加拿大外贸
2014年5月开始GOOGLE联系到的第一个客户到收到客户货款历时6个月，邮件中肯定会有很多的问题，欢迎批评指正，谢谢Google 开发的第一个客户邮件往来详情
1.开发信第一封 2014年5月26日
Dear Tim,
I am Steven from ******
We are a professional company with more than 20 years of experiences in developing and manufacturing fire safety and security related products especially on Linear Heat Cable
We would like to think it can have a good prospects in Africa market because of our good quality and competitive price.
Knowing your company is doing fire protection projects from your website.
Hope we can got the chance to cooperate with each other.
Please do not hesitate and let me know if you have any other questions
Your early reply will be highly appreciated.
Best Regards
Steven
2.客户当天回复如下
Hi,
Please email us a pricelist.
Regards,
Tim
3. 5月26日回复客户邮件
Hi Tim,
Thanks for your reply.
Attached is our brochure, FYI.
Kindly let me know which kind of the linear heat cable you need.
The price will be sent to you after receiving your reply.
Best Regards
Steven
4.5月27日依然没有收到客户邮件，在26日发给客户邮件的基础上进行转发，转发给客户，同时增加下列内容：
Hi Tim,
Good day to you.
As we have different kinds of linear heat cable .
Widely used, 5 alarm temperature levels can be optioned, 68℃, 88℃,105℃,138℃ and 180℃
The series of linear heat cable has conventional type(Indoor using), Outdoor type(outdoor using,weather proof),High Performance of Chemical Resistance, Explosion Proof type(Used in Hazardous Areas),fit different working conditions
Kindly let me know which ones you need.
The quotation will be sent to you according to your requirements.
Comments please, any questions will be appreciated.
Best Regards
Steven
5. 5月27日当天客户回复邮件
Hi lily&Jack
Please have a look at this and make an comparison with our current supplier.
Hi Steven,
Please email us the prices to do a prices.
Regards,
Tim
Managing Director
6.5月27日回复客户邮件
Hi Tim,
Thanks so much for your kind mail.
Attached is the price list for your reference.
Any questions is welcome.
By the way, I know that your company cooperated with FIKE from your website .
Would you like to let me know how is your cooperation going ?
Are you looking for a new supplier or want to change the supplier recently ?
Looking forward to hearing from you soon.
Regards
Steven
7. 5月30日还没有收到客户回复，发邮件如下
Dear Tim,
Good day to you .
I would like to hope that you have seen our price list which I sent to you on 27th,May.
Kindly send some feedback to me after comparison with your current supplier .
By the way,we believe that our quality is absolutely reliable as we have 20 years experiences on developing and manufacturing linear heat cable.
The biggest advantage is our competitive price.
It will be much appreciated if you can let me know the FM/UL is indispensable or not in your country.
Any way, we can provide special discount for you if your purchasing quantity is large.
Free samples can be sent if you want to make long-term purchase from us.
Welcome to visit our factory at any time.
Regards
Steven
8. 6月3日依然没有得到客户回复，在5月30日发送邮件的基础上添加如下内容再次发送给客户，添加内容如下：
Dear Tim,
Hope all is well with you !
Long time no news from your side.
Would you mind telling me your thinking about our products and price list
Do you have some suggestions or comments ?
May I have the chance to be your supplier ?
Your early reply will be highly appreciated.
Regards
Steven
9. 6月3日客户回复如下：
Hi Steven,
The office is still comparing your cost to our current suppliers. Can you maybe send us some samples?
Regards,
Tim
10. 当天回复客户邮件如下？
Hi Tim,
Thanks so much for your prompt mail.
Regarding the samples, please let me know which series and which degree you need.
We have 5 alarm temperature levels can be optioned, 68℃, 88℃,105℃,138℃ and 180℃
The series of linear heat cable has conventional type(Indoor using), Outdoor type(outdoor using,weather proof),
High Performance of Chemical Resistance, Explosion Proof type(Used in Hazardous Areas) .
Please tell me which ones you need, I will arrange the samples to you .
Please write your detailed address and cell phone number here. TKS
Do you mind telling me you need the samples to check the quality or do some test ?
Welcome to visit our factory if it is convenient for you.
Regards
Steven
11. 客户回复邮件如下：
Hi Steven,
You can send a small piece off each. Maybe put them all on a small backboard showing the differences. This will help us to evaluate your cable and as well to show some of our clients.
