加拿大外贸
Only yesterday we have received XXX(我们的产品), but we have made the payment for the product in May, so the term of delivery by plane turned out to be 60 days. The time of the delivery turned out to be much longer than that should be. During this period you could deliver the product by sea and that would be cheaper for us.You have broken the terms of the product shipment arrangement at the very beginning, you have shipped the product much later that it was stated in the contract.
Also you did did not control the process of the product shipment till the destination place - it has got stuck in the airport of Frankfurt for a long period - you did not care to check and/ or arrange the products shipment properly with all necessary documents till the place of destination.
And when at last we have received the product it turned out that you have shipped 59,7 kg instead of ordered 60 kg.
Of course this quantity is small, but this was the last drop of our patience. You have taken the money for the delivery by air and as the result we have delayed the terms of our work
And you offer to us the discount for the next purchase at 2%, that is $1,8 per 1 kg, after that we have got the big problems with our customers and we have suffered the losses due to the refusal of some customers from our products, which we had to do from XXX.
We are very much disappointed.
评论
和客户多多解释吧
能给点折扣就给点吧 保证下次给点折扣
有时候客户是虚张声势 想要你降价 但不排除是真的给客户带来了麻烦
所以 诚恳点 看客户的怎么回答
评论
1. 可以海运的用了空运，而且流程没有控制好以致延误，且数量不一致。
2. 造成对方工作延误以致客户遭受损失和信用下降。
补救： 诚恳认错，指出工作中因为何种主观客观原因造成失误，以后如果还能合作如何防范，列举措施，
尽可能安排折扣、补足差额，挽回客户。
人家很失望啊，lz要加油以后注意，实在挽回不了就当一次教训了。。
加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
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