I hope to see you again !　希望再次光临！Key Words：Pay in cash 付现金　use credit card 使用信用卡　room account 房帐　 ASKING GUESTS QUESTIONS向客人询问时May I help you, sir? 先生，有什么可以帮到您？May I know your room number, sir? 　先生，可以告诉我您的房间号吗？PRESENTING SOMETHING TO GUESTS向客人展示东西时Here’s your coffee, sir. 先生，这是您的咖啡，Here’s our menu, sir. 先生，这是餐牌。WORDS　WHICH OPEN ALL DOORS客人喜欢的字眼Please 请Thank you 谢谢Excuse me 对不起Pardon me 请原谅INTRODUCING YOURSELF介绍自己My name is …. call me any time, I’m very glad to be of service. 我的名字叫……，请随时找我，很高兴为您服务。WHEN GUEST THANK YOU当客人向你道谢时It’s my pleasure. 这是我的荣幸。You’re most welcome. 您太客气了。ANSWERING A GUEST’S CALL回答客人的呼唤Yes, sir./ Certainly, sir. 是的，先生。Just a moment, please, sir.　 先生，请您稍等一下。I’ll be with you in a moment, sir.　 先生，我一会就过来。Sorry to have kept you waiting, sir.　 对不起，让您久等了。WHEN GUEST APOLOGIZES BY SAYING“I　AM　SORRY”当客人向你道歉时That’s quite alright, sir.　 没关系，先生。Please don’t mention it. 没关系。WHEN GUEST PASSES YOU BY SAYING: “EXCUSE ME”让路给客人I’m sorry, sir/ madam.　 对不起，先生／女士。May I go through? 我可以过去吗？?

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三千日夜吟愁赋，一亿白发尽满头。梦入枫林遍芳丛，觉来惆怅恨无数。 [[FONT=宋体]加拿大，请在不远的地方等我http://www.canadameet.com/bbs/showthread.php?t=263009][/FONT] [[FONT=宋体]起程-[FONT=宋体]献给[/FONT]91[FONT=宋体]旧政和[/FONT][FONT=宋体]新政的同路人[/FONT]][/FONT] [[FONT=宋体]一个等待移民者的内心独白http://www.canadameet.com/bbs/showthread.php?t=255315[FONT=宋体]][/FONT][/FONT]回复: 酒吧常用英语拾零中餐常用服务用语Service English For F＆B (Chinese Restaurant)　　预订 Accepting ReservationHow many people do you have , please? 您一行有多少人呢？For what time? 您要订几点的位子呢?May I have your name and telephone number? 能告诉我您的名字及电话吗？We’ll hold the table for 15 minutes. 我们为您保留桌子15分钟。We look forward to seeing you. 我们期盼您的光临。客满 Fully BookedI’m sorry, sir, we don’t have any table left for 8:00 tonight. 抱歉，我们八点钟没位子。We are fully booked until next Monday. 下个星期一之前位子都订满了。I’ll call you when there is a free table. 一有位子我们将尽快通知您。迎客&引客 Seating The GuestsGood evening, sir. Welcome to Yue Chinese restaurant. 晚上好欢迎光临悦中餐厅。Do you have a reservation? 请问您预订了吗？Sorry, the restaurant is full now, could you wait for a moment? 对不起，现在餐厅客满了，请稍等。This way, please. 这边请。Be careful of the steps/slippery floor. 小心台阶/地滑。Would you like to sit here? 坐这里好吗？How about this table? 坐这里怎样？You can sit where you like. 您可以随便坐。I’m sorry, his table is reserved. 对不起，这张桌子有人订了。Can I get a high chair for the baby? 我能摆一张婴儿椅吗？Here is the menu. 给您菜单。点单 Taking OrderExcuse me, sir, are you ready to order?/May I take your order? 先生，打扰一下，现在可以点菜了吗？Please take your time, I’ll be back to take your order. 请慢慢看，我回头为您点餐。What kind of tea would you like? We have Longjing, puer tea, Jasmine tea Tieguanyin and so on. 您要喝什么茶呢？我们有龙井茶，普洱茶，茉莉花茶，铁观音等。Would you like something to drink? 您想喝点什么呢？I’m afraid it will take some time for this dish, about 25 minutes. Do you mind waiting a little bit longer? 恐怕这道菜要等25分钟，您介意吗？Your dishes will sent to you in 15 minutes. 您的点菜15分钟后上桌。I’m very sorry, Roast Duck is sold out now 对不起，片皮鸭暂时售完了。What else would you like? 请问还需要什么吗?Would you like some soup? 要不要来点什么汤？Would you like some dessert? 要来点甜点吗？So, you have ordered …, is that right? 您点了……，对吗？May I repeat your order? 我能重复一下您点的菜吗？We are glad to make it for you. But I have to ask the chef if we have the materials. 我们很乐意为您做这个菜式，但我必须要问一问我们厨师有没有材料。Please enjoy your meal. 请慢用点单建议 Making Recommendation1.Today’s special is… 今天的特色菜有……2.May I suggest the Roast Crispy Chicken? It’s our chef recommendation. 我能推荐披海悦脆皮鸡吗？那是我们大厨的拿手菜。3.It’s delicious and worth a try. 它味道鲜美，值得一尝。4 Roast Crispy Chicken is very popular in our restaurant.海悦脆皮鸡在我们餐厅非常受欢迎.5. It’s very tasty. Would you like to try it? 这道菜非常可口，要不要尝尝？6.Why not try some? 为什么不尝尝呢？ ◆ 上菜 Serving The DishesExcuse me, sir, your dishes are ready, would you like it served now? 打扰一下，先生，您的菜准备好了，现在可以上了吗？This dish is very hot, please be careful. 这道菜很烫，小心。Here is your soup.这是您点的汤。It’s better using while hot.趁热吃比较好。餐间服务 Service During The mealExcuse me. 对不起,请让一让Sorry to interrupt you. 打搅一下。May I put the plate away? 我能把盘子收走吗？Would you like it cooked a little longer? 要不要把它再煮一下？5. Could you like some more red wine? 给您再添点红酒好吗？结帐 Presenting The BillHere is your check/bill, sir. 这是您的帐单，先生。How would you like to pay for it? 您想怎样结帐呢？Would you like to pay together or separately? 请问您要分单呢还是一起付？Please wait minute. I’ll be back with your changes and invoice.请稍等，我一会给您找零和发票。May I have your room number? 能告诉我您的房间号吗？Will you please sign on the bill, sir? 先生，请在帐单上签字。送客 Leave-TakingHope to see you again.期盼您的下次光临。See you.再见Thank you for your coming.谢谢您的光临。I hope you have enjoyed your dinner.希望您吃得满意。处理客人投诉 Handling the complainsI’m sorry, it’s our fault. 对不起，这是我们的错。I wan t to apologize, is there anything I could do? 对不起，我能做什么？I’m sorry for giving you the wrong dish. I’ll change it immediately for you. 真的很抱歉上错了，我马上替你换I’m sorry to have kept you waiting. I’ll go to the kitchen to check对不起让您久等了，我马上到厨房查看I’m sorry, I’ll call our manager. 对不起，我去叫我们经理来。I assure you it won’t happen again. 我保证不会再发生了 javascript:void(0)

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