加拿大外贸
记得第一次给老外打电话的紧张劲，到处找电话口语，写在一个小本子上，整理好草稿，打给老外，在一次次的 SORRY, PARDON 中，我下决心要学好电话营销英语，要学会跟老外电话沟通。现在给客户打电话已不像以前那样胆怯和不自信，从中我也体会到了电话营销带来效果。
打一次电话比你写10封邮件有用。所以，让我们一起来学习电话营销口语吧，希望大家都能说一口流利的口语，接多多的订单。
每日一贴，我会持续更新。大家有好的素材，也可以拿来一起分享。与各位外贸同仁共勉。
1．Hello，is this 4474716？
喂，是4474716号吗？
2．I'd like to speak to Mr．Wang．
我想和王先生讲话。
3．I'm sorry．Mr．Wang is out right now．
对不起，王先生现在不在。
4．May I know when he'll be back？
您能告诉我他什么时候回来吗？
5．This is his wife speaking．
我是他的妻子。
6．Can I take a message for him？
要我转告吗？
7．May I have your name，please？
请问您是谁？
8．Is he available？
他能接电话吗？
9．I'll just find out for you．
我给您看看他在不在？
10．Hello，are you still there？
喂，您没挂断吧？
11．Who is that speaking？
请问您是谁？
12．I'm so sorry that I made such an early phone call．
对不起我这么早打电话。
13．Who do you wish to talk to？
您要找谁呀？
14．Is Sue James in？
休•詹姆斯在吗？
15．Hello！Is Sue there？
喂！是休吗？
16．Yes，speaking．
是的，我就是。
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谢谢楼上的朋友，希望能对你有帮助：）
Dialogue A
A：Hello？
B：Hello．is this 4474716？I'd like to speak to Mr．Wang，please？
A：I'm sorry．Mr．Wang is out right now．
B：May I know when he'll be back？
A：I don't know，but he will certainly be back for lunch．This is his wife speaking．Can I take a message for him？
B：Thank you，Mrs．Wang．Please tell him to be at the airport one hour before tomorrow afternoon．
A：Very good．I'll let him know as soon as he comes back．But，may I have your name，please？
B：This is Lin Ming．Thank you．Bye．
A：Good-bye．
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不错的帖子~~我没有勇气打电话~~紧张
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MARK!!!!!!!!!!!
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谢谢关注：）
Lisa, 每个人第一次跟老外打电话都会紧张的，克服了第一次，以后你会越来越有信心的：）
Dialogue B
A：Good morning．
B：Good morning．This is Li Gang here I'm calling from New York in America．
A：How can I help you？
B：I'm trying to get hold of Mr．Chen．Is he available？
A：I'll just find out for you，sir… Hello，are you still there？ Unfortunately，Mr．Chen is not available at the moment．Would
you like me to put you through to Mr．Li？
B：Yes，please．That's very kind of you．
A：You're welcome．
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Dialogue C
（A：Jane B：Mary C：Sue）
A：Hello！
B：Hello！ Good morning．Who is that speaking？
A：It's Jane．I'm so sorry that I made such an early phone call．
B：It's nothing．Who do you wish to talk to？
A：Is Sue James in？
B：Sue！Jane wants you on the phone．
A：Hello！Is Sue there？
C：Yes，speaking．
A：Oh，sorry，I'm afraid I won't attend the meeting this morning．Last night I had a sore throat and I started getting bot．
C：Do you have a temperature？Have you taken it？
A：No，haven't yet．
C：Don't worry about the meeting．You'd better go to see a doctor．I wish you will soon be well．
A：Thank you，Sue．Bye．
B：Bye．
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Words and Expressions
available a．可得到的，可达到的
airport n．机场，航空站
New York n．纽约
unfortunately ad．不幸地，遗憾地
welcome a．受欢迎的
attend vt．出席，参加
sore a．痛的，疼痛发炎的
throat n．咽喉，喉咙
America n．美国
see a doctor 看医生，就诊
put through （电话用语）把……接通
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thank you for your share
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you are welcome hope it's useful for you
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今天上海的天气很好，很阳光，我喜欢。。。。。
Key Sentences（重点句子）
17．Beijing Trading Campany．May I help you？
北京贸易公司。请问有何贵干？
18．We have two Zhongs．
我们这里有两位先生姓钟。
19．Is that Bob Zhong，or John Zhong？
你要接Bob钟，还是John钟？
20．I'm sorry，he's not in the office now．
很抱歉，他现在不在办公室。
21．Do you have any idea when he'll be back？
你知道他何时回来吗？
22．I have no idea（when he'll be back．）
我不知道（他何时回来）。
23．Can you ask him to call me when he comes back？
他回来时请告诉他打电话给我好吗？
24．It's urgent．
有急事。
25．I'm sorry but he's in Shanghai on business．
很抱歉，他出差去上海了。
26．Probably sometime tomorrow．
可能明天（回来）。
27．Is there anyone else who can help me？
有没有其他的人能帮我？
28．OK．I'll just put you through．
好的，我这就给您转接。
29．Just a moment，please…
请稍候。
30．You're welcome．
别客气。
31．Is Mary there？
玛丽在吗？
32．Mary is out right now．
玛丽现在不在。
33．Why don't you call back later this afternoon？
您不妨今天下午再打来。
34．When will she be back？
她何时会回来？
35．Will it be too late if I call around 10∶00 this evening？
如果我在晚上10点左右打来会不会太晚？
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Dialogue A
（A：Receiver B：Smith）
A：Good morning．Beijing Trading Company．May I help you？
B：Good morning．This is Mr．Smith of King Electronics Compa-ny．I'd like to speak to Mr．Zhong，please．
A：We have two Zhongs here．Is that Bob Zhong，or John Zhong？
B：Bob．
A：Mr．Bob Zhong in the Overseas Sales Division？
B：Right．
A：I'm sorry，he's not in the office now．
B：Do you have any idea when he'll be back？
A：I'm sorry，I have no idea．
B：Can you ask him to call me when he cames back？It's urgent．
A：Yes，I will，Mr．Smith．
B：Thank you．
A：You're welcome．
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不喜欢现在的公司，但是还是要每天学习一点，不为别的，只为自己的进步
：）
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厚积薄发，学习进步什么时候都不会太迟：）
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Dialogue B
A：Good morning．
B：Good morning．This is Li Gang here I'm calling from New York in America．
A：How can I help you？
B：I'm trying to get hold of Mr．Chen．Is he available？
A：I'll just find out for you，sir… Hello，are you still there？ Unfortunately，Mr．Chen is not available at the moment．Would
you like me to put you through to Mr．Li？
B：Yes，please．That's very kind of you．
A：You're welcome．
加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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