加拿大外贸
各位大侠，小弟小小SOHO一个，经验不足。帮忙看看这个情况如何应付？这个客人联系了一个多月，现在卡在样品费这里，之前的几个客人都是直接给我先支付全额的样品费的。现在这个荷兰的客人看样子诚意挺足， 昨晚发来的邮件说愿意支付一半的样品费另外的一半收到样品之后再支付。我该如何应付呢？谢谢啊！
下面是来往的邮件：
Dear Tony,
I'm interested in your produkts.
Are there already representatives of your produkts in Europe?
I would like to make an appointment to discuss our cooperation opportunities.
I'm looking forward to hear from you!
Best regards
Gre
Dear Gre,
Thank you very much for your mail,
We do not have representatives in Europe now, normally we export our product to client from China directly. also your logo can be printed on the product.
So.. let us know more about your opinion,
Best regards.
2012-11-15
________________________________________
Tony
Dear Tony,
Thanks for your quick responce. I'm interested in your produkts.
Can you send me information about your produkts and the prices?
I like to hear from you.
Best regards
Gre
Dear Gre,
Thanks for your prompt reply,
Attachment is product list and price list. Could please let us known which one you are interest in?
Best regards.
2012-11-16
________________________________________
Tony
Dear Tony
I''m interested in :
J001 : ($ 398,-)
J025 : ($ 95,-)
I will use them for sales and rental.
Before we are into business, i prefer to see these product, with my own eyes, as you will understand.
Where can i take a look at these in Europe?
Best regards
Gre
Dear Tony
[''m also interested in:
B015
Best regards
Gre
Dear Gre,
Thank you for you email and sorry for our late response,
We totally understand what you worry about. Normally for the frist cooperation the sample order will be necessary. Per our sample you can learn more about our quality, more details you can see with your eyes. This also is the necessary step when we cooperate with a new client.
So.. following is the sample cost, the sample cost will be little bit expensive than mass produce. we hope you can understand.
J001 : USD462/pc (Please check our pricelist this type price is USD420/pc not USD398/pc)
J025 :USD104.5/pc
B015 : USD105.5
The total freight cost by FedEx is USD292.
The total cost is 462+104.5+105.5+292= USD964
Payment term: T/T(Telegraphic Transfer ) or Paypal.
Delivery day: 4 workdays after received the payment.
Transit time: 4 to 6 workdays from China to Netherlands which was shipped by FedEx.
Above is our sample cost please check, if you can accept it we will sent you the PI(Proforma Invoice). you can make the payment basis on the PI. after received the payment we will arrang produce the sample for you immediately.
Hope to have a long term cooperation will you.
Best regards.
2012-11-16
________________________________________
Tony
Dear Tony
Thanks for your mail
Is there in Europe a customer of your produkts where i can have a look?
Best regards
Gre
Dear Gre,
Thanks for your mail.
We have two client in Germany, but their order are producing and have not send out now.
So..sorry for that.
How about your order quantity？normally we will return the sample cost to you when you place the order.
Look forward to you.
Best regard.
Tony
Dear Tony
You will send the samples to Germany but where in Germany? Is that to the port of Hamburg?
Maybe i can visit you in China. How about the costs of a visit, is your company prepared to pay
for tickets and hotel?
I like to hear from you.
Best regards
Gre
Dear Gre,
Good day, sorry for the late reply.
Frist of all we are welcome you to China, but our company policy is that we do not pay for the tickets and hotel sorry for that. Why not choice buy a sample ? Because the sample cost will be much less than the cost of going to China.
A sample of our client Germany will be sent to the Cologne Germany.
Best regards.
2012-11-19
________________________________________
Tony
Dear Gre,
Is there any new ?
Have a nice day,
Best regards.
2012-11-22
________________________________________
Tony
Dear Tony
tell me what a sample costs and were you deliver in Germany
(adress please)
Where in Germany ( give me the adress please) can i take a look at a sample?
what do you mean with: the cologne , is that a place (keulen?)
I''m prepared to receive a sample from you and pay afterwards, i hope you agree with that.
or i pay the first sample to you german client , no problem.
i think we have to start somewhere, and do it this way, do you agree?
I''m looking forward to hear from you.
Best regards
Gre
Dear Tony,
I didnt hear from you jet. Can we arrange something with your client in Germany?
I would like to order your J001 but i cannot buy something i have never seen before, you will understand.
Hoe can we solve this? It''s no problem for me to visit your client in Germany so i can see for myself what you are selling. Or do you come to Europe soon, so i can visit you?
I looking forward to hear from you!
Best regards
Gre
Dear Gre,
Thank you very much for your mail, and sorry my late response because i am out off office in the past two days.
