加拿大外贸
我文笔不好，这点文字也是憋了一上午，才憋出来的，大家见笑了，当然答应V大的事还是要办的今年年初的时候，经理交给我一个客户AT。AT是去年新开发的，给他发过一个样品单，结果在运输过程中外包装破损，导致部分产品无法使用，AT认为是我们的原因。工厂这边认为他们的产品质量并没问题，确实是包装的时候有些疏忽，加之运输距离远，才造成了这次事故，期间跟AT交流过几次，估计AT是烦了，后来也就没有下文了。经理觉得新人总会有点运气的，就把AT转给我了。好吧，我也只能硬着头皮上了。
Can you kindly considering my suggestion:
1 For the old sample can you kindly repaired them with painted .
2 I want to apply a special policy for you as we can get an 20% compensation for this sample issues .
You can deduct from your new orders.
We really do not want lost your confidence on our products and customer service.
We have devoted a lot of time and energy on this business.
结果发出去以后依然石沉大海。之后断断续续的发了几封，也都不见水花。正巧，同一个地区J要发货，就去问问J认不认识，当时已经觉得AT已经丢了，所以也没抱太大希望，过了一会J回复了
Yes, he is my friend. I will wait for his call or e-mail.
大概几分钟后又回复了一句
I sent some pictures of the products and informed that we like your products, are reliable.
心中一顿狂喜，如果不是隔着网络，我会给J一个大大的拥抱。
我赶紧给AT发邮件
For our samples I am planning resend to you next Tuesday and
I will afford all the cost including thefreight cost,
I just want to showing our best product to you and thanks for your comments
不出所料，AT还是同意了。几周之后客户收到了样品
We receive the products. They arrive in good shape and packing most of them,
except the 11/2 products which came with broken box as you can see.
We think the valve is too heavy for the cartoon box to hold it good,
perhaps you could increase a little the resistance/strongness of the carton box,
but we are satisfied with the packing and how you deliver the products in general.
在得到客户正面的回应之后，我终于出了口气，看来外贸小萌新还是有点运气的，接下来就是价格，产品细节讨论就不过多叙述了，大概1个月之后，AT终于正式的下订单
I enclose the orders for the products and kits,
please be aware that I changed the quantities for the kits and all the parts of each kit should come in a bag.
Please include the kits in just 1 proforma invoice
Also ensure the packing for the products, we want them to arrive in the best conditions!!!
差不多经历了4个月吧，能把一个已经失去的客户挽救了回来，自己感觉还是有点成就感的。
[ 本帖最后由 ppglass 于 2017-12-25 12:07 编辑 ]
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客户成了你的说客，曲线救国。再次免费样品，诚意满满
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很棒
一直都在给自己找方法，找出路，永不言弃
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开发客户不容易，只能尽力而为，但这次我觉得是够幸运的，至少是挽回了，而且后续订单一直不断
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开发客户不容易，只能尽力而为，
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今天倒霉老客户又给人低价格抢走了。
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很棒，加油
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写的挺不错的，继续努力
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对对 ，能开单对新人来说是莫大的鼓舞
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哇塞 真的很棒 我刚刚赵蕾一份外贸实习 现在还没有出单 邮件也没人回复 希望我的运气可以向LZ一样 嘻嘻嘻嘻嘻
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