加拿大外贸
之后又问了另外一款产品，收取了他150美金，2个样品。合并在之前的产品一起寄给他。中间因为种种原因（总统选举、经济不景气等）而推迟采购。跟进后都没有实质进展。到了8.1，又有了新的询价并几经波折。如下：
2016-08-1 11:13
Good day,
In behalf of Ms. Mariano, we would like to request qoutation on the following items.
1. 10,000 Pcs. Check Rail Bolt and nuts
2. 10,000 Pcs. Double Elastic washer
Please refer to attached files for your reference.
We would appreciate receiving your immediate response.
Thank you,
答复客户，并当天报价，如下：
2016-08-1 11:18
Thank you for your email.
Please send me regards to Ms. Mariano!
Your inquiry is well received. We will feedback to you soon.
2016-08-1 11:31
The FOB Shanghai price for the Check rail bolt M24X75 and Double Elastic Washer are as following:
1, Check rail bolt: USD0.**.
2, Double Elastic Washer: USD0.**.
Looking forward to your reply.
中间，客户加了一款小垫片，我们提供了报价。
8.16跟进客户，如下：
2016-08-16 10:18
Good morning!
Any question or updated status about the inquiry, please?
Thank you!
客户答复，如下：
2016-08-16 10:31
We apologize that the projects we inquired from you
are not won by our company. Our competitors gave
a much much below price that we really wonder where
they got those very low price.
Thank you so much for your very kind cooperation, we
hope that you continue to support us in our inquiries
We thank you very much, warm regards always
一直到10.6，客户又来询这几个产品了。如下：
2016-10-6 10:20
Please quote us your best price for below items.
#
Qty
U/M
Description
1
100
Sets
EB 50T Fishplate (2pcs/set)
2
1000
Sets
Bolts and Nuts for fishplate
3
20
Pcs
Crossing Bolt M27x240mm w/ Self Locking Nut DIN 985.8
4
10
Pcs
Crossing Bolt M27x320mm w/ SE pcs
5
10
Pcs
Crossing Bolt M27x450mm w/ Self Locking Nut DIN 985.8
6
3000
Pcs
Check Rail Bolt (Bolt, Nut & Washer) M24x80mm
Steel Grade Specs: 5.6 Black Finish, STD: UIC 864-2 (For Bolts & Nuts)
Kindly refer to attached file for items number 1 & 2.
Please state your delivery lead time and the shipping weight.
Thank you so much.
给客户报价了，有几款无法报价。如下：
2016-10-7 11:32
Thank you for your new inquiry.
Please check our quotation in the attachment.
Looking forward to your reply.
没有下文。
评论
这个菲律宾客户，说起来联系已经超过一年了，单子很小，但是也不轻松。第一次联系是去年2.27.也是从我做的网站已经谷歌推广来的。
也是群发邮件，询价一款垫片，如下：
2016-02-27 17:27
Dear Sir
Greetings! Please quote to us your best price for
1, SPRING
size: 4.5 x 25mm x 5mm
please see attached picture
please specify your most delivery lead time
thank you
中间沟通了几个细节，然后报价给客户了，如下：
2016-02-29 10:47
The FOB Shanghai Price is USD0.**（这个产品比较常规，最早让我报的价格大概比这个高15%，同期让另外一个同事报过比这个低15%并成交了）.
Properties: Material-65Mn; Surface treatment-Plain; Packaging-Double Woven Bag, Pallet; Weight-0.1KG.
I will send formal quotation if you are agreed with the price.
Await your kind reply.
客户说要样品，如下：
2016-02-29 10:50
Can you send please samples at least 10pcs or 1 kilo
for testing by Light Rail Transit?
答复客户，说要下订单，开模具，如下：
2016-02-29 10:59
No problem. But you need to make the 30% down payment, and we will make the mould to produce the sample for you.
15,000*0.***0.3=USD***.00
Please let me know whether you are agree to pay this so that I can issue the Proforma Invoice for your transfer.