One sample reached Germany last week and it was no problem that arrange you meet our Germany client, you can contact him and check the sample. I will sent an email to him and talk a bout it. Following is his contact imformation. pls check.
***************
Any questions pls do not hesitate to contact us. Hope to work with you.
Best regard
Tony
Dear Gre,
Good day,
Have you got in touch with our Germany Client ?
Best regard.
Tony
Dear Tony,
I'm very busy in December and Januari next year. (i will move to another showroom.)
I will be in contact with your German client in Januari/Februari next year.
I send him an e-mail when it suites to visit him.
After i have bin in Germany, i contant you and from there we will
probably order the first sample.
Have a little patient at the moment, i will contact you in Januari!
Have nice holidays.
Best regards:
Gre
Hello Gre，
I am sorry to writing this email to you. Our Germany client sent me email just now. They don't think it was a good idea that you go to visit their company. Apologize for that again.
As we have communicated for several weeks, i found that the divergence between us is regarding the sample cost. But if you want to inspect the quality of our product i think the best thing is to buy a sample ,and you can take the sample to your local professional testing institutions for testing just like what the Germany client has done. So... now there are two options for you.
-- Buy a sample for testing.This sample cost will be returned to you when you place an order.
-- To be a customer and buy the J001 from our Germany client. But their order will be produced in next month and you can do that until late February.
Dear Gre, we hope you can understand it.
Have a nice day.
Best regards.
2012-12-11
________________________________________
Tony
Hello Tony
Ok than please send the sample.
I will pay you after i received the sample. When we place an order you will pay me back the sample, that's ok.
Best regards
Gre
Dear Gre,
Thank you for your mail,
You need to pay it before shipping. we hope you can understands.
Best regards.
2012-12-14
________________________________________
Tony
Dear Tony
I pay when i have received the product J001
It's your choice or i will look for an other company
Best regards
Gre
Dear Gre,
Thanks for you mail,
I have apply to our manager for it about the sample this day, Per our company policy you should pay it before shipping like what other client have done.
So sorry for it.
Merry Chrismas, happy new year.
Best regards.
2012-12-19
________________________________________
Tony
Dear Tony
Let''s do it in another way
I pay you half of the sample in front, the other half when i have received it. Can you life with that?
Don''t forget: 1) you approached me at first and 2) when the products are good i will order more ofcourse!!
Question: It''s it also necessary to let the sample approve, so they get a hallmark for Europe? Or do they already have an Hallmark?
I''m looking forward to hear from you.
Best regards
Gre
呵呵，昨晚的邮件就到这里了 ，我该如何跟进啊？ 希望他能给我支付全额的样品费！毕竟如果他收到样品不支付另外一半怎么办？ 我要先垫将近500USD啊！兄弟姐妹们能有好点的主意不？？小弟先谢谢了！
评论
楼主跟进的不错，你应该再坚持一下，还是全先付吧。
评论
现在就是不知道怎么和客人说了，人家都愿意支付一部分了，我还在坚持是不是有点那个了，迷茫中。
评论
楼主你有对这家客户了解有多少？这家客户信誉怎么样？如果是比较大的公司的话是不会在意这么一点样品费的，如果他对你的产品很感兴趣且很有诚意，那就只能由你自己判断或者看你老板的意思了。是否可以让客户承担全部的产品费用快递费你们承担呢？你们可以找一家便宜一点的快递公司啊，比UPS要便宜一点的。UPS的太贵了，本人认为。
评论
个人觉得只接受一半TT的话有风险，而且分两次付还要考虑银行手续费。这个客户真的有些磨叽，如果真的是有诚意也不会在乎这点的，样品费也不是很多。总是考虑到第一次合作怕上当就不要国际采购。虽然现在合作一个外贸客户是不容易，但如果真的合作第一次就要赔那些钱还不如不做。LZ要考虑清楚哈。。
评论
感谢您回答，我也这么想，是有点墨迹，前几个德国的客人到是很干脆，直接TT全额过来了，打算等德国的单子出了，让他去德国人那里按照人家的零售价买算了，虽说找到个客人不容易，就怕这样的客人都时候大货的时候，货款再磨叽几下，就麻烦了，利润又不是很高！
评论
谢谢您的回复，是的其实可以他出样品费我们出运费，只是货品体积比较大，刚问了几个代理，要走快递的话只能走DHL，那样还要加收额外的尺寸超出费用，算下来太贵了，走空运的话费用到是少点，只是走空运的费用也要到2000+rmb啦。感觉划不来，再说了，货到他哪里了，让他补空运费，按照他之前的态度貌似难度很大。所以这个空运费最终十有八九是要自己垫的。
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