Regards,
Tim
12. 马上回复客户邮件如下：
Hi Tim,
Please confirm the following information is correct.
Company name : **********
Recipients: Tim
Address: ************
Cell phone: Cell: ***********
Post code:
Regards
Steven
13.客户回复比较及时，邮件如下：（南非公司一般两个地址，一个实际地址，一个是邮政地址）
Hi Steven,
You can send the samples to our postal mail.
Postal Code:
************************
Thank you,
Tim
14. 6月4日发邮件给客户
Hi Tim,
Regarding the samples I talked with our technicians this morning .
They asked me to confirm with you that what kind of projects you are mainly doing ?
As different type of linear heat cable fit different working conditions.
They need your confirmation to send you the suitable samples. Thanks for your understanding.
The samples will be sent to you asap after receiving your reply .
Looking forward to hearing from you soon.
Regards
Steven
15.客户当天回复
Hi Steven,
This would be for conveyers and parking areas.
Regards,
Tim
16. 6月6日样品发出，告知客户同时询问当地行业情况，邮件如下：
Hi Tim,
The samples have been sent to you by EMS.
Attached is the waybill and the sample list for your reference.
Kindly let me know when you receive it.
It will be much appreciated if you can tell me something as follows:
Does South Africa has the manufacturer of linear heat cable ?
How many brands already exist in South Africa`s market ?
Do you mind telling me the price of other brand what you bought from ? For example , the conventional type 68 degree .
How much is your purchasing quantity in one year ?
We can provide some discount if you quantity is large.
Your early reply will be much appreciated.
Best Regards
Steven
17. 6月9日客户回复邮件如下：
Thank you Sir! We will revert to you soon with all the answers!
18.6月16日追客户邮件如下：
Hi Tim,
Good day to you !
Kindly let me know if you have received the samples which I sent to you as I checked on the internet it is already arrival in Johannesburg on 12th,June .
How do you think about the quality if you have received the samples ?
By the way, I asked you some questions and you send me a reply dated 9th,June said you will give me all the answer asap .
But I have not received any answers until now .
Please do me a favor and tell me the answers at your convenience .
Thanks so much.
Best Regards
Steven
19. 当天邮箱自动回复，客户出差不在公司。
Dear Client,
I just received your email. I'm away for business and not available. I will be back on 24 June 2014.
Regards,
Tim
20. 6月24日跟进客户邮件如下：
Hi Tim,
Good day to you !
Hope you have come back to your office .
According to the record on the internet, the samples already arrival in Johannesburg on 13rd,June but not delivery sucessfully.
Please contact with the local post office and take the samples. The tracing number of EMS is ******
Kindly let me know when you receive it.
Best Regards
Steven
字数限制，下次继续
[ 本帖最后由 panting829 于 2015-2-4 17:13 编辑 ]
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谢谢，分享。。。
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感谢分享。
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感谢分享，留名等更新。
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21. 当天客户回复如下：
Hi Steven,
I was on leave and only got back yesterday. The package was picked up from the post office yesterday.
Thank you,
Tim
22. 当天回复客户邮件如下：
Hi Tim,
I am so glad to hear that you have got the samples.
Please send me some feedback after you start to work and checking the quality.
Looking forward to getting the chance to cooperate with you !
Enjoy your holiday !
Best Regrds
Steven
23. 6月27日跟进客户邮件如下：
Hello Tim,
Sorry for disturb you again !
I am not sure if you come back to the office .
Have you checked the quality of the samples which I sent to you ?
Kindly let me know if it is OK for you.
If so,hope we can proceed further.
Thank you.
Best Regards
Steven
24. 没有得到回复，7月2日继续跟进
Dear Tim,
Good day to you !
May I got some feedback from your side about the samples which I sent to you ?
By the way,do you mind telling me your skype account, so I can talk more details with you on line.
Any comments is appreciated, no matter is about the product or the price.
Looking forward to hearing from you soon.
Best Regards
Steven
25. 7月4日继续跟进
Dear Tim,
Good day to you !
I understand you are very busy as the director of a so large company .
But I sincerely hope you can take a little time to think about our cooperation !
Comparing with the USA suppliers,I believe that you can get more profit if you cooperate with us as our price is more competitive than theirs,the transport fee is lower also .
Kindly send me some feedback regarding the quality of our linear heat cable .Wish you have checked the quality of the samples.
Our sales director finally agreed that we can supply 10% discount if you can place the order during July,2014.
Attached is the updating price for your reference.
We can discuss if you have some other special requirements .