客户答复，问能不能提供化学成分说明，并问我们有没有供货给国内铁路，如下：
2016-02-29 11:07
i will submit your concern to my Manager,
meantime, can you please give me the
Material Composition
also, do you supply to china railways, this item?
thank you
答复客户，并说样品可以提供，收取100美金样品费，如下：
2016-02-29 11:20
OK, thank you & I'll be waiting for your updates.
Yes, we have supply to China Railway through contractor. And we also exported this products to different customers.
Attached is similar Double Coil Spring Washer that we are producing recently. If you pay USD100.00, we will send 10pcs to you. And when you place the
order, this USD100.00 will be refunded to you.
Await your kind reply.
客户同意支付样品费。如下：
2016-02-29 12:05
Please send me the Bank details
I will send this to our accounting department
thank you
warm regards
提供公司账户。如下：
2016-02-29 12:10
Please check our bank details below:
{此处略去公司账户信息}
Any further question, please advise.
客户有发来一个邮件询问毛净体等信息，如下：
2016-02-29 12:53
we will be transferring now the payment,
please advice shipping weight: __________
cost : __________
delivery lead time: ____________________
thank you
答复，如下：
2016-02-29 13:52
Shipping Weight: 1.1KG
cost: USD29.00
delivery lead time: 3-5 Days after payment by Fedex.
Any further question, please let me know.
跟进客户，如下：
2016-03-1 11:37
Have you made the payment for the samples please?
Await you kind reply.
客户答复已付款，并提供水单，如下：
2016-03-1 11:50
yes sir! i transferred U.S150.00 (for shipping cost of 30 and 20 allowance for bank charges)
thank you and warm regards
{此处略去付款水单}
答复客户，如下：
2016-03-1 13:10
Thank you for the bank slip.
I will check with our accountant tomorrow the payment and let you know.
Wish you a nice day!
客户答复，如下：
2016-03-1 15:04
😇 big thanks
and warm regards , 谢谢
sincerely
评论
到了10.10，询价了8.1询价的那几款产品，如下：
2016-10-10 09:38
May we inquire again for the quotation for below items:
1. 1000 Pcs. Bolts and Nuts for Fishplate
2. 10,000 Pcs. Check Rail Bolt and Nuts
3. 10,000 Pcs. Double Elastic Washer
4. 10,000 Pcs. Flat Washer
With steel grade specs 5.6 Black Finish; STD: UIC 864-2 for Bolts and Nuts
Please refer to attached pictures for reference.
May we know also if you can provide 2 samples per item which will be subject for test and approval of our client LRT, MRT and LRMC.
How much will be the cost of samples and the delivery lead time?
Thank you so much.
中间沟通交期、模具费、样品等问题。对方主要邮件，如下：
2016-10-10 12:07
Noted on this I will inform first Mr. Mariano about the cost of the sample.
I'll get back to you once final.
Thank you so much for your prompt reply.
客户问能不能见面后支付样品费用，如下：
2016-10-12 10:11
Is it ok with you if we pay you personally for the sample when
we visit you?
If its okay, when is the sample available?
Thanks
答复，如下：
2016-10-12 10:41
No problem to pay when you visit us. When will you come to us, please?
We can get the sample ready in 15 days and send to you.
客户说着急要，我答复，如下：
2016-10-12 11:04
If you need sample urgent, please pay by bank transfer TODAY.
We will prepare the sample from tomorrow, and in 2 days, we will get your payment and compete the sample as soon as possilbe.
The best time is 10 days after receiving your money. Please expedite the process to save time.
客户问2套样品最快什么时候可以好，如下：
2016-10-12 11:39
we will send to you by friday
our technical are at field/client
meanwhile, please advice the soonest availability of the samples for the 2 sets of bolts
and nuts set
big thanks again
客户又想不花钱拿样品，如下：
2016-10-12 12:04
we will give you feedback for the drawing of turn outs
so by October 22, the complete set of the sample is ready for pick up?
we will pay you when we visit your office or factory.
big thanks
答复客户，如下：
2016-10-12 13:21
We will be waiting for your drawing.
