加拿大外贸
公司的一个客人，去年年底左右下的订单，之前和客人说的最迟会在2月15号左右出货，老板也是知道这个事情的。现在因为这个病毒的事情，我们之前也发了邮件告诉过客人，好多工厂都不敢复工，交货期的事情也是需要等到工厂全面复工后才能确定。
但是现在我们收到客人的邮件，邮件中也在催订单交期，而且客人还说要我们尽快出货，要不然他们会失去新的重要客人，我也问了我们工厂，我们工厂是2月17号复工，而且就算是复工了，也不可能是立即就能出货啊。
我都不知道怎么和客人说，我都担心和客人实事求是说了后，客人那里又有什么说法或是其他的什么。
评论
跟中国做生意的国外客户基本都是知道此次疫情的，工厂比客户更不希望延迟交期，这个事情是不可抗力因素。担心没用，如实告知，并且这个事情应该提早说的，给客户心理准备，而不是拖到交期到了交不出货才来说！
Affected by a novel coronavirus happened in January, Chinese government announced that enterprises have to delay resumption of work to February 17th. We are sorry to inform you that the delivery will be delayed to***. We'll try our best to arrange your shipment once we back to office.
Sorry again for the inconveniences caused and thanks for your kind understand.
评论
https://bbs.shanghai.com/thread-8062646-1-1.html
你可以参考下这个，目前可能很多外贸企业会面临您这种情况。
我觉得您现在能做的就是尽力争取，如果实在争取不下来，也可以适当让利一些，让客户再等等，弥补他们的损失
评论
这事属于不可抗力吧。直接说清楚就行了
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你直接说VIRUS影响，导致工厂无法开工。只要和中国有生意往来的老外，应该都知道这次疫情的严重性。
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估计是欧洲客户吧，我的欧洲客户经常会说交期延迟会丢客户
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我和客户说交期要晚，客户给我得答复：We are thinking of you, your family and colleagues during these challenging times with the Coronavirus.
Can I take this opportunity to state that we want to continue to support you as our primary supplier to the best of our ability.
25 years ago I was in Kobe Japan when the Hanshin Earthquake struck and was very fortunate to survive unhurt despite the huge loss of life and damage that occurred.
I made friendships in Japan during this time which have lasted till today as we all supported each other and were stronger together.
Please read our local newspaper story referring to this event some 25 years ago.
The photo shows the highway which was damaged and was located outside our hotel.
Difficult times in Kobe when some 6500 people lost their lives and 40,000 were injured but the City is now stronger and better despite this tragedy.
I hope you all stay safe during the current health challenge.
Best Regards as ever
评论
属于不可抗因素，直接讲明白就好，没必要这么大的心理压力。
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