加拿大外贸
前些天谈了一个客户,他想让我们给他寄样品,我说样品可以免费,但是运费得他们出,这是合情合理的吧,可是负责市场和销售的那个人让我们出样品费,谈了几个回合,我的头都大了,真无语了,他要的量很大,一个月五六个集装箱,我不想失去这个客户,想继续跟进,但是又怕跟的太紧把客户跟跑了,我再给他发邮件的时候应该怎么说啊[ 本帖最后由 Frank.Brown 于 2011-1-24 12:47 编辑 ]
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I am sorry to say that I have to abide by our factory's managements policy.
We never paid for the courier charge for any sample,actually we have hundreds of customers throughout the world,none of them requires us topay the courier charge because they understand that they cannot expect too much for us.Reasonable amount of free pre-production samples and production samples and lowest price are what we can offer.But we cacnot afford to pay for the courier charge .Thanks in advance for your understanding !
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真是太感谢你了,你真是太热心了,建议管理员您多加点儿贡献值,真是帮了我大忙了,为了这些老外真是头疼
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Firstly thank you for your continuours supports in the past years， we wish both business snowballing in the coming years.
As per the summing-up made by our financial department in the last half year， the statistics showed that we had a very heavy burden on sample cost， Just as you know， during the past years we supplied the small qty samples to our customer free of charge， in this way， we not only had to pay the samples cost in our factory， but also pay for the postage to express courier， such as UPS， Fedex， however， our profit is getting smaller and smaller， Under the above-mentioned situation， we find it is getting difficult to run business in this way。 In order to solve this matter in a reasonable way， we hope our customer could help to share the cost by paying the postage， So could you please inform us your account number of UPS or Fedex or other express by return? So that we could send samples by your account number， while we will supply the samples which are free of charge in normal small quantity as before。
We believe this will do favor to develop the business between us， most of our customers is doing in this way now，we sincerely hope it will be also workable to you。 Please kindly comment the new way and advise us your A/C no。 Thank you for your cooperation。
Looking forward to hearing from you soon
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上次在网上上看到的,借用下,哈.新年快乐
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这样的方式并不好感觉
什么事情都以什么工厂的policy为理由 感觉好冷冰冰
policy这么多 以后怎么做生意啊 你把所有的policy都列出来我看看先吧
就像两个人谈恋爱 还没拉过手那 就说我父母一定要求是大学学历一样
既然是大客户为啥不能适当的让步哪 到底是多少钱的事情哪？
如果不是很多钱 我会直接快递样品 打一封信放里面
i believe you are the customers that we are looking for
so i finally decide to send the samples to you at free
i have convinced the management that you will place order with us,
as we also believe you will be impressed and happy with our product & service
不要写邮件给客户 看他们收到样品之后怎么讲
如果他们真的只是要样品而不想下单
可以跟他们说 wow i actually promise my manangement if no order in 1 or 2 months i will take care of the sample cost from my pocket看他们怎么说
[ 本帖最后由 david.zang 于 2011-1-22 14:57 编辑 ]
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我这边也有一个这样的，我说的很坚决。
Dear friend,
so sorry that it is the rule of our company,customer need pay for the shipment fee with free sample.
pls consider to pay for the shipment.
waitting for your soonest reply.
接下来他沉默今天都没有回信，今天打开邮箱，第一封就是他的。给了我地址，到付。
呵呵，希望能帮上你吧，我认为一个客户要是诚心和你做生意，不会在乎那些邮费，毕竟我们的样品价值也在百元呢。
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