If you pay by TODAY, we will send you the sample Oct. 22nd; If you dont' pay, we will be waiting for it. Hope you are clear with our points.
Any time you want to visit us, welcome!
终于，客户说第二天支付了：
2016-10-12 16:52
We'll process payment tomorrow morning.
Thank you.
评论
第二天，按期收到客户的水单，如下：
2016-10-13 15:50
Please see attached copy of our payment.
Please update us once your done with the production of the samples.
Thank you.
{略去水单}
中间出问题了，老板说模具费用不够，如下：
2016-10-18 17:30
We will finish the moulds and samples in 15 days.
But now we meet a problem for making mould for all below parts:
1, Check Rail Bolt and Nut; 2, Double Elastic Washer; 3, Flat Washer; 4; Bolt and Nut for Fishplate.
Our engineers told me: After careful calculation, we found that the cost for all 4 items exceeds USD1,200.
We need you to pay USD500, and we will afford USD200; Or we can make moulds and samples for 1, 2 , and 3. And send samples to you in 15 days.
Looking forward to your reply.
客户装作不知道，如下：
2016-10-19 16:38
Can you proceed with the production of samples and deliver it to us so we can submit it to our client for approval.
We need to submit sample ASAP.
Once approved we'll directly place our order to you. For now can we just share (50-50) for the mold cost if the sample will pass our client's
requirement
it will be a very good deal.
己经讨论，终于拜托之前的问题。客户决定去掉一款，不另外再支付费用，如下：
2016-10-21 08:39
For now, you may proceed with the production of samples for items:
1. Check Rail Bolts and Nuts
2. Double Elastic Washer
3. Flat washer
Can you send us the sample in a week because we need to submit the samples by next week.
Thank you.
到了11.11，终于把样品做好了，发给客户看：
2016-11-11 16:21
Please check the samples ready for shipment.
Thank you.
客户答复，如下：
2016-11-11 16:37
Noted on this,
Please see below details of our Address.
{此处省略客户地址}
Thank you so much.
客户告知他已经收到样品了。如下：
2016-11-15 14:33
Please be advised that we already received the samples this afternoon.
We will send it first to our client for testing and approval.
We'll keep you update.
Thanks a lot.
客户要检测报告，如下：
2016-11-16 16:05
Good day, may we request you to send us mill certificate and test report of the bolts, nuts, flat washer and double elastic washer
which was sent to us yesterday.
Please have the document translated in English.
Thank you.
发给客户，如下：
2016-11-17 11:25
Please check the reports in the attachment.
{略去报告}
后来螺母的尺寸因为客户的原因而需要修改，经过讨价还价，客户支付了200美金。如下：
2016-11-22 15:28
Noted on this, will send you the payment tomorrow.
客户发送水单，如下：
2016-11-23 14:30
Please see attached payment, please proceed with the production of the hex nut provided the adjustment on the outer diameter and the thickness.
Hoping to receive the samples on Monday.
{略去水单}
评论
样品做好了，准备发给客户（表面处理无法做，又是一番沟通才解决），如下：
2016-11-29 14:12
Please check the pictures of the hex nut ready for shipment, and confirm whether it's OK to send to you.
I will share the trace number once they are shipped out.
跟进客户，如下：
2016-12-6 14:12
Any feedback from the customer about the hex nut samples, please?
Looking forward to your reply.
客户答复，说还在终端客户那里检测。如下：
2016-12-7 17:43
Greetings!
The nuts is under evaluation and for material testing.
thank you, for your usual kind support
再次于12.20跟进客户，2天后客户答复。如下：
2016-12-23 11:33
Happy Holidays!
