加拿大外贸
一个朋友卖板材的，和客户签了合同之后，没几天原材料猛涨，就跟客户提涨价。客户也是老油条，一点点的反驳回来，而且还不伤和气。
内容非常精彩，不容错过
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呼呼 ，怎么办
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这可如何是好？ 想要客户接受涨价，接下来该怎么办？
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我这么写的，看看行吗？
Dear Sir:
Thanks for your understanding. Now I am very very anxious.
As you know, world economic is bad. Almost companies are affected. Yuanda is also included. So we appreciate that you purchase order to us. You are one of my old customers and we cooperate smoothly and happily from 2011(?) until now. I pay high attention to each order of your company. Frankly speaking, we have been good partners through several co operations. For me, I put customer first every time. All I can do will do. All I can solve will solve. But this time. I really really need your help.
The several points I said in last email are all true. No any exaggeration.
If we accept your order, it means we will have no benefit, what’s more, will loose a loooooooooot we are all business men, we know that it is impossible to let our boss do the loosing money trade.
The raw material raised 500RMB per ton. We also raise our products 500RMB per ton for you. No any extra fee. You can ask other companies. No one can accept that low price order now.
The Chinese lunar year is coming soon. Many factories stop their production much earlier than before. But our company will open untill finishing our customers’ goods.
The huge fog made it very very hard to delivery the raw material, but I still hope to try my best to begin your order as soon as possible, but it is up to you.
So I sincerely hope that we can share the problem this time. I believe we can solve any problem if we are with one heart.
Waiting for your best reply~
Sincerely
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up up up
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up up up
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如果是你，你会怎么回复呢
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客户已经说的很明白了,他已经尽了他应尽的责任.相反问题出在你这里,报价的时候没有一个PRICE VALIDITY PERIOD吗?再谈下去,只能让客户觉得你做事没有原则,不遵守商业规则.
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外国客户还是非常注重信誉的。扯的多了小心订单没了。
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感觉没必要为了这事纠结，客户说的也是事实，行情涨的时候你要跟他们涨价，行情跌的时候你们会跟他商量降价的事吗？
合同什么时候签的，就按当时的价格做；由于当时的工作没有做到位（没有及时采购原料），导致原料价格上涨，不是你们跟客户谈涨价的理由。
个人感觉这个客户还蛮可爱的，还跟你1 2 3 4回复
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要么等材料价格降点 汇率高 补点回来
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你今天买了房 2万一平 每天房子跌倒1万8 开发商会把钱还你不。
同理，各种花言巧语只会把自己弄low.
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楼上说的都很有道理，客户说的第一句也是言之确凿。
我觉得这时候你回复的应该是，对客户说法的认同，并加以确认，同时，扯淡一下别的，缓和气氛
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客户就是客户，销售就是销售。有见过销售给客户降价的，有见过客户主动加价的么。
不合理。
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这个客户还是很认真的。个人觉得我们应该让步，但是要让客户知道我们在这个单上等于让利了例如总共600美金之类。
把这个事情跟客户讲清楚，你甚至可以拿出点个人魅力，跟客户说明是你自己找了工厂老板特别批准的。这样可以建立点个人感情跟客户。
同时为后面的单做好铺垫，这次就这样了。下张单价格要加上去了。
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