加拿大外贸
我的俄罗斯客人打了6个样，因为种种原因，最后一个样机推迟了5天（其它的5个样机，上个星期四已经寄出了），今天才好，我想写封邮件给他解释并要求他转快递费用过来，因为公司生意好，老板不愿意承担任何费用，虽然这个客人不是很大，但我想尽全力，做好每一个客人。前辈看看我的邮件，语气委婉嘛？帮我改改吧！
Dear Eugene:
Hello, How are you?
have you checked the EMS? The express said you will get the samples this week.
I am sorry about delay the CS-7, we just make sure the speaker's quality. The die of old version couldn't use anymore and the new version took us too much time to test and we just got a big order from US market.
If you need the sample ugent, please remit the delivery cost $30 by Paypal. I know it make you feel not convenient. But now we have a very good business and we really spend a lot of time on qulity control, that's why the customer are trust us now.
Thank you very much for your well understanding and great attention!
[ 本帖最后由 Frank.Brown 于 2010-9-5 10:43 编辑 ]
评论
是不是因为我没有表达清楚，所以大家没有意见啊？
好郁闷啊！
评论
写的好像有些繁琐。你们生意好不好也不用说吧。我不知道你是把推迟的样机 寄了还是没寄。就当是寄了。 还有客户是否付样品快递费应该是打样之前就确定的吧。
I have send you the sample by EMS and they said you can received it this week. Here is the EMS number for you to trace.
I am sorry for delay of CS-7, the new version manufacture took us longer time than ever. But we assure you that the quality is reliable.
please remit the delivery cost $30 by Paypal as we discussed at earlier time.
Thank you very much for your well understanding and great attention!
评论
一共是在款样机。5款已经交付了，但客人还没收到。还有这一款，今天才好，公司的原因比较多造成的。
打了第三次样了，前面两次都是品质问题，不能送样的。
好事多磨啊。
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接了美国的大定单和你们公司生意很好没必要和客人说，多余的，删掉吧。
If you need the sample ugent,和I know it make you feel not convenient. 这个也没有必要说，你就说让客人尽早安排款过来，以便你们尽早寄出样品，祝合作愉快之类的话就可以了。
评论
帮你改了：
Dear Eugene
I hope everything is going well.
You will receive the samples this week.
I am sorry for delivering the CS-7 so late because we should guarantee the quality of speaker. Recently we spend much time in testing our lastest production and we established relations with a US corporation.
I regret that you should pay USD 30 for delivering if you need the sample urgently.
Thank you for your understanding
Regards
****
评论
Dear Eugene
I hope everything is going well.
You will receive the samples this week.
I am sorry for delivering the CS-7 so late because we change the new version for latest orders .we regret that you should pay USD 30 for delivering if you need the sample (个人不想用urgently.因为感觉是怪怪的..你要急需样品就得付那钱,不急需是不是不用付?)
Thank you for your understanding
Regards
只是在楼上的基础上改了一点点..供参考..接大单可以提..但是不要让客户有因你接大单不被重视的感觉就好...
嘴角上扬的弧度最美.
评论
你们真好！谢谢！！！
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