Let me give you a feedback on the second wek of January 2017
Everybody now, are in vacation due to Christmas and New Year celebration.
First week of January 2017, will be full of meetings for us, and our clients.
I'll revert back to you as soon as i have feedback.
My warm greetings of Merry Christmas and a Prosperous New Year!
又于1.12跟进客户，客户答复要报告和授权书。如下：
2017-01-12 10:16
Greetings of good tidings for 2017!
For now our client is asking for the hardness
and tensile of the check rail bolt, Hex nut, double coil spring washer & the flat washer
your inspection certificate sent to us,
only the check rail bolt that have tensile strength, yield strength & elongation
ALSO, can you please issue us an "AUTHORIZED DEALERSHIP" for protection.
Thank you very much for your favourable action.
my kind regards, always
到了2.6新年假期过完，告知客户。如下：
2017-02-6 15:25
We are back from Chinese New Year holiday.
If you have any question or inquiry, please feel free to contact me.
Any news about the testing, please?
客户答复，问从厦门怎么来我们公司。如下：
2017-02-7 20:31
Greetings!
Happy Chinese New Year!
How are you?
Please advice how to go to your place from Shanghai.
We will be in Shanghai(from Xiamen) on Feb 16(next week)
My big thanks for your kind response
my kindest regards, always
当然，这么小的客户，老板肯定是让他们坐高铁来我们这边火车站，再安排车子过去接，如下：
2017-02-8 10:27
Thank you for your kindness. I am fine, and the holiday was very nice.
When you are in Shanghai, you can take the High Speed train from Shanghai Railway Station to Kunshan South Station. We will pick you up in the Kunshan
South Station.
Looking forward to your visit to us.
又于2.13跟进客户。如下：
2017-02-13 10:35
Have you confirmed the schedule to visit us this Thursday (Feb. 16)?
客户答复，如下：
2017-02-13 11:03
Greetings!
I am still waiting for the flight details of the travel agency
for now, my tentative travel to you is on Feb 15...
and i wish to stay overnight(15) in Kunshan
is this your mobile num: +86 139***
一直到2.15下午5点左右，客户突然发短信给我，问我能不能去接他。老板让我开自己的车去接他，然后带他们去一个咖啡馆吃个简餐（这个报销）。之后送他们去酒店（我们帮客户订好，但是没哟大床房，他们夫妻得住标间了）
第二天，跟司机一起去酒店接了客户，来公司也谈了。老板说原材料涨的很厉害，所以之前的报价需要修改，上调约30%。客户说回去考虑一下。然后去他们去野鱼馆吃了个饭，在饭店里随便聊了下，客户也挺好的，讲了一些关于他们小时候以及菲律宾的一些事情分享给我们，我也分享给他了一些我们经历的事情。尤其值得说的是，这个客户带了他们的芒果（金芒，味道确实不错），还有自己磨的类似生姜的粉，可以冲开水喝，他们拿去分了。
饭后，把老板送回公司，我们就把客户送走了。在路上，听到那个女客户跟他老公说，要把订单下给我。虽然订单小，也不太期盼这个订单，但是听了还是比较高兴的。
于3.2跟进，他们答复说新价格接受不了。如下:
Greetings!
I am so sorry, i cant work out your new price.
For the 5 samples, its ok if you can send
but still okay if you cannot send.
Your new price is not acceptable.
Thank you for your kind accommodation.
