加拿大外贸
新人菜鸟请大神赐教以下是客户发给我的邮件，我一直在跟他沟通关于样品的问题，我现在的困扰是他想要样品，并且要我们付运费和样品费，可是我们老板不愿意，现在不知道怎么办好了。。。
请大神来搭救一下我吧
第一封
Dear Esther Huang,
Thanks for your mail received and noted with keen interest for these Bunk,Bed,Baby mosquito nets suitable for africans products offer to us. Our mode of payment is by 100% T/T in advance upon sample / order confirmation approvals by us ok.
Please can we see these products samples physically because our orders are determined by the quality/designed styles of your company's production samples ok prior to our OEM order confirmation with you on regular supply to us ok.
We need the samples of these products item for quality evaluation in order to receive a final confirmation/approvals from our key customers/major clients distributors.We shall be buying in large quantity and if your price and quality is good,then we make you our regular supplier ok. Our minimum order quantity per each is from 1x20ft-1x40ft containers.
第二封
Dear Esther Huang,
Thanks for your mail.
Now,what we demanded from you is your company's usually produced quality/styles free trade sample just to have a physical view of your own type of Bunk,Bed,Baby mosquito nets suitable for africans products workmanship ok.
You can send any quantity of your choice and in your specified size/quality and note that it is for physical sample quality evaluation ok,as we use them to convince our key customers to place orders in large quantities with you through us on regular supply basis to us for Lome-Togo Seaport.
Physical Sample Quality determine price,while price determine qunatity order and our mode of payment is normally by 100% T/T in advance upon sample / order booking confirmation by us.
Confirm to advise you our address for sample dispatch asap.
第三封
Dear Esther Huang,
Thanks your mail noted and pls read as below and make your decision urgent and note we do not ask for free charge sample ok.Are you willing to send company's usual produced quality/style of free trade physical sample for checking prior to our OEM order confirmation with you on regular supply to us ok..
1.Our company,key customers and major client distributors have made it their policy not to take risk by investing their capital money for any order without first seeing the physical samples product,to avoid the mistake which occored in the past when we imported semilar product with the believe that what we ordered will be shiped to us but unfortunately we received a product of poor quality finishing which made us to loose a very huge amount of money and eventually vowed never to allow such to repeat itself again as we have gained the knowledge of its sad experience.
2.As regards to sample C&F charge: Please note specifically,the simple truth is that we do not operate courier account yet but hope to start such in the nearby future as we progress in business,but the only alternative means of settling sample charge is that,we do advise/encourage our foreign supplier clients to credit/debit the total amount of cost and freight of sample charge into our main order invoice value which shall later be effected at once during our main order payment transfer by T/T in advance before production commences.
3.Finally,we are looking for the serious and reliable capable company who will not see sample C&F as a barrier towards the sucessfulness of this business relationship between you and us and also who will not find it dificult in despatching their company's free trade samples for quality inspection prior to order confirmation,as we are very optimistic and realistic that our key customers are ever ready to do whatever we implies them to do only when we might have confirmed your product sample quality physically.
4.Please send YOUR FREE TRADE SAMPLE JUST TO CHECK QUALITY and Also kindly know that sample C&F charges must added into our main order invoice value "AND NOT SAMPLE ORDER OK" ,pls kindly understand us now and do the necessary asap.
Pls note: Sample is not our main TARGET but our valuable orders,We are genuine and serious importers.
Our MOTTO "is" seeing physical sample is believing and order confirmation is made by us immediately.
Thanks for your kind understanding and coperation.
第四封
Your point to refund customers sample freight fee is not a condition to enforce customers to buy your products ok. If you can not accept to dispatch ordinary samples products to your overseas client buyers,tell me how can they believe and trust your financial capability to handle their main order's fund?. our minimum order quantity is from 1x20ft - 1x40ft respectively per each item.
We do not eat sample but we use them to find buyers / convince them to place orders with you through our company ok,so if you understand the roll we are playing,you will ignore the C&F of sample issue and send it straightaway to reach us in time,because we do not spend more than a week over the receipt of ordinary sample from a well reliable overseas clients suppliers ok.
.
As regards to sample C&F charge: Please note specifically,the simple truth is that we do not operate courier account yet but hope to start such in the nearby future as we progress in business,but the only alternative means of settling sample charge is that,we do advise/encourage our foreign supplier clients to credit/debit the total amount of cost and freight of sample charge into our main order invoice value which shall later be effected at once during our main order payment transfer by T/T in advance before production commences.
You must also know that while you dispatch the samples to us,we also dispatch them out by express courier service to reach our verious key customers / major clients distributors in outside countries of Mali,Niger,Burkina Faso,Gambia,Benin Republic where we focus our importation trade,now do you see where both parties involve in the freight expences!.
