加拿大进出口外贸遇到这样的客户我该怎么办呢?



加拿大外贸

各位福友们,最近遇到一些头痛的问题,麻烦帮忙解决下。本人在此先谢谢各位了。
我们公司是生产磁铁的,本人做外贸将近五个月了。最近,遇到一印度客户,为了和他确认尺寸的问题都快要疯了。
上星期四,我们学姐从ECVV上转发了一印度客户给我(其实说真的我真的不喜欢印度客户,每次学姐说转发印度客户给我,我的心都会凉一半),随后我就跟踪了这个印度客户。可是从上星期跟踪到今天,我都还没弄清楚他要的尺寸到底是多少?我都快疯掉了。为了这个问题我都发了12邮件询问此事,但每次得到的答案都一样。我仍然不知道他所需要的尺寸,好像每次我问他的问题,他都答非所问似地。
你们有遇到类似的情况吗?如果你们遇到这种情况,你们该怎么办呢?

评论
why do you place your questions and your client's answers here.... so we can give it a shot

评论
阿三生意难做啊

评论
是不是印度采购的人比较多?我的网站印度问的人也比较多。

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1.能不能请楼主把阿三回复的尺寸内容详细贴出来呢?
2.对阿三的内容你有无自己版本的理解呢,如有,可以按你的理解罗列出来,发给客户确认。因为可能客户有时候忙,你要TA重述一遍可能是没时间的,你倒不如提交你的“卷子”,让客户帮你改错,同时,客户改错时也会顺着你的语言表达方式,这样方便你理解啊。
FYI

评论
谢谢各位福友们的热心回复了。
我现在把我和他的一些邮件贴上来,大家帮忙看看吧!本人在这里是alice.
(1)Hi Alice
Thanks for your reply
we need clasp for 6mm and 8mm  leather cord use and no any plating we want without plating

magmatic clasp for 6mm & 8 mm Leather Cord
quty 1200 pcs.

waiting for your reply
Thanks
Munna Khan

(2)Dear Munna Kahan,
Very glad receive your prompt reply.
Can you send me the pictures of magmatic clasp?
Waiting for your reply soon.
Best regards,
Miss Alice

(3)收到图片

(4)Dear Munna Kahan,

Thank you for your picture.

I want to confirm the size,it is  6*8mm and there is a hole in middle?

If there is a hole, can you tell me the size of hole?

Wating for your reply soon.

Best Regards,
MIss Alice

(5)the leather cord thickness will be 8mm so the hole will 8mm
thanks
munna

(6)Dear Munna,
Morning.
sorry , I still don't understand your mean.
If you need 6mm and 8mm hole in clasp. then what is the size of clasp?
Please help to check the picture in attachment, it is the magnet you need and the size with 6*8mm?
Wating for your kind reply.
Best Regards
Miss Alice

(7)Hi Alic
Thank you very much for your e-mail
you mean tenth of clasp ?
the particularly we need hole size 8mm we will use in 8mm leather tenth size  it may be 1/2" and some more no problem
if possible please send yo me sample please we will pay courier charges
Thanks
Munna Khan  

(8)Dear Munna Khan,
Thank you for your kind reply.
Today I telled our production department about your information. He telled me he also don't understand your size, so we cann't give you a quotation timely. please forgive me.
Can you send me the samples? Thank you.
Waiting for your reply.
Best Regards,
Miss Alice

(9)Hi Alic
1-it is important hole will be 6mm. in clasp we want to use in 6mm leather cord in clasp
what not understand you ?

(10)Dear Munna Khan,
Good Day.
I only know the size of hole.
But I don't know the size of magmatic clasp, can you tell me the detailed size?
waiting for your kind reply.
Best Regards,
Miss Alice

(11)Hi Alic
can you send me some samples please
we will pay courier charge

(12)Dear Munna Khan,
Morning.
For we have products of many size, but we don't know the size you need. so, I don't know that I will send you which size.
Now that you will pay courier charge, then you can send me tha samples?
Waiting for your reply.
Thanks,
Miss Alice

今天早上邮件发过去还没有回复,跟这个人为了尺寸问题都磨合了一个星期了。我都在怀疑跟他这么耗下去是否有意义?

评论
I do not get it. I guess you two were talking about different ideas. Why don't you ask your client to give you a detailed description of clasp which you were talking about? And, ask a working drawing(s) with specifications. Good luck!

评论
像这样客户都是有意向的,不然他也不会一直跟你讲,只是相互之间都没理解对方的意思

评论
同意楼上的。我觉得:既然他发图给你了,你可以通过在图片标记的方法来指定你们所谈的内容,别你在说东,他在答西
加拿大电商昨天我把提单复件发给了客户,今天收到了他回信,如下: Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年,对电子行业不了解,自己整理了些,算是学习,供大家分享,也请大家补充。我毕竟是个文科生,对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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