I look forward for another project.
my kind regards
后来他们的采购来邮件又问能不能按照以前的价格，确认不能以后，他们还是把订单下过来了。之前的模具费也相应的返还。3.17收到预付款。BRAVO！
评论
顶一个
评论
老板让你开自己的车去接客人，报销油钱吗
感觉这客户好客气，一句一个big thanks 什么的
刚看完你那个Chile的客户，怎么感觉你们老板一等客人来看厂就要憋大招？
评论
同感！
这个就不说了
可是目前为止还没有发现一个够资格不用坐高铁 可以老板亲自接的
只看帖不提问是不对的
那么问题来了--
1 是不是楼主对任何订单都没有决定权 只能在老板的指导下接单？比如价格范围？
2 工厂是不是只有三个人 老板 楼主 司机？因为前面说司机还有另外两个角色 本集楼主的司机角色也出现了……而老板 相信也是自驾 难不成一次又一次避免去沪是因为忙生产？一次又一次坐地起价 是策略吗？只是为了无端增加客户下单的机会成本？
3 似乎跟 2 是一个问题：模具又是外面开 费用又是随意改 对了 工程好像是有一个的……不怎么给力d=(′▽｀)=b or 老板授意可以乱报的？
4 本人有多次 钓到客户 来厂参观 老板见过以后 就叫我去扫地了 然后 自己带出去吃饭 谈单 当然 月底提成也给 但总有那么点点的不确定感； 而楼主 竟然可以送走老板 然后还跟客户一起 车里厮混一程 额(°_°)…法宝是--合同五年一签吗？还是在跟老板沟通时 多年如一日地保持两面派
评论
爱提问题并且提的问题质量还挺高的人通常都不会差到哪里去
1 看了楼主那个西班牙的客户，感觉楼主对价格还是有一定的把控能力，至少模具费用方面，楼主强势了一把呢。
2 从供货，资质等看，这加工厂规模不会小，但是，从员工数量上看，真的好像不大
3 感觉这老板是个相当善于坐地起价的人，是个对客户心里把握得相当到位的人呢。
4 厮混一词用得相当到位
5 你老板英语也很溜咯
[ 本帖最后由 Austenlee2016 于 2017-3-27 23:35 编辑 ]
评论
不报销。但是这个小钱也无所谓啦~
评论
你是个好学生，就喜欢你这样爱提问的好孩子。哈哈！
下面请看我的解答，不明的地方后面再补充。
1 是不是楼主对任何订单都没有决定权 只能在老板的指导下接单？比如价格范围？
这个公司刚成立的时候，是他请我过来的，他一点英语不懂，我在我以前（也是他以前的）东家那里做同行业的业务。因为他不懂英语请我过来，薪资也不错，所以我只负责我的推广和开发客户这一块，供应商询价之类的事情我都是全部寄希望在他身上（之后才知道，价格经常不靠谱。高报了的直接把客户吓跑，低报的等客户付款了再核对才发现问题，然后涨价）。
2 工厂是不是只有三个人 老板 楼主 司机？因为前面说司机还有另外两个角色 本集楼主的司机角色也出现了……而老板 相信也是自驾 难不成一次又一次避免去沪是因为忙生产？一次又一次坐地起价 是策略吗？只是为了无端增加客户下单的机会成本？
还有几个。你看了我的帖子就知道至少还有一个人（这个卖个关子）。但是还有其他4、5个配角就不在这里说了。也不是拍电视剧。哈哈。
3 似乎跟 2 是一个问题：模具又是外面开 费用又是随意改 对了 工程好像是有一个的……不怎么给力d=(′▽｀)=b or 老板授意可以乱报的？
不知道这个问题具体是问什么，乱码了。请看看问题2的解答是否能释疑。不清楚可以再提出来。
4 本人有多次 钓到客户 来厂参观 老板见过以后 就叫我去扫地了 然后 自己带出去吃饭 谈单 当然 月底提成也给 但总有那么点点的不确定感； 而楼主 竟然可以送走老板 然后还跟客户一起 车里厮混一程 额(°_°)…法宝是--合同五年一签吗？还是在跟老板沟通时 多年如一日地保持两面派
那这个也太悲催了。我这个老板主要是不懂英语，而且他也不至于会那么不要脸的把我撇开去跟客户谈。而且，我好歹也是一个很有脾气的人的。
不过我跟客户在一起，是不会吃里扒外的。一句话，要么忍要么滚。小不忍则乱大谋。兄弟，你说呢？
以前的合同是2014年签到2017的。去年年底，出纳说以前的合同不见了，让我补签。我当时没补签，我说我那里好像有一个，后来过年也没去找。开年来了继续上班，就把他们给的空白合同签了。
评论
楼主真用心了，好多这种周期比较长的客户，希望我也多跟下来一些
评论
多谢 你已经回答得比较全面了
首先 和老板是有感情基础的 他比较了解你 而俺服务的 大部分是陌生老板 他们需要时间才能了解俺更多
其次 楼主也是有脾气的 那俺就放心了 因为这方面俺比较富余
评论
不过楼主的耐心 兄弟还是佩服
评论
看了这个帖子，感触还是挺深的，楼主跟客户这么长时间，一般人估计早都放弃了，真是功夫不负有心人啊!付出就一定有回报。谢谢楼主的分享，希望以后多分享一些这样的帖子，我们好学习一下经验。 同意支付样品费的客户 一般不要轻易放弃
