加拿大外贸
7月初走了一票货到美国，散货费用竟然搞达4357，而同期我走了2条40尺柜子，一共109个方，费用才5000多HKD，也是4K多RMB。心里觉得憋屈啊，赚的利润要全给物流公司剥削了。
没办法，只好向客户投诉。
给大家看看我们的搞笑邮件经过。
第一封：
Dear Carlos,Shipment confirm on-board, attached please find the invoice and telex release letter for your reference.
收到账单，一看4357，头大。。。。
第二封：
Dear Kathy,
It is unbeliveable that the FOB charge is 4357RMB.
We just ship 2x40foot containers from Yantian,but toatl FOB charge is about 5000HKD,about 4000RMB.
It means we ship 17.4CBM is with a higher FOB charge than we ship 130CBM.
It is crazy!
And at the end of last year,we have ship about 6CBM to our USA customer,it just need 80RMB/CBM,and you charge 172RMB/CBM.
The handling charge,document charge...,each kinds of charge,you are more expensive.
Can you please kindly help to double check?
To dear martin（客户）:
Your apoint fowarder's charge is very very high,the FOB charge is already ocuppy about 11% from the total goods' value now.
This will cause us to increase the product's price next time.
Please kindly to see the attachment for the debit notes we have from other customers.
Best regards
Daniel
没办法，只好向客户投诉。
顺带把最近走APL的账单和去年走给一个美国客户的散货账单发给他们参考。
第三封：
Dear Carlos, Hello.Sorry to inform that as this is our company tariff which we cannot lower. Please note that some of the local forwarders charges dirt cheap rate without cargo visibility, customer care and sometimes high destination charges as well as high ocean freight while OWL is not doing this kind of service. We are charging RMB 172.00/cbm plus excellent customer care service to customers. Kindly noted that we are not charging high but the market level only. Thanks and Regards
Joseph Wong
物流公司给我回复说他们收的贵是因为他们服务好，别的物流公司不知道到了目地港后收费贵多少。。。
我心里就奇怪了，难道客户指定物流公司还能跟中国供应商少收费，跟客户多收费。。。
第四封：
Dear Kathy,
All of the debit note i offer to you are ship through buyer's appoint forwarders.
APL works for xxx company.
CATIC-RAF INTL FREIGHT appointed by xxx company.
They all work with acceptable price.
Do you think they will work without cargo visibility,with low customer service?
Do you think they will charge us lower but charge their customer higher?
Or do you think CATIC-RAF INTL FREIGHT will offer bad service to xxx company?
They are all appointed by buyer,surely will ofer good service to their customer.
Your charge is not in a belivevable line!
The wool comes from sheep.
You charge us with higher price,AAA's chinese supplier also will charge AAA with a higher price in goods' unit price.
Best regards
Daniel
第五封：
Dear All, Sorry for jumping in. This is Cliff Wu from OWL HK.First of all, we are not saying APLL or Catic-Raf not providing cargo visibility or good customer service, I think they are good in the market. We want to say we don’t know how much destination charges as well as the ocean freight that they are charging now, we just want to highlight that some of the companies here will charge high destination charges and the ocean freight in order to cover the actual local CFS charges that occurred at origin. In addition, the charges you provided from APLL are for FCL shipment which cannot compare, as we are talking about the CFS shipment. We also checked it from the market already, like APLL, UPS-SCS, Damco, EI & K+N are charging more or less the same amount as our tariff as well. Kindly noted that we are not charging high but the market level only and it is same as all vendors & customers. Your understand would be much appreciated.
Thanks and Regards,
Cliff Wu
换个经理出来说FCL跟LCL没的比，我就奇怪了，我不是也附带有LCL账单吗？
你咋不提提呢？
还说自己处于市场标准水平收费。。。。
第六封：
Dear Cliff,
Your more than double price compare with Catic-Raf,and you are in market level.
You mean Raf will do it with lower than market level,and so low,80 VS 172.
How they live.
I offer APL's debit note to you just to let you know that we ship 109 CBM,but just with about 4000.
