加拿大外贸
Word ListLaundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineral water矿泉水
Cigarette香烟
Sugar方糖
Cold water凉开水
Hanger衣架
Electric Kettle电水壶
Glass水杯
Cup瓷茶杯
Telephone Book电话本
Hair Drier电热吹风机
Washed水洗
Damage毁坏，损坏
Compensate赔偿，补偿
Dry Cleaned干洗
Pressed/Iron熨烫
Slipper拖鞋
Soap香皂
Newspaper报纸
Toilet Paper卫生纸
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶叶
Beverage饮料
Telephone电话
TV controller遥控器
Hanger衣架
ID=Identification身份证
Bothroom卫生间
Shower沐浴
Coffce咖啡
Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip)
祝您过得愉快
I'm sorry.很抱歉
Excuse me对不起
That's all right没关系
Please follow me请跟我来
Thank you 谢谢
Just a moment请稍等
Right away 马上
Turn-down service夜床服务
Dry towel干毛巾
Make bed整理床铺
Room number房号
Quick service特快洗衣
I'm not really sure.
我不能肯定
I'm sorry to trouble you.
对不起，麻烦您了
Useful Expressions
1.Housekeeping, May I come in?
客房服务员，可以进来吗？
2.Do you need bellman?
您需要行李员吗？
3.May I clean the room now?
现在我可以打扫房间吗？
4.What's your room number, please?
请问您的房号？
5.Could you bring me some more towels,plesae?
你能不能再给我拿几条毛巾来吗？
6.The air conditioner doesn't work.
空调机坏了。
7.Would you please give me some envelopse and writing paper?
请给我一些信纸信封，好吗？
8.I'll bring them to your room at once.
我马上给您送来。
9.Internet access press 8 and 163.
上网号码先拨8，再加163。
10.There's something wrong with the toilet.
抽水马桶出毛病了。
11.Have you checked your room?
您检查过您的房间吗？
12.I'll show you the way myself.
我亲自带您去。
13.Have you got any laundry?
您需要洗衣服务吗？
总台收银的：
Useful Expressions
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?
4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.
行李员岗位英语口语
Useful Expressions
1、Excuse me. Which one is your bag?
2、Is this bag yours?
3、I’ve come for your luggage.
4、I hope you will dropin again!
5、This is your claim tag.
6、May I help you with your luggage?
7、What else can I do for you?
8、Gould you sigh here?
9、Breakfast is on the first floor, from 7:00am to 9:00am.
10、Is your luggage will be here shortly?
11、How long will you leave the luggage here?
12、Let me take it please!
13、May I have your tag, please?
14、What’s your room number?
15、 Toilet is turn left.
16、How many pieces (of luggage ) do you have.
17、In our hotel we don’t accept tips. Thank you all the same.
18、I hope you will enjoy you’re stay.
19、Have a nice trip.
20、Are these your luggage.
Conversation
A
Bellman: Good afternoon. Madam. Welcome to our hotel.
Guest: Good afternoon.
B: May I help you with your luggage, madam?
G: Yes, please!
B: Please Just a moment, I’ll get a luggage cart. madam…….Thank you for waiting. I’ll show you to the front desk. This way, please.
G: Thank you!
B: You’re welcome.
B
Bellman: Madam. May I have your room card, please?
Guest: Yes. Here you are.
B: Thank you. your room is on the 10th floor. This way please……(take a elevator ).Your room is here, after you (go into the room).
G: Thank you very much.
B: Not at all. Where would you like me to put your luggage.
G: Anywhere. If you like.
B: Please check it. Is it the right number of your luggage?
G: Oh, Yes, It’s very correct. There’s something for you.
B: It’s very kind of you. But we can’t accept tips. Thank you all the same. Please enjoy your stay, Good-bye.
G: Good-bye.
酒店商务中心英语口语：
Useful Expressions
1、I want to send a fax.
2、I’ll send this fax at once.
3、Sorry, sir. The line is busy.
4、I tried a lot of time, but it’s also busy.
5、It’s my mistake.
6、I’m sorry to bring you so much trouble.
7、All done, sir. Here you are.
8、Let me count, it’s 15.5 yuan in all.
9、Could you tell me how do you count this amount.
10、The regulation of charge in business center is on this board.
11、May I use the Internet.