评论
自古商场如战场，一场看不见刀光剑影的战斗！甚是精彩！
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自古商场如战场，一场看不见刀光剑影的战斗！甚是精彩！楼主武功很是了得！佩服！群主方便加个好友交流下微信akk19791027
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缅怀四月份的楼主
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已经加了~
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额也想要……
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菲律宾采购通机的买家
company HS CODE country quantity year／month
GREAT KINGS ALLIANCE TRADING CORP 8502204000 CHINA 138.00 201704
BIO-POWER & POLLUTION CONTROL/ 8502204000 CHINA 115.00 201704
LUCKY TRENT INTERNATIONAL TRADING 8502204000 CHINA 613.00 201704
FILCHANTIER ENTERPRISES/ FILCHANTER ENT / FILCANTER ENT 8502204000 JAPAN 75.00 201704
POWERTECH ASIA PACIFIC INC 8502204000 CHINA 1007.00 201704
A C P TEST COMPANY INC 8502204000 GERMANY 2.00 201704
HONDA PHILIPPINES INC/ HONDA LOGISTICS PHILIPPINES INC 8502204000 THAILAND 70.00 201704
GREENBUCKS ENTERPRISES/ GREENBUCKS ENTERPRISES INTL CORP 8502204000 CHINA 625.00 201704
ACBEL POLYTECH PHILS INC / EMC COMPUTER SYSTEM PHIL INC / 8502204000 CHINA 20.00 201704
ANALOG DEVICES GENERAL TRIAS INC 8502204000 IRELAND 1.00 201704
JUNSORIO GENERAL MERCHANDISE 8502201000 CHINA 120.00 201704
KARAKAM MARKETING CORP. 8502201000 CHINA 342.00 201704
SHAKES VILLE ENTERPRISES 8502201000 CHINA 136.00 201704
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你好，我想知道你们的FOB价格都是老板负责报价格的吗？对于FOB价格我现在都不怎么懂
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菲律宾和马来空派一手庄，欢迎大家前来咨询
WX，TEL：15115679519
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之前我原来办公室里的老业务都是这教我的。报价直接美金给我。报价都是8个点到13个点然后x1.08到1.13这个区间。其中要是砍到1.03倍，那就是没钱赚了。这个其中3个点都是从工厂拉货到深圳的运费，还有其他的杂费那些什么的，价格最低能接受是5个点。还能有点退税出来。
加拿大电商Hallo, bitte schicken Sie uns mehr info uber die QT8-15- Machine MfG Alfredo 评论 晕死 是德语 你去德语区问问吧 评论 要你关于QT8-15- 这个型号机器的信息 评论 跟你要关于QT8-15- 这个型号机器的资料信息 加拿大电商我的客户需要从非洲免关税国家进口一些商品，所谓的免关税是不是也不用交增值税。 如果要交增值税，增值税的税率是多少？ 菜鸟向各位前辈请教了。 评论 关税与增值税是俩个税种
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