And i ship 17.4cbm also with 4300.
It means i ship a 40 foot container just with about 2000RMB.
Far away compare with 17.4CBM.
No body will trust this is reasonable in market level.
We don't know how much you charge from destination port,but we know you charge a very very high price from china supplier.
This cost also will be contain in the goods.
So also means you charge a very high price from your customer.
Best regards
Daniel
第七封：
Dear Cliff,
Please kindly to see the attachment for another debit note we ship before.
This is the highest LCL price we ship before.
It is ship from OOCL.
But compare with yours',they are also low.
I don't know how you mean you are in market level.
It should be market high level.
Best regards
Daniel
考虑到该物流公司一直无视我之前的LCL账单，所以我决定再发一份去年通过OOCL走的账单给他看。。。
那是我走的最贵的了，7.69个方，走了1931RMB。
第八封：
Hi Daniel, Please be noted that you are not comparing same thing, the Debit Note you provided with APLL was the FCL shipment while we are talking about the CFS. The charge for FCL and CFS are always different, just like the unit prices when your company sold FCL and CFS are different. Regarding to the Debit Note you are attaching with OOCL, their CFS charges was higher than our tariff actually, Below comparison for your reference. Please note that OOCL is charging RMB 186.70 per cbm CFS charge which we are charging RMB 172.00 per Cbm. Thus, our CFS charges were based on market level only. OOCL:散货入仓费 (CFS): RMB 136.00 per Cbm散货码头费 (CFS THC): RMB 50.00 per Cbm港保费 (Port Security Fee): RMB 0.70 per Cbm OWL:散货入仓费 (CFS): RMB 172.00 per Cbm
Thanks and Regards,
Cliff wu
第九封：
Dear Cliff,
Everybody know FCL charge is not same as LCL.
Everybody also knows it is unbelieveable that we ship 109CBM with same FOB charge as 17.4CBM.
Why you don't compare with ZAF's LCL debit note?
It is 80RMB/CBM.
Also compare with OOCL's.
Please kindly to see below's simple caculate:
17.4CBM/7.69CBM=2.26
1931.05RMBx2.26=4364RMB
It means we pay 2.26 times documents charge and other charge ..
And then it is same as your charge!
In this situation,you also can said OOCL is higher than yours!
Don't fool us!
You can agree that you are in high market level,we also will pay.
But you said you are in market level,you fool us!
Best regards
Daniel
第十封：
Dear Cliff,
I don't know why you don't compare with RAF's.
Let me caculate for you.
We ship 5.39CBM through RAF,with 1516.2
We ship 17.4 CBM through your company,with 4357.5RMB
If we ship also 17.4CBM through RAF,it just need
17.4x80+265+320+300+200=2477RMB.
4357.5-2477=1880RMB
It means your company with 1880RMB higher than RAF,if we ship same 17.4cbm.
Crazy!
Almost double!
Best regards
Daniel
我不知道是我傻还是物流公司傻，竟然还能把便宜的说成比自己贵。。。
这个推销手段。。。
但是不要把别人都当成傻子忽悠啊。
看看能上传账单不
[ 本帖最后由 奥运小兵 于 2012-7-11 23:55 编辑 ]
评论
服务没感觉到好，价格到比别人贵一半。。。。
真敢收啊，客户指定了的钱就是好赚啊
评论
LZ，碰到这种事情和货代去讲没用的。我碰到过收费不合理的，后来我是和客户讲这样的货代收费会直接影响他所有进口货物的成本增加（货代费用都会摊在单价中的么）。要是他不帮忙处理这个事情，我们是不会电放或者出提单给他的。等他帮忙处理了，我同时推荐自己的货代。后来还真自己的货代走过几票
评论
散货跟柜货不同的 客户用自己的货代 他在目的港付很少的费用 要是用你的货代的话 目的港费用会很多 还有指定货代的话 本来应该客户自己付的费用 有些也会让你付的
评论
只能一笑而过，接受了客户指定货代，还有什么理由来怪他们收费高呢。。。
评论
指定货代收费高，大家都知道，但也不能太离谱。
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