加拿大外贸
Dear liz, as I mentioned to you in my last mail, I am A regular buyer of luggage and I am in this business for more than 15 years,Kindly send the samples at its original cost without any extra charges.I will really appriciate.
客户貌似不愿意付費用
dear***
Thanks for your kind reply.
I know you're a regular buyer and have rich experience ,also,we don't want to lose a good customer like you.
Samples is no problem as I told you.BUT you know charges is not the main point,it's representative the sincerity of cooperation .Moreover the charges will be refunded 100% after order placed!We do this with our biggest customer .
I think you'l be understand,right?
Hope hear from you soon.
這回覆OK嗎
踴躍發言
[ 本帖最后由 四色依米 于 2012-5-22 22:44 编辑 ]
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木有人嗎
waiting
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我觉得客人意思是说 按照你们的成本价格给他, 不要再加利润上去.
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樣品費用，沒有加什麽利潤可言。
而且費用屆時都會返還的
這，，，，
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我是新人，我觉得你这样回挺好的~~
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同是新人
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MS客户觉得你的样品价格太贵，让你给他成本价
如果样品费是公司规定的，那么你多解释解释吧
当然如果你能客户一个discount那就更好了，毕竟客户没见到样品也不了解你们的产品，万一不合胃口，对客户的金钱和时间也是浪费
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样品要贵几成才对
http://www.welguard.com http://zhuhairuijia.cn.alibaba.com http://www.welguard.cn
Recoiler WellGuard Display Merchandise Recoiler
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LZ，我只能说你的英语书写能力还挺好的，但是你”答非所问“了呀。呵呵，客户没说不给钱呢，是嫌你的样品费贵了呀。回复的话，你后面一段可以直接说样品费用都是这个价钱，没有额外利润的，而且更重要的是，这个样品费用是会返还的……good luck
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一点都不OK，没回复到点上呀！俺就踊跃发言了，供您参考。
dear*** （Dear ××××：）
Thanks for your kind reply.
I know you're a regular buyer and have rich experience , （需要调整，你的语气好像客户那样告诉你是多余的。）
also,we don't want to lose a good customer like you. （尽量用正面的语气，如we would very much like to cooperate with customers like you.)
Samples is no problem as I told you. （多余的话，样品有没有问题不是靠你说了算，要客户认同。万一样品有问题的话，你就是打自己的嘴巴了。）
BUT you know charges is not the main point, （瞧你这话说的，现在关键点就在此！）
it's representative the sincerity of cooperation. （不需要这样去提醒客户，好像客户不懂规矩似的。）
Moreover the charges will be refunded 100% after order placed! （费用是下了订单就可以退回，还是样品有问题时可退回？）We do this with our biggest customer. （不需要拿大客户去压人，也许将来这个客户成为最大了呢？）
I think you'l be understand,right? （不太自信，语法好像有问题。）
Hope hear from you soon. （期望值不够，语法好像也有问题。）
#7楼的分析很在理！客户希望拿到成本价，并没有说不付费用。而你的回复好像是客户不付样品费似的。因此，你的回复需要针对客户的意思，按你们公司的政策，进行全面调整。
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楼上分析的很的很对呢，值得学习~~
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Dear Ali,
Thank you for quick reply.
We understand and believe you are really a regular buyer!
Sample charge is required for sure for a client with whom we didn't have business before, samples will be sent by courier collect, this is our company's rule, not my idea, I'm really sorry I have to obey. Our company don't charge any sample cost for client we have already produced order before, even one order only!
I think it's fair to pay sample cost before order, and return sample cost 100% after you place order, otherwise how to do with other clients which will ask for free samples from us? We hope you understand our way and give opportunity for both of us.
Thanks for understanding in advance and hope to have chance to start with you.
B.regards
這是領導後面叫我這樣回覆過去的
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這位大俠謝謝!!
心理學分析
原來有這麼多問題
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這樣看來我覺得BOSS叫我回覆 的也不OK，
我後面說了客戶也有說要成本價的意思，
BOSS說先這樣回覆 再看情況了
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确实不OK，问题多多呀。特别是：“this is our company's rule, not my idea, I'm really sorry I have to obey. ” 这样的说法，难道你不是代表公司的吗？
既然都回了，俺也没啥好说的了。客户已同意付样品费用，为啥在这点上纠结不清呢？
加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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