12、Let me dial-up. Please sit down and you can use it already.
13、Can I typed of my E-mail.
14、How many copies do you need?
15、I’d like to copy this two pieces of paper, what’s the cost?
16、The Internet charge in 30 minutes is 10 yuan.
17、The copy each piece of paper for A4 size is 1yuan.
18、To enlarge or lessen one piece of paper costs as much as two pieces of paper.
19、To copy the paper’s both sides costs as much as two pieces of paper.
20、I’ll call the airline to see if there are tickets for you.
评论
Conversation
A
Send a fax
Clerk: Good morning. sir. Can I help you?.
Guest: Good morning. I want to send a fax.
C: Where to, sir?
G: To Japan, here is the fax number, it’s (81)315769
C: Please sit down and wait a moment, sir. I will send this fax at once.
G: OK, Thank you.
C: Sorry, sir. The line is busy. I tried it again at a lot of time, but it’s also busy, is your fax number correct.
G: Let me see, oh, it’s my mistake. The right number is(813)3155769. I’m sorry to bring you so much trouble.
C: It doesn’t matter. All done, sir. Here you are.
G: How much does this two page cost?
C: Let me count, it’s 15.5 yuan in all. How would you like to make the payment, sir?
G: I’d like to pay in cash, but could you tell me how do you count this amount.
C: The regulation of charge in business center is on this board.
G: Let me see, I know. Here is the money.
C: Here is your change.
G: Thank you very much. Good bye.
C: My pleasure. Good bye.
B
Use internet type and copy
Clerk: Good afternoon, sir, Can I help you?
Guest: Good afternoon. May I use the Internet.
C: Certainly,sir. Let me dial-up. Please sit down and you can use it already.
G: Thank you. Can I typed of my E-mail.
C:Sure.
G: I’d like to copy this two pieces of paper.
C: OK. How many copies do you need?
G: One each.
C: All right. Just a moment, please, sir. Here you are.
G: Thank you. How much does it cost?
C: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for A4 size is 1 yuan,so the total is 21 yuan in all. How will you be paying the bill, sir?
G: I’d like to pay in my room bill now.
C: Certainly. Could you sign here, sir?
G: OK. Thank you very much. Good bye.
C: My pleasure. Bye.
酒店总机英语口
Useful Expressions
1、Sorry, he has moved to another roo.
2、Please press “8“ first and when you hear the dial tone, press the number you want.
3、Sorry, I can’t hear you. Could you please speak a little louder?
4、Sorry, I can’t follow you. Could you speak slowly?
5、Sorry, there is a trunk call for you, please hang up your receiver.
6、There is a cross line, please dial again.
7、The line is busy, please call again after a while.
8、I’ll transfer your call to Information desk, you should check the room number first.
9、May I read back the message to see if it’s correct, please?
10、Just wait a moment and I’ll connect you.
11、Would you please tell me the spelling of your name?
12、They aren’t answering.
13、I’m sorry, there’s no reply from the room 1111.
14、Under the 10th floors, please press “0“ first and the room number.
15、May I know your room number, please?
16、If you have any questions, please call me.
17、Will you please think it over once more?
18、Don’t worry. I’ll wake-up you on time tomorrow morning.
19、Sorry, the receiver in his room is not on the right place.
20、Would you like to leave a message?
Conversation
A
Operator: Yuhuan Grand Hotel. May I help you?
Guest: Yes. May I speak to Mr John? His room number is 1111.
O: I’ll put you through, madam……sorry,there is no answer. May be he is out. would you like to leave him a message or to call it again?
G: Could you try again?
O: Certainly, madam. Just a moment, please……Thank you for waiting. I’m afraid there is still no reply.
G: I see. I’d like to leave a message. Can you help me?
O: Certainly, madam. Go ahead, please.
G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I can’t to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.
O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right?
G: Yes, that’s right. Thank you! Good-bye!
O: You’re welcome. Good-bye!
B
Operator: Operator. May I help you?
Guest: Yes. Can you tell me how to make the IDD call?
O: Certainly, sir. Please press “8“ first and then the country code and area code, then the number you want.
G: I see. And how to make the room-to-room call?
O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the final number.
G: I see. Thank you! Could you give me a wake-up call tomorrow morning?
