加拿大外贸
Sum up by lei ke from shanghai walsin lihwa specialty steel products company .Hope for bringing some tips to green-hand in telephone english ^-^
《一》接电话的开场白
拿起话筒时，可先用hello,good morning ,good afternoon 等问候对方，并且报上自己的公司名称，部门名，姓名，这样子就可以给人态度亲切的感觉。
(1)Good morning. This is shanghai walsin lihwa specialty steel products company. May I help you?
(2)Good afternoon. This is shanghai walsin lihwa specialty steel products company. Can I help you?
(3)Shanghai walsin lihwa specialty steel products company. This is lei ke speaking .
(4)Hello. Oversea sale department. Lei ke speaking.
(5)Hello. This is shanghai walsi lihwa specialty steel company.
(6)Good afternoon. Lei ke speaking
(7)Lei ke speaking
《二》问对方要找谁
通常对方会主动说明找谁，但是万一对方说不清楚，或者是你没有听懂，想要在确认一下，可以用下面的语句。
(1)Who do you want to talk/speak to ?
(2Who would you like to speak to ?
(3)The name of the person you are callig, please?
(4)Who are you calling ?
《三》请教对方大名
在接听老外打来的电话，应该问清楚对方的身份，以便通告相关的当事人或做进一步的处理
(1)Who’s calling, please?
(2)Who’s speaking, please?
(3)May I have your name, please?
《四》不明白对方所言时
听不懂老外说的话却想要死撑下去，并不是明智的做法，不如坦白请对方更加简介明了的说清楚。
(1)Could you put that in more specific terms ?
(2)I’m not sure what you mean .
(3)I’m sorry ,I couldn’t follow you .
(4)You are talking too fast. I can not keep up.
(5)Will you explain a litle bit more ?
(6)Could you put that more simply ?
(7)I’m afraid I don’t uderstad that. Could you say that again ,please ?
(8)Excuse me , but I did’t hear that, woud you mind repating it, please ?
(9)Sorry, but I didn’t catch it, would you mind spelling it, please ?
《五》各种附和，质疑，同意，否定的用语
通话中需要借助各种表示表附和，表惊讶，表欣喜，表惋惜，表疑问，表否定的语句，以利于通话的顺利进展。
表惊讶
(1)Really ?
(2)What ?
(3)You are kidding ?
表欣喜
(1)Great !
(2)Fantastic !
(3)Terrific !
(4)Wow !
表惋惜
(1)That’s too bad !
(2)What a shame !
(3)I’m sorry to hear that .
(4)Oh, I see.
表同意
(1)Right !
(2)Exactly !
(3)I’ll see !
(4)You can say that again !
(5)Ok !
5. 表不同意
(1) I don’t think so.
(2) No way !
(3) Oh ,come on !
(4) Not really !
《六》通话将毕时结束语
通话将近尽结束时候，经常要来几句客套话，以作为道别的前奏，下面语句可以让你想收场时候不知道如何下手。
(1)Thank you for calling
(2)It’s kind of you to call me .
(3)Nice to talking to you .
(4)Let’s get togther soon
(5)I’d better get off the phone .
(6)Call me any time .
(7)Call me again when you’ve got time .
(8)My best wished to sherry.
(9)Please do call again .
(10)I’m always gald to hear from you .
(11)Call again any time you feel like talking .
(12)Thanks for returning my call, goodbye .
(13)Let’s keep in touch, bye.
(14)See you next Tuesday ,then .
《七》打公用电话
(1)I’m calling from a public phone, so I will call her again .
(2)I’m not in office now, so I will call her around three o.clock again .
(3)May I use your phone ?
(4)Would you mind if I use your phone ?
(5)How di I get a outside line ？
注意：(1) public phone 是公用电话，pay phone 也是（投币式）公用电话，而公用电话亭是public booth .
（2） 在外面打公用电话就是表示无法让对方回电，所以通常会告诉下次在联络时间或者方式
（3）有时候找不到公用电话，必要时候向商家借用一下电话，或者在别人公司借电话时候可以用上这么几句
（4）outside line 是“电话外线”，extension 是“电话（内线）分机”
《八》打错电话
(1)I’m sorry ,I have the wrong number.
(2)Is this 02-2712-2356 ?
(3)Sorry to have bothered you .
(4)I’m sorry, I must have dialed the wrong number .
(5)Could I check the number ? Is it 2211-3453 ?
注意：(1)区域号码为area code
(2) 电话号码的念法：02-2712-2356念成area code zero-two, two-senve-one-two, two-three-five-six .其中，0 可以念成 “oh”或者“zero”,22可以念成“double two”或者“two-two”
《九》打电话的抱歉说法
(1)I’m sorry to call you so late .