Looking forward to getting the chance to be your supplier .
Best Regards
Steven
26.客户当天回复邮件如下
Hi Steven,
We will resolve this in the next 2 weeks when I am back from Namibia.
Regards,
Tim
27. 7月15日跟进客户邮件如下：
Hi Tim,
Hope all is well with you !
Kindly let me know if you have come back from Namibia .
Is it the right time to talk about our cooperation ?
Welcome to visit our company !
Regards
Steven
28. 7月28日继续跟进
Hi Tim,
May I get some latest news from your side about our cooperation ?
As you told me that I can know your final decision before the end of this week. But I receive nothing until as yet .
Enjoy your weekend !
Thanks and Regards
Steven
29.当天客户回复邮件：
Hi Steven,
Please resend me your pricelist. Do you also have some kind of system controllers? I have a few client interested already and we will place some orders with you soon. We need to add your pricelist on our online system and we would appreciate some patience until this is loaded.
Regards,
Tim
30.回复客户邮件：
Hi Tim,
Thanks so much for your prompt response !
I will be waiting for your orders .
Attached is all the price list for your reference !
Please feel free to let me know if you have some other questions .
Thanks and Regards
Steven
31.当天客户回复
Hi Steven,
What is our trade discount? We need to determine our own list price.
Regards,
Tim
32.回复客户邮件
Hi Tim,
I have checked with our sales director that we can provide 10% discount on the basis of the original price if you place the order before the end of July.
You can see the price after discount in the attachedment.
Thanks and Regards
Steven
33.客户当天回复：
Hi Steven,
We will review this on Monday.
Regards,
Tim
34. 7月23日邮件跟进
Hi Tim,
Good day to you !
Would you like to let me know some latest news from your side about our cooperation ?
By the way, may I have your SKYPE account , so we can talk more details on line .
Thanks and Regards
Steven.
35. 7月28日跟进
Hi Tim,
Good day to you !
3 days later will be the August .
But the expire date of the discount which we supply of LHS cable is before the end of July .
Please let me know if you have some latest news.
TKS and Regards
Steven
36. 8月6日邮件跟进
Dear Tim,
So nice to talk with you on the phone !
Attached is the proforma invoice according to your requirements ,please check if it is right .
Our sales director finally make a decision that we provide 5% discount on the basis of the original price as we want to expand the South Africa market asap .
Hope we can build a good business relationship.
All the products with CE approval .
After my checking with the factory, one roll of the cable is 500 meters and the dimension is 24×24×26 cm after packing but not 200 meters a roll.
Sorry for my mistake
Please send me a feedback after your checking .
The contract will be sent to you if it is no problem and get your confirmation .
Looking forward to hearing from you soon.
Best Regards
Steven
37.客户当天回复邮件如下：
Hi Steven,
This looks good.
Thank you,
Tim
38. 8月7日，直接发PI,催促客户
Hi Tim,
Attached is the final proforma invoice according to your requirements.
Please arrange the payment and send me the bank slip at your convenience !
We will arrange the production after our bank receiving the payment !
Hope our cooperation will have a bright future !
Thanks & Regards
Steven
39. 8月11日跟进
Hi Tim,
Good day to you !
Hope you have checked the proforma invoice which I sent to you last week .
Kindly let me know when can you arrange the payment if the PI is OK .
Please tell me if you have some special requirement about the order .
Your early reply will be highly appreciated !
Thanks & Regards
Steven
40.客户当天回复邮件如下：
Hi Steven,
This is fine. Just give us time to put this in the system. We have to plan cash flow for the next month and payment will follow.
Regards,
Tim
字数限制，下次再发，希望大家针对邮件的书写多提宝贵意见，多谢各位
评论
楼主真是好榜样。多赂你学习。
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给楼主点个赞
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楼主很棒！值得学习。很有耐心，已经收藏，下次偷懒时可以看看。
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利润这么好吗？如果我没看错的话，给客户降了15%？？
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不错不错，感谢分享
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问下是不是你们公司承担所有的样品费用呢？
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跟进的很勤 ！该跟LZ多多学习 。
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真客气，文化不同的
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因为刚开始做外销市场，在催客户下单，答应给10%的折扣，前提是在什么时间内付款，但是最终客户没有在这个时间内付款，最后的成交价格仅是在最初报价的基础上给了5%的折扣，而不是累计的15%
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是的，公司承担快递费和样品费，样品费成本还是非常的少的，只是快递费稍微高一点
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