O:Certainly, sir. At what time?
G: What’s the Breakfast time?
O: Oh, it’s 7:00-9:00 a.m at the banquet hall on the ground floor.
G: OK, please call me at 7:30 a.m.
O: OK, room 1111, call at 7:30 a.m. Am I correct?
G: Yes. Thank you. Good-bye!
O: Not at all. Good-bye!
评论
酒店总机英语口语
Useful Expressions
1、Sorry, he has moved to another roo.
2、Please press “8“ first and when you hear the dial tone, press the number you want.
3、Sorry, I can’t hear you. Could you please speak a little louder?
4、Sorry, I can’t follow you. Could you speak slowly?
5、Sorry, there is a trunk call for you, please hang up your receiver.
6、There is a cross line, please dial again.
7、The line is busy, please call again after a while.
8、I’ll transfer your call to Information desk, you should check the room number first.
9、May I read back the message to see if it’s correct, please?
10、Just wait a moment and I’ll connect you.
11、Would you please tell me the spelling of your name?
12、They aren’t answering.
13、I’m sorry, there’s no reply from the room 1111.
14、Under the 10th floors, please press “0“ first and the room number.
15、May I know your room number, please?
16、If you have any questions, please call me.
17、Will you please think it over once more?
18、Don’t worry. I’ll wake-up you on time tomorrow morning.
19、Sorry, the receiver in his room is not on the right place.
20、Would you like to leave a message?
Conversation
A
Operator: Yuhuan Grand Hotel. May I help you?
Guest: Yes. May I speak to Mr John? His room number is 1111.
O: I’ll put you through, madam……sorry,there is no answer. May be he is out. would you like to leave him a message or to call it again?
G: Could you try again?
O: Certainly, madam. Just a moment, please……Thank you for waiting. I’m afraid there is still no reply.
G: I see. I’d like to leave a message. Can you help me?
O: Certainly, madam. Go ahead, please.
G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I can’t to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.
O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right?
G: Yes, that’s right. Thank you! Good-bye!
O: You’re welcome. Good-bye!
B
Operator: Operator. May I help you?
Guest: Yes. Can you tell me how to make the IDD call?
O: Certainly, sir. Please press “8“ first and then the country code and area code, then the number you want.
G: I see. And how to make the room-to-room call?
O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the final number.
G: I see. Thank you! Could you give me a wake-up call tomorrow morning?
O:Certainly, sir. At what time?
G: What’s the Breakfast time?
O: Oh, it’s 7:00-9:00 a.m at the banquet hall on the ground floor.
G: OK, please call me at 7:30 a.m.
O: OK, room 1111, call at 7:30 a.m. Am I correct?
G: Yes. Thank you. Good-bye!
O: Not at all. Good-bye!
西餐厅英语口语
一、沙司Sauce
⑴冷沙司和冷调味品：
①马乃司沙司Mayonnaise Sauce
②千岛汁Thousand Islands Dressing
③醋油汁Oil Vinegar
④芥末沙司Mustard Sauce
⑤法式汁French Dressing
⑥奶酪汁Cheese Dressing
⑵热沙司：
①布朗沙司Brown Sauce
②苹果沙司Apple Sauce
③咖喱沙司Curry Sauce
④奶油沙司Cream Sauce
⑤番茄沙司Tomato Sauce
⑥黄油沙司Butter Sauce