(2)I hope I did’t catch you at a bad time .
(3)I hope I did’t wake you up so early .
(4)I’m sorry to call you so early .
(5)I’m sorry to bother you at this hour .
《十》有急事的表达方法
(1)It’s urent. Could I have her mobilephone number ?
(2)Coud you tell me where I can reach her ?
(3)This is an emergency. I need to get in contact with him right now .
《十一》若对方不在的说法
(1)It’s nothing important .
(2)It’s nothing urgent ,thank you bye .
(3)I’ll call her again.
(4)I’ll call back later.
(5)Could you tell her to cal lei ke asap ?
(6)Please ask Miss Ren to call me back .
(7)Ask her to call lei ke at home after senve o’clock , please.
(8)Can I leave a message ?
(9)Please have her return my call .
(10)Could you ask her to call me back ?
(11)Let me call back again, thank you .
(12)Please telll her lei ke called .
(13)Please tell her to phone 021-59746686＊8039 。
《十二》电话录音机
(1)This is a recording. I’m not at home now. please leave a message after the beep, thank you .
(2)This is lei ke , please give me a call when you are free.
注意：(1)电话录音机是“telephone answering machine”
(2)对电话录音机留话时与一般留言一样，说出以下重点即可：
1. 来电者姓名
2. 来电时间
3. 来电目的
4. 联络电话或者方式
《十三》订购商品或者询问
(1)I’d like to place an order for your party dress from your catalog .
(2)May I order some flower ?
(3)How can I pay for this item ?
(4)I’d like to buy the car on your TV commercial .
(5)Please send me your catalog .
(6)Do you have any stainless steel cold/peeling/centerless griding bar in stock ?
(7)How long will it arrive ?
(8)The products you sent to me are not what I ordered .
(9)I’m calling about an order I placed a month ago ,but it haven’t arrived yet .
《十四》道谢
接受别人的礼物或者招待后，打电话道谢为最起码的礼貌之一
(1)Thank you for the present. It’s just what I wnted .
(2)Thank you so much for the home-made cake .
(3)I don’t kown how to thank you for such a beautiful flower .
(4)I receive your gift. Thank you for you lovely bracelet
当在回答他人的致谢时候可以用到以下语句，都有“别客气”的意思
(1)You are welcome
(2)Not at all
(3)It’s my pleasure .
(4)Don’t mention it .
(5)That’s all right .
(6)No trouble at all .
(7)I’ m glad you enjoyed it .
《十五》听不清楚
(1)sorry, I did’t catch you .
(2)sorry ,I did’t understnd .
(3)sorry, I did’t get what you said
(4)I can’t hear you very much
(5)I can barely hear you
(6)I’m having trouble hearing you
(7)We have a bad connection
(8)I can’t catch what you are saying .
若发生上面的情况，请对方在重复一遍，你可以说：
(1)Pardon ?
(2)Excuse me ?
(3)I beg your pardon .
(4)Could you repeat that , please ?
(5)Would you say it again ?
《十六》请对方说慢/大一点的说法：
(1)Would you speak more slowly ？
(2)Would you speak up a little ?
(3)Would you speak more clearly ?
(4)Would you explain more for me ?
(5)Please speak a little louder .
(6)Would you slow down , please ?
《十七》帮忙转分机
(1)May I have extension two-one-one ?
(2)Can I have extension two-one-one , please ?
(3)May I speak to sherry ,extension two-one-one ?
(4)Extension two-one-one , please ?
(5)Please connect me with extension two-one-one .
PS:
I omit the translate of every telephone sentence,because it’s very easy to see.
Wish to make friends with all foreign trade fellow.
[ 本帖最后由 kelei 于 2013-8-26 18:01 编辑 ]
评论
不好意思，由于操作失误，帖子发了2遍，请大家见凉！
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不好意思，由于操作失误，帖子发了2遍，请大家见凉！
评论
呵呵：）
明早读一遍
评论
这个主意不错
谢谢楼主分享
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写的不错，辛苦了，楼主。。。。
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好帖啊，怎么没有人顶一下
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等了好长时间 终于可以回帖了。漫长的等待。
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人家都要吐血了,怎么能不支持一下？
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thanks very much!very good!
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刚开始 能汇贴就碰到这么好的贴 真是不容易
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UP!!!!
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收藏啦，呵呵！！！！！！谢谢！
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打包走人之前先說聲辛苦了朋友。
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收藏了，谢谢分享
加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
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