加拿大外贸
客户是美国的，询盘来自阿里巴巴。。。22号（周一）的询盘，客户想要先定1件样品，说好的话，以后有large order..
当天回复客户的询盘，客户也很快就回复了，
接下来的几天，每天都有邮件往来，确认设计，修改设计，确认尺寸，级别，尺码，价格，付款方式都谈了，
26号(周五)客户也让我做Invoice。。。
等到29号(下周一) 问客户付款情况， 客户回信说从其他的公司下单了，，
Thank for so much for all of your assistance!
At this moment in time, I have decided to proceed with a different company for this order.
If there are any issues with them, I will contact you to continue our work together.
You really have been so helpful and I will absolutely consider your company for work in the future.
Thank you again.
以为胜券在握的单子，结果跑了，于是我问客户，另一家供应商是中国的吗，是因为价格比我们便宜吗，还是其他的原因?
Sorry to hear that.
Are they also from China? are they price cheaper? or something else?
客户给了详细的回复:
They are also in China and the price was the same. To be honest it was very very close between you and their company.
The only things that made me pick them was that when their designer sent pictures, they were slightly more professional looking. They showed pictures in response to my questions and I could tell that it was cropped from a screenshot taken in Adobe Illustrator. It gave me a bit more confidence in their designers. The customer service person was also very good and answered every question in numbered format and connected with me on WhatsApp so that we could message directly.
You were really really excellent to deal with and I will absolutely consider you in the future. It was so close between you two and your customer service skills are excellent. Also your garment proof was excellent. If my product arrives from this other company and it is not satisfactory then I will be asking you to print it for me!
另一供应商的价格跟我们是一样的，而且离我们厂很近，，，但是客户选择他们的原因是
1. 他们看起来比我们稍微专业一点。
2.他们的销售回答客户的问题，是一条一条的列出来的。
3.他们的销售加了客户的Whatspp,有问题可以随时联系客户。
虽然这一单是小单，至少give a lesson to me...小小的一点经验分享给爱外贸的你们，哈哈，写的不好。。。
评论
经历也是一种成长。楼主加油
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谢谢楼主分享！祝好！
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这个客户还是挺不错的，把原因都说的很详细，这次没能抓住客户不要紧，重要的是要吸取经验，从lz发帖的情况看，应该是学到了
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的确老外就是这样,就喜欢看细节,我们不太在意的一些东西他们都看在眼里,所以和客户打交道做业务还真得抽空研究研究老外的脾气秉性,这个客户我觉得别丢,可以保持联系,这么耐心的给你解释原因的客户真的不多,以后绝对还有机会,应该是个优质客户
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楼主分享谢谢了！
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相同的条件下，果真是细节决定成败。
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谢谢楼主分享,长知识了,以后做事要细
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汲取经验
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学习了，谢谢楼主的分享
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楼主辛苦，损失了一单，不过涨了姿势，涨了经验
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是啊，细节决定成败，这样的客户，真的不多。
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谢谢分享 , 看来 Adobe Whatsapp 还有条理清晰对国外的客户来说是非常重要的细节 . 既然价格都一样 , 剩下的也就是服务了 . 起码客户愿意告诉我们这些不足 , 感觉下次把这些提出的细节做好 还是有机会合作的 . 加油 .
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学到了，感谢分享
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这客户很诚恳，楼主还是抓紧熟悉产品吧。
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