加拿大外贸
今天早晨，打开trademanger，就收到了一条信息，打开一看，是英语，很高兴，马上回复。同时点击view card，发现是一家贸易型的公司，于是正襟危坐，摆好架势，准备好好聊天。悲剧的是，聊着聊着，客户就恼了，骂我说话没水准，以错误的方式，问了错误的问题，然后就和俺bye bye了。
反思，再反思，还是不知道自己错在哪里？所以把剪短的聊天内容贴出来，求助五湖四海的外贸高手们，以后遇到类似情况，该怎么问呢？
Anna (2011-07-22 09:14:17): What is your main products?
Do you have sale channels in these two countries?
kyem (2011-07-22 09:15:38):
we sell to Wholesalers and major retailers, of clothing and personal products of all kinds
Anna (2011-07-22 09:16:55): My factory is mainly in kinds of bags
kyem (2011-07-22 09:17:01): yes we cover all of both countries with our wholesalers . The major retailers we sell directly to them because of costs
Anna (2011-07-22 09:17:31): Such as non-woven bags, cotton bags, canvas bags and nylon bags
Could you like to show me your website?
kyem (2011-07-22 09:18:13): also leather as well
Anna (2011-07-22 09:20:04): That is great
Could you like to show me your website?
kyem (2011-07-22 09:21:58): as we sellto wholesalers and Majors , we deal directly . if we had a website we would have smaller customers wanting to buy from us
Anna (2011-07-22 09:23:06):
Then how can I believe that you have enough power to be our distributor?
kyem (2011-07-22 09:39:36): Lady, you got me angry, I wrote you a very unpleasant reply,however Iv'e cancelled it as I would be reducing myself to your thinking. I have been in business probably before yo were born
Anna (2011-07-22 09:40:47): Don't be angry
I was not intending to offend you
I just say what I want to know
I want to know you more
Anna (2011-07-22 09:42:34): We are strangers. Is that right?
kyem (2011-07-22 09:43:42): Lady, you managed to do it, please in fututr if you wish to be in the export business . Be more careful what and how you ask questions. bye
评论
Anna (2011-07-22 09:20:04): That is great
Could you like to show me your website? 你一心想看对方的网站
kyem (2011-07-22 09:21:58): as we sellto wholesalers and Majors , we deal directly . if we had a website we would have smaller customers wanting to buy from us这介释的到位阿
Anna (2011-07-22 09:23:06):
Then how can I believe that you have enough power to be our distributor?这是问题的来源， 你在judge对方
so, I'll say you make him mad because you judge him.
评论
嚴重同意 樓上。。。Anna (2011-07-22 09:23:06):
Then how can I believe that you have enough power to be our distributor? 這句說的也太，，，，
不明白為什麼菲要看人家的web。。。
评论
多谢回复，分析很到位，我确实在judge对方，方式欠妥当，难怪引起对方的不快。可是我想知道对方实力，该怎么问呢？
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多谢回复，我当时是想看看对方是否是我们的客户，脑袋一根筋的我就问了。第一次碰到这样的情况，处理的不好，
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你的说话方式不是很恰当，不要对别人产生怀疑，即使对方真的需要被怀疑。毕竟信任是最重要的。。。
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确实如此，我不该如此讲话，要讲究技巧，可是该如何讲究呢？
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看了看，有有些地方是有些不妥，但是那些老外也太那啥了，以为自己是个啥啊!就她们能生气啊！真是的
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Then how can I believe that you have enough power to be our distributor?这句太强悍了，不是你英语差是你讲话方式有问题
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我该怎么讲呢？请指教
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这句话，语气太强烈，对方不会认为你是在问他一个问题，而是认为你在怀疑他的能力。。
可以绕着说，说公司对经销商的资质有一个界限，然问他能不能提供进步一的信息来证明他有这个资质。比如说要他的销售记录（sales record）等等。
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记住了，下次不会再犯此类低级错误，多谢。
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Could you show your power to be our distributor? some successful example of your company will be helpful或者加个speak frankly之类的也会好点
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而且，他问的问题，你回答太委婉了。。。。答非所问。
聊天就当作和客户当面对话，要是当面对话是这样子，我也可能崩溃。
试想别人来你店里买东西，问你卖什么东西，你回答说我卖东西给经销商
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要是我的话肯定也会冒火，多问一些关于产品的问题就好了，比如说现在他对哪种产品比较感兴趣，质量包装数量啊什么的要求，看看能不能给他报价，给他发一些你们产品的图片也可以。何必非要看人家的网站呢，难道人家不想买来消遣你的么
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