加拿大外贸
我是一个外贸新人，做外贸的路不算顺利吧，做一段时间，因为一些原因停了半年，最近又开始做外贸了。上周遇到一个客户，可以肯定他不是骗子，他要的不是我们公司的产品，但是他说的想要找的，我觉得我们的产品挺适合的，给客户推荐了，来来回回5封邮件，客户好生气，说我不认真看他的邮件，其实我不是不认真看，可能是我的语句写的不够完美吧，然后就是客户真的不需要我们的产品。但是前一封邮件，他列举了他要的产品，有一款是我们有的，我跟他说了，问他要不要样品，他说可以拿个样品看看，但是后面客户还这样回我：I do not need or want your companies wipes. I need the following and yes send me samples and all information you can on each product including price break downs.Please read this email in detail and ask for help with your management of you are not understanding, this will be last request.
感觉好伤心啊，这个客户我要怎么继续跟下去呢，求助下各位大神们！
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你说的比较概括，我们看不到细节，能否把你们的邮件都发上来？
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第一封是他的询盘
Hello
I am in the US. Near Port of Seattle, Washington. I am looking for a supplier of 产品A , 产品B, 产品C. I'm interested in learning more about your company
Frank
I look forward to your reply.
Regards Frank
第二封是我的回复,问他一些产品细节好给他报价
Dear Frank,
Thank you for your inquiry from alibaba.com.
This is Annie here,so glad to be on your service.
Yes,We are a professional manufacturer in 产品D as well as more than ten years. （产品D 跟 产品C 有点像，我其他客户如果要C的也会接受D）
Would you like a quote from us? Could you pls. help to provide some information:
1,。。。。。
2,。。。。。
3。。。。。
4,。。。。。
Your response will be highly appreciated.
Thank you & looking forward to hearing from you,
Annie
第三封
Hello Annie
Please reread my original email.
Hello
I am in the US. Near Port of Seattle, Washington. I am looking for a supplier of 产品A, 产品B ,产品C. I'm interested in learning more about your company
Frank
I look forward to your reply.
Regards Frank
第四封
Dear Frank,
Sorry for my delay reply.
Our main products are 产品D . Could you pls. show the 产品C photo to us? Then we can confirm the material of it.
Thank you & waiting for your early reply.
Thank you & best regards
Annie
第五封
Hello Annie
Please talk to the owners. I'm interested in 产品A, 产品C, supplies you would see in a XXX supplier.
Thanks
Frank
第六封
Dear Frank,
Good day!
Thank you for your email and sorry for my late reply.
Please check the attached pictures of 产品C .
May i know is this the product which you are interested in now?
If you need any information of them,please feel free to contact me.I will be more pleased to support your business.
Thank you & waiting for your reply.
Best regards
Annie
第七封
Hello Annie
I have listed what I'm looking for 2 times already. Please. If you don't have the products or can't help me just tell me. Or better yet help me find a Beijing company you know of that you trust.
I'm looking for:
- 产品A
- 产品C
- 产品E
- 用在XXX方面的（我觉得我们的产品是可以给他们用在XXX方面的，因为很多客户都是把我们的产品用于这个方面）
- Other XXX方面
We are not liking for 产品D。
Frank
第八封
Dear Frank,
Nice Monday for you & Thank you for your reply.
We can do 产品A ,the photo please kindly check the attached.
Would you like a free sample for reference?
About XXX products, where do you intend to use the xxx? 。。。。。。。。...or others?
Would you like to have a try our 产品D (the photo in attached)?
Thank you & waiting for your reply.
Best regards
Annie
第九封（客户好生气，后果好严重%>_<%）
Hello Annie
Thank you for finally answering the question about 产品A . I really need you to focus and respond to my specific questions or I will need to find another distribution chain. I can't waste my time like this.
I do not need or want your companies 产品D . I need the following and yes send me samples and all information you can on each product including price break downs.
- 产品A
- 产品C
- 产品E
- XXX 方面的
- Other XXX方面
Please read this email in detail and ask for help with your management of you are not understanding, this will be last request.
Frank
就这样了，客户回了5封邮件，好生气好生气啊，都不知道怎么回了，大师指导下我吧
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已看到你的进一步资料。希望有高手能帮到你。
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如果你们要是无法提供客户需要的产品，满足不了他们的需求，你就直接告诉客户你们提供不了吧。
客户指定了他需要的产品，你总推荐另外一种给他，客户肯定是会反感的。
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我现在可以给他提供其中一种产品，而且可以给他提供样品，我现在要怎么跟啊？
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经历老道。看情况而定吧
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呵呵，放手去跟，不要想太多！
凭你的第一感觉，用心细心的去做就成了的，担心太多，最后就会效果反而不好
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怎么看情况定啊？
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好的，谢谢
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看了楼主的邮件感觉还是纠结在货品的确认上，与其费力解释不如把你们的主要产品列出详细告诉给老外，告诉他如果觉得ok就进一步谈，不行就byebye，下次再合作了
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我跟他说过我们的主要产品，不过现在发邮件给他，他都不回复我了
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