加拿大华人论坛 加拿大百科市中心公司招全职客服，速投

在加拿大

刚 linkedin 上一个 HR 联系我一个职位 （English / Chinese customer service representative -remote），看起来不错，推荐给大家。她邮件 [email protected]。我问她不会法语行不行，她说中英就可以，但一定要全职（我无法满足这个条件）。CSRAre you seeking:A fast-paced, innovative work environment where your hard work is valued and appreciated?A warm, friendly, team employee culture?To work in the heart of downtown Montreal, close to Metro McGill and easily accessible by public transportWe are looking for:A brand ambassadors that is passionate about customer service and elevating the overall customer experienceDriven and self-motivated individual who want to have an impact and thrive in a team environmentIndividual who is extremely meticulous, cares about their work and has a positive and energetic attitudeThe selected candidate will work a full time schedule of 37.5 hrs/week with a start time between 8:30 a.m and 2:00 p.m. Furthermore, as our customer service hours are from 8:30 a.m. to 10:00 p.m., the selected candidate may be also required to work a different shift should the need arise (eg. call volume peaks, vacation periods).Training hours are from 8:30 a.m. to 4:30 p.m. and can last up to six weeks.Customer Service Representative OVERVIEWAs a Customer Service Representative (CSR), you will be a trusted front-line expert who is empowered to provide information and solutions to existing and potential customers regarding Kitco’s full range of products and services. Motivated by targets and results, you will actively promote and sell products and services that matter to our clients based on their individual needs and goals.RESPONSIBILITIES: The responsibilities of this position include, but are not limited to the following:Provide consistent and professional customer service on every callMaximize sales from inbound/outbound calls and through online chatAdhere to all Precious Metals department policies and proceduresEnsure customer issues are resolved promptly either via email, online chat or outbound callProvide customers with current product and service informationNew account creation (Lead generation initiative)Update and ensure accuracy of customer information in our databaseAll other tasks as neededREQUIREMENTS:Bilingual (English/French); Fluency in a third language such as Spanish and/or Mandarin would be an assetExcellent English written and verbal communication skillsAbility to prioritize and handle multiple tasksCreative problem solving, anticipating the unexpected and having solutions readily availableAbility to accomplish goals and objectives on time with a focus on qualityPossess good judgment and quick thinkingCollege Degree in either Finance, Accounting or EconomicsFully proficient with MS Office, Outlook and Excel3 years of experience as a Customer Service Representative (in Financial services industry would be an asset)Experience as a Precious Metals Trader (would be an asset)Passionate about helping customers and building lasting relationshipsSales- and service-oriented with a demonstrated ability to listen proactively, identify sales opportunities, first-call resolution and problem solvingStrong time management, communication and negotiation skillsAttention to detail in a fast-paced environmentDemonstrated flexibility to adapt to a constantly changing environmentTeam player with strong interpersonal skillsPositive and energetic attitudePassionate about learningIf this sounds like you and what you are looking for, please apply at: http://corp.kitco.com/en/careers_center.htmlWe thank all applicants however only the selected candidates will be contactedAbout KitcoAt Kitco, excellence is neither an occurrence nor an achievement, but an ongoing pursuit that leads to success. Since 1977, we have delivered a wide range of precious metal products and services to our customers and we are proud to have offices located worldwide including, Canada, United States and Hong Kong.We believe in our employees and their capabilities and we encourage them to discover opportunities for growth and further their success.For more information we invite you to visit our corporate website at: http://corp.kitco.com/en/corporate_culture.html***We will keep your resume on file for an undetermined period for future career opportunities.

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