加拿大外贸
因为质量的问题，我们要赔给客户2000美金，这是我们的底线，如果客户不接受的话，我们就要在月底把柜子拖回来这封邮件怎么才能写的委婉些，不想和客户闹僵了，还想明年继续合作，高手们，快来帮帮我啊
We have checked with our manager about the problrm on your picture. We admit that some questions are caused by our quality, but some are caused by transportation.
So we decided to compensate your 2,000 USD for your loss. That's our bottom line. If you con't accept, we regret to say that we will take our container back in the end of this month.
我这样写是不是不太礼貌啊，哎，不知道怎么写
[ 本帖最后由 Frank.Brown 于 2010-11-18 10:32 编辑 ]
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没人看啊！！！！！！！！！！！！！！！！！！
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总共多少货值？？？？质量严重不？？？
你先把自己的贴出来看看。。。。
[ 本帖最后由 下单吧 于 2010-11-18 09:14 编辑 ]
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大家快来看看啊
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首先是诚恳诚恳的道歉再道歉。。。。。。。。。。。。。。。。然后装可怜说明你多么多么的不容易！！！！！！！！！！
总之不能那么用那么强的气场去回复！
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冲你这ID的名字, 给你回一帖
Glad to receive your photos. It is no denial that this is the problem of our products, and probably
caused by our human errors or lack of attentions, we are fully responsible for this. We decide to
compensate you USD2,000 for the loss on this order, we can clear it up in your subsequent orders
if you are unsatisfied with the USD2,000 compensation. The top priority right now is what we are
going to do with the loaded container and I think we shall work this out together.
We would like to hear your suggestion.
先试探试探, 如果客户态度强硬....就....
FYI
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楼主高手！
不过Glad to receive your photos.这句就不用了吧，人家来投诉你还要说很高兴那就 ，还是换成sorry to hear.....
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太厉害了，果然是高手啊，可惜我看迟了，邮件已经发了，哎
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礼节性的回复, 不必追究. 再者, 错误是进步的开始. 这一点我学欧洲人的...
如果是美国土包子, 大可不必这样.
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大侠，怎么你的邮件写的那么好啊，我写来写去就那么几句话，还不委婉的说，大侠有没有经验可以分享下，
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厉害都是 老师啊都是
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大侠应该是阅读面比较广吧, 多看看英文类商业杂志, 报纸, 注意措辞就ok
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Dear XX,
Thank you very much for your feedback and we are really sorry for the inconvenience caused by this.
We never want to escape from the responsibility and a meeting was held soon after we got the photos, and it turned out that it’s probably caused by our human errors or lack of attentions, and maybe the long transportation made it worse, anyway, we’ll fully responsible for this and a compensation of USD2,000 will be made to you as an exception, thank you for your understanding and hope we can work this out soon.
Your soon reply will be highly appreciated, thank you.
Best regards,
XXX
有些盗用Milo的
每个人都有自己的风格哈，这也只是试探用，所以还不能说得太死，看对方反应行事。
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果然够江湖， 学习！
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