加拿大外贸
换了一个公司，今天是第4天上班。锻炼回复邮件已经有2天了，可是老大们的回复却让我很悲催。以前还感觉自己回的邮件还可以，语气也还够委婉。但经过2天的打击，终于知道要学的，要注意的还有很多。今天还有一封邮件没有完成，也确实不知道怎么回。想请资深的外贸人员给我做个参考。谢谢啦。This is not my bank fee! Any bank fees in this situation are your expense only. A breach of warranty by you means you couldn’t perform as represented and therefore, you are to pay for all expenses related to the return of our money. We paid you USD $2000 for the goods and we expect USD $2000 in return. Wire the USD $25 immediately.
然后我的回复是：
Dear XX,
Thanks your email.
Again ,we are terribly sorry for the trouble brought by our product quality .As to the bank fee ,I applied for our manager ,considering this is our fault , and also for our good relationship ,we agree to afford the USD25.Can we hold the money first in case you have orders in the future ,we just need to deduct the mount .What’s your opinion ? Can this feasible to you.
Hope to hearing from you soon.
没有上下文背景，可以自由发挥。或者帮我完善一下我的这封邮件。明天要交作业的。
评论
LZ的主旨中心思想是对的
不对一般说来客人如果付款是2000USD，那么收到的未必是2000USD，不知道你们收到的是多少？还有啊为什么产品质量不好？一般说来如果你第一次就没有做好，他基本不会给你机会了的。。
Dear XX,
Please accpet our sincrely apology for the troubled caused by the products do not meet your quality standard.(可以适当添加一些原因之类的，你懂的）。 Regarding the 25USD, it is a very small amount, transfer fee will cost us another 25USD or even more. We agree to refund the 25USD but hope to turn to better solution. Is it possible for us to keep the 25USD for now and deduct it from you further orders? Thanks.
评论
如果你们收到的不是2000USD那就更好办了，同理可证
You paid 2000USD, however we got 1975USD and 25USD was charged by the bank. So the amount we should refund to you is 1975USD rather than 2000USD. what is your opinion?
评论
谢谢你的回复。我也考虑到了你说的问题。不过收了多少钱还要跟我们的财务确认。
我现在最大的问题就是邮件的中心思想我能表达出来，但就像你看到的，我写的和你写的给人2种不同的感觉，我的是不是太僵硬，没有人情味了呢？我回的邮件被老大们说成没有感情，激发不起客人回邮件的冲动。改怎么转变我的这个思维呢
评论
你的思维不需要转变，问题其实你都考虑到了，其实你需要考虑的问题是怎么把话说的更简洁更圆滑。
评论
applied；afford；mount：你能肯定你想在你的信中用这几个字？
Can this feasible to you：这个句的动语在那？
also for our good relationship：您是想说为了今后长久合作吗，老外不懂的
总的感觉就是，要是你真是terribly sorry ，do as your client asked. No conditions
or ifs attached. good luck!
评论
谢谢，我以后会加强的。以后还需要你多多的指导。
[ 本帖最后由 lindamingke 于 2011-7-8 10:29 编辑 ]
评论
有的时候还是要坚持从公司的利益出发。我这封邮件回复的立场就错了。我们不能多付这笔银行费用，就像四色依米说的You paid 2000USD, however we got 1975USD and 25USD was charged by the bank. So the amount we should refund to you is 1975USD rather than 2000USD. what is your opinion?
评论
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