二、菜肴生熟程度
⑴一成熟Rare-R
⑵三成熟Medium Rare-MR
⑶五成熟Medium-M
⑷八成熟Medium well-MW
⑸全熟Well-down W
三、早餐
1、大陆式早餐Continental Breakfast
2、美式早餐American Breakfast
⑴果汁类：橙汁 Orange Juice
菠萝汁 Pineapple Juice
番茄汁Tomato Juice
柠檬汁Lemon Juice
西柚汁Grape fruit Juice
⑵谷物类食品：燕麦片Oatmeal
玉米片Cornflakes
糖 浆Syrup
蜂 蜜Honey
⑶蛋类：①煎 蛋Fried Egg
单面煎Sunny-side up
双面煎Over Easy
双面煎老蛋Over Hard
②煮蛋Boiled Egg
嫩2-3 老5-7
③炒蛋Scrambled Egg
④水波蛋Poached Egg
⑤蛋卷Omelet
清蛋卷Plain omelet
洋葱蛋卷Onion omelet
番茄蛋卷Tomato omelet
火腿蛋卷Ham omelet
⑷肉类：火腿Ham
香肠Sausage
烟肉Bacon
⑸面包：烤面包Toast
面包卷Roll
半角包Croissant
黄 油Butter
果 酱Jam
苹果酱Apple Jam
橘子酱Marmalade Jam
⑹饮料类：咖啡 coffee
红茶Black Tea
牛奶Milk
椰子Coco
正 餐
1、头盆 Appetizers
Starters
Hord’euvres
2、汤Soups
3、色拉Salads
4、主菜Main Courses
5、甜点Desserts
①奶酪Cheese
②甜品Sweets
蛋糕Cake
布丁Pudding
比萨Pizza
煎饼Pancake
冰淇淋Ice Gream
水果Fruit
香烟Cigarette
菜单menu
烹调方法
1、煎Fried
2、炸deep-fried
3、炒Saute
4、煮Boil
5、焖Braise
6、烩Stew
7、烤Roast
8、焗Bake
9、铁扒Grill
10、串烧Broil
评论
酒店早餐英语口语
水果: 西瓜 Water melon 调料: 方糖 Sugar
西红柿 Tomato 盐 Salt
香蕉 Banana 酱油 Soy sauce
梨 Pear 果酱 Jam
橙 Orange 椒盐 Pepper
葡萄 Grape 醋 Vinegar
点心: 蛋糕 Cake 黄油 Butter
煎饺 Fried dumpling 双面煎蛋 Fried over
油条 Deep-fried dough sticks 单面煎蛋 Sunny side up
肉包 Steamed stuffed buns 咸鸭蛋 Salt duck’s egg
夹馅面包 Bread sandwich 1.Welcome to our restaurant.
欢迎到我们餐厅来。
烤面包 Toast
2.Have a good time!
炒饭 Fried rice
祝您用餐愉快！
炒面 Fried Noodles 3.You are welcome.
不用谢。
稀饭 Rice grud
4.I’m sorry, It’s my fault.
饮料: 牛奶 Milk
很抱歉，那是我的错。
豆浆 Saybean milk 5.Where is the washroom?
橙汁 Orange juice 卫生间在哪儿？
6.This way, please.
咖啡 Coffee
请这边走。
黑咖 Blak coffee 7.I’m afraid, You should pay it extra.
对不起，恐怕这个要额外付费。
奶咖 White coffee
8.The coffee is free for you.
红茶 Red tea 这咖啡是为您免费提供的。
9.How wold you like to pay in cash or by credit card?
绿茶
Green tea
您如何付款，刷卡还是现金？
10.This is your bill,Please check it and sign here.
这是您的帐单，请核查并签字。
酒店中餐英语口语 中餐英汉对照表
方 式 食品名称 蔬菜名称
fried煎 Lobster龙虾 cueumber黄瓜
saute炒 crab蟹 spinach菠菜
Boil煮 oyster牡蛎 tomato蕃茄
stew烩 shrimpy虾 patato马铃薯
roast烤 pork / meat肉 vegetable蔬菜
grill铁扒 mutton 羊肉 shoots笋
Broil串烧 lamb羔肉 aukergine茄子
steame 蒸 duck鸭 spring onion大葱
smoked熏 chicken鸡 onion洋葱
salty咸 beef牛肉 chili辣椒
sweet甜 fish鱼 mushroom香菇
sour酸 prawn大虾 bean豆
hot 辣 croaker 黄花鱼 garlic大蒜
soy 酱 rib 排骨 主 食Bamboo
bitter苦 hoof蹄 rice 米饭
pepper salt 椒盐 eels鳝 noodle 面条
Beverage饮料 turtle甲鱼 cake蛋糕
tea 茶 seafood海鲜 pastries糕饼
coffee 咖啡 pomfret鲳鱼 Toast烤面包
beer啤酒 abalone鲍鱼 croissant半角面包
Juice果汁
Mineral water 矿泉水
Sode water 汽水
⒈Welcome to our restaurant.欢迎到我们餐厅。
⒉How many person?几位？
⒊Here is the menu,May I take your order?这是菜单，可以了点菜吗？
⒋What kind of food(drink)would you like?请问你要点什么菜（饮料）？
⒌Would you like fruit,(soup,fish,rice)? 你想要点水果吗？(汤、鱼、米饭)
⒍Do you have a meal voucher? 你有餐券吗？
⒎Please enjoy your meal.请你慢用。
⒏That’s all for your dishes.您的菜上齐了。
⒐This way please, to take your order. 请到这边来点菜。
⒑Hope you drop in again.欢迎再次光临。
酒店客房中心英语口语（客房中心）
Word List
Run褪色
Colourfast不褪色
Stain污点
Washed水洗
Mended缝补
Medicene内服药
Switch电开关
Phrase
Take care of 照顾
A couple of 一对
Check into调查
Out of order状况不好
Night stand床头木柜
Useful Expressions
1.We will come and clean your room at once.