评论
我也是菜鸟， 看到你这么长的英语邮件。 。。看都不想看。
反正我是一个字都没看， 不过你可以给客户邮件说， 样品费和运费一样要给。 不过等你下单之后可以退还样品费之类的。 这么讲不就好啦？
评论
大概的看了下邮件，字里行间中，你的客户一直在强调寄样品是为了给客户确认质量以便于下单，而且多次强调他们的订单量之多。邮件看完感觉他不会负责样品费和运费，而且以后期的下单诱惑你自己承担费用。不知道你的客户可不可靠，是仅仅想要你的样品（有些人就专门骗个样品）还是真的是给客户看的，这要你自己通过对客户背景的调查，自己判断了。有一点好奇怪，这个客户挺闲的，能来回给你发四封邮件，而且每封都这么多字。我的客户都是最多四五句话。
建议
1.如果客户可靠，请说服老板，说不定就是未来长期的合作客户，赚的钱多多（你可以尽量把运费和样品费算在价格里，别放在明面上计算得失）
2.客户不可靠，那就不用管了
评论
楼上好专业啊 建议可以把昵称改成外贸大神
评论
对啊，他就一直强调要样品来看质量，可是我觉得他不怎么可靠啊，如果真想让我发样品，公司名，公司地址啥都没给过我啊
评论
是外贸小白哎，才做外贸5个多月
评论
有看过他公司的网页吗？就我上学时老师所讲和工作以后经理讲的都是说，客户很忙的，邮件要写的简洁明了。你的客户有点闲，长篇大论的，不过这也不能说明他可靠不？我记得论坛里有说用软件查客户的地址，可以大概了解下客户的情况，那篇文章的楼主查出自己的客户地址是一个莫名其妙的地址，总结说就是客户是假的。你可以先让他把地址发你
评论
有的客户还没订单，只是到处要样品去参展。
评论
次奥，这很假啊，你直接说嘛，他们先付样品费和运费，如果后期下单子就直接在后期单子里面扣除样品费和运费
评论
我同意3楼的，这客户真是十分耐心的要样品啊，呵呵。
他写了他是中间商，要拿给客户看样品，一般中间商会收集多家样品，给终端客户选，那你的样品落选的几率也是不小的，但是也有成交的可能，这个得自己把握一下。
我的小建议不知道是否成熟，仅供参考：
客户这边，尽量落实一些具体信息：需要的具体型号，材料，价格，交期，数量，还有你说的收货地址啊，言外之意就是，如果样品ok，就请直接下单啰！如果他支支吾吾，交期，数量什么都说不出来，或者很困难的说出来，恐怕下单机会比较渺茫，他都不知道自己要怎么买。
老板这边，如果你落实客户那边可信度比较高，还是可以劝说一下。如果有利益，老板不会吝啬样品的，老板不同意免费给样品，也许是在你的言辞表达之中，他觉得这个订单不太可能成。
评论
其实有潜力的客户是不会计较样品费和运费的，因为都是小钱。如果他一直强调的话，你可以让客户先把样品费和运费先付了，他下大货单样品费和运费可以在大货单里扣除。样品费可以给他一个special price，但是所谓的special price你可以自己去调一个合适的价格。
评论
我跟他讲让他先给运费和样品费，以后下订单后我再给回他，然后他就回了第三封邮件给我，我跟他讲各付一半，他回了第四封邮件给我。。。。。
说来说去都是要样品，不给钱！！！
评论
建议不能白白给他，起码付运费是最基本的。。要是最后自己垫了这么多钱，客户又没下单，怎么跟老板交代
评论
以我个人的经验，客户死活不肯付样品费和运费，如果样品和运费不是很高，可以说服老板先寄过去，样品一件或者两件，不要太多，然后运费的话，先垫付吧。
另外，如果客户说为什么样品这么少，你就推到老板身上说，我们老板本来是不想寄给你的，但是我好说歹说终于给你一两个，反正就是吐槽咯。
其次，要白纸黑字地写明，到时候下单这部分费用都是需要他那边承担的，这也是你和老板努力得来的结果。最好能写在PI里面，就是：samples cost and shipping freight. 单独写出来一栏。
最后，希望这是个靠谱的客户，然后你的努力不会白费。
加油。
评论
这客户真的太有时间了。据个人经验， 一般有意向的客户都会付样品费的，就算不付样品费，运费 也从来都是客人出的。 当时我有一个客户死活要我们出样品费及运费，我跟他说It is impossible. 然后他老是回同个邮件来骚扰我， 我的态度非常坚决。最后 他同意给了到付帐号。样品免费给他。最后那客户没下单，还是展会的客户，说的是我们的样品没被看上，项目停止！！！
单子没下来前，一切皆有变数。
客户体现得再有意向， 客户再大，运费还是要他们自己出的。
一切等单子下来了再说。
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