加拿大外贸
客户买了140$的东西，我说一个月肯定能到的。寄出去已经快2个月了，还没到。查跟踪竟然到了俄罗斯的中转站。本来是发到美国的。
客户说耽误他们活动，找律师投诉我，说要索赔1000多的损失。
FYI- things on my end are well under way. You will be hearing from your country’s US-China Business Council. They have confirmed you will be paying all my legal fees (total so far $1350.00) Seems would have been easier for you to just have issued me a refund.
Thanks,
Teresa
From: Teresa Marshall
Sent: Monday, January 5, 2013 9:08 PM
To: 'Jena'
Subject: RE: Filing overseas law suit
Thanks- I too, am disappointed he would not just issue my refund. Great then confirmed he will be required to pay all fees plus issue the refund. Yes, lets try to get them to not only fine him, but flag remove him from the site I placed the order. Thanks
Thanks,
Teresa
From: Jana Christians
Sent: Monday, March 5 2013 8:08 PM
To: 'Teresa Marshall’
Subject: RE: Filing overseas law suit
Hi Teresa- just a quick update I have been in touch with the lead attorney in the US/China Business Council, which is who we need to work with to get resolve. They have confirmed he will be required to issue a full refund, my fees and any costs associated with you not having these for your event (brand image etc) We can work together on these costs, but looking at the form you filled out it will be around $1350.00. We should have next steps from these in 2 weeks.
From: Teresa Marshall
Sent: Monday, March 5, 2013 7:52 PM
To: 'Jena'
Subject: Filing Overseas law suit
HI Jena- thanks again for the time. Here is the info, please let me know what else you might need: I do not have his address, but can email her to get it. So far he is not responding.
I still have not gotten these “shipped” items, and he is not providing tracking. My event is long over, and I am out of this money.
[ 本帖最后由 lipeng123825 于 2013-3-8 12:32 编辑 ]
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LZ这是做啥事了呀？
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估计楼主，昨天晚上，爆了客户的菊花
呵呵
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楼主东西确实发出了，发出了给他个快递单号，快递丢了是快递的事情。
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你放心，这一点货值不会去告你的，告你了大使馆也不会费尽心机来找你。大使馆会帮你应付过去
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楼主没有把事情说清楚啊，到底是谁的责任啊，你没准备好样品，寄迟了？还是快递公司弄丢了快递？
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拜托，文明文明。
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淡定啦·曾经被客户告到大使馆一次的飘过啊·······
无非就是大使馆给你打个电话，了解下事情来龙去脉，你据理力争的解释下就没有然后了。
估计大使馆会给客户讲：我们很遗憾。。
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当时紧张不？哈哈，以后遇到这种问题，就知道要淡定了。多谢分享呀
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客人好无语啊。怎么也应该是找快递投诉。
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是自己发错货了还是货代或快递出现问题了哦？
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这样的客户估计是个年轻人，
一时冲动说的气话。。。。
以前做游戏代练，客户帐号被封了，经常遇到这样的事。。。
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快递延误，2个月了还没到
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真的啊？客户知道你地址吗？
现在客户都不知道我的地址和联系方式。
下面他该怎么办呢
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