我们马上就来打扫您的房间。
2.I’m sorry to disturb you, sir.
对不起，先生，打扰你了。
3.How about tidying up in the bathroom?
帮您整理一下卫生间，好吗？
4.Dry-cleaning?
您的衣服是要干洗吗？
5.Laundy for wash?
您的衣服要湿洗吗？
6.Is this for pressing only?
您的衣服要熨烫吗？
7.Can I send your laundry back in the aftermoon(evening)?
下午(晚上)把衣服送回您房间可以吗？
8.Please sign on the laundry list.
请在洗衣单上签名。
9.Please make a extending at the front desk?
您的房间要办续住？
10.If you need massage, please dail 6969.
如果要按摩服务，请拨打 6969。
11.The light in my bedside lamp doesn’t work.
床头灯的灯泡坏了。
12.There is somthing wrong with the water tap, Can you ask somebody to repair it?
水龙头坏了，你能过来修理一下吗？
13.The door to the private bathroom won’t lick.
我洗澡间的门锁不上。
14.The elevator is over there?
电梯在那边。
15.Welcome to Yuhuan Grand Hotel!
欢迎光临玉环大酒店！
16.Could you sign on the bill,please?
请您在单子上签字，好吗？
17.Would yo pay cash,please?
请您付现金，好吗？
评论
酒店楼层岗位英语口语（楼层）
Word List
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineral water矿泉水
Cigarette香烟
Sugar方糖
Cold water凉开水
Hanger衣架
Electric Kettle电水壶
Glass水杯
Cup瓷茶杯
Telephone Book电话本
Hair Drier电热吹风机
Washed水洗
Damage毁坏，损坏
Compensate赔偿，补偿
Dry Cleaned干洗
Pressed/Iron熨烫
Slipper拖鞋
Soap香皂
Newspaper报纸
Toilet Paper卫生纸
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶叶
Beverage饮料
Telephone电话
TV controller遥控器
Hanger衣架
ID=Identification身份证
Bothroom卫生间
Shower沐浴
Coffce咖啡
Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip)
祝您过得愉快
I’m sorry.很抱歉
Excuse me对不起
That’s all right没关系
Please follow me请跟我来
Thank you 谢谢
Just a moment请稍等
Right away 马上
Turn-down service夜床服务
Dry towel干毛巾
Make bed整理床铺
Room number房号
Quick service特快洗衣
I’m not really sure.
我不能肯定
I’m sorry to trouble you.
对不起，麻烦您了
评论
很有用，收藏了
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确确实实够全面的了。谢谢分享。
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很实用的 东西~~~~~~~
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踏破铁鞋无觅处 得来全不费工夫
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就是不好打印。。。
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辛苦啦！
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楼主辛苦了，挺好的，只是有几个错别字。
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很受用 谢谢
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我得收藏了，肯定有的用。
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蛮不错的，多谢楼主Hanger衣架
ID=Identification身份证
Bothroom卫生间
Shower沐浴
Coffce咖啡
评论
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineral water矿泉水
Cigarette香烟
Sugar方糖
Cold water凉开水
Hanger衣架
Electric Kettle电水壶
Glass水杯
Cup瓷茶杯
Telephone Book电话本
Hair Drier电热吹风机
Washed水洗
Damage毁坏，损坏
Compensate赔偿，补偿
评论
太赞了
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好多没见过的。。。就怕记不住。、、虽然以后不怎么涉及这方面
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Thanks, shared it with email
加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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