加拿大外贸
This Week's Tip:The Little Things Mean EVERYthing
Greetings!
In this ever-increasingly high tech environment, with
emails, texts, instant-messages, Twitters (still not
sure exactly what that is) and people punching on
and hypnotically gazing at their cell phones every
five minutes, I suggest that the higher TOUCH
approach will have even greater impact.
I'm talking about the little things.
Like personal, handwritten notes.
A phone call to thank someone for their business--
which I received yesterday from my local Kinko's
at 140th & Center in Omaha, where I spend a
fair amount of money.
Yes, the little things mean a lot. Especially in
today's environment. Allow me to share a touching
example.
Do you know who your newspaper carrier is?
My carrier is pretty important to me. I have two
papers per day delivered to my Omaha home.
I get the Wall Street Journal in the morning, and
Omaha is one of the few cities still with both a
morning and evening weekday paper, so I get
the main edition in the evening. Because we
are gone a week at a time or more per month,
I have my papers held so I can catch up upon
returning.
So, for the past several years I would call Amy,
my morning carrier, at least every few weeks or
so to stop and hold the papers when I would be
gone. She is always a delight to talk to, and
without fail I always could count on a big bag of
papers on my doorstep upon my return.
I have no idea who my evening and weekend
carrier is, I just know Amy cheerfully and reliably
always handled this for me. Not even sure if that
was part of her job, but she took ownership of it
and acted like it was.
Included with my bag of papers last week was
this poem from Amy photocopied on bright neon
green paper:
Nearly six years ago I stared my paper route,
It's been an experience--that is no doubt!
I have amazing customers, six hundred eight or so,
But I'm sorry to say, it's time that I go.
I am grateful to each of you, this is true,
Thanks for subscribing and generous tipping, too!
I appreciate the gifts, cards, notes, and phone calls,
You are wonderful people and I will miss you all!
It has been such a pleasure to take care of you,
It's important you know I love what I do!
The phone calls we had were sure great to get,
How I wish we all could've personally met!
I have so many memories, some you just wouldn't believe,
Like the deer on 163rd Ave. running next to me,
The thieves in your cars and garages I caught,
And every trash day when I was such a great shot!
Climbing up a tree through my car window,
And crawling under cars to fix my bad throws.
Hitting the wall that morning when I slid on black ice,
And totalling Hubby's car, which wasn't too nice. (Ooopps!)
Double-bag or tie, which one shall I do?
I will be very happy when those days are through.
I won't miss the wind, the rain, snow or the ice,
Those quiet moonlit morning were certainly nice.
I'm very sad to go, but it's sleep that I need,
My hubby, children and I will be happier indeed!
I will miss you all, more than I can say,
but November 21st will be my last day.
I'm not quite sure who your next carrier will be,
I've requested a good one who cares just like me.
Customer Service can help you 'til you get the new name,
but your weekend carrier will still be the same.
Thank you for allowing me to be part of your lives.
I hope I've touched yours as much as you've touched mine.
Amy
Now, even though we have spoken many times, I have
never yet met Amy personally that I can recall. I have
seen her arm toss a few papers out a car window in
the dark of morning. But here is the handwritten note
I had on the bottom of my poem.
"Art, I gave these out last Weds. You're the one I'll
miss the most. :-) "
Wow, first the thought that a newspaper carrier
cares enough to put in the effort and creativity to
write and produce a note like that...that is
remarkable!
And then for me to get that special handwritten
note on top of it? Well, you can imagine how I feel.
To put it in perspective, I had 500 people at a
workshop a couple of weeks ago stand up and
clap and whoop after I finished. I'm used to that,
and it happens regularly in my business. I love it,
will never take it for granted, and will never tire
of it. This was better.
In looking at this, what did I do to deserve this
treatment? I can't think of anything other than
being nice, courteous, and complimentary on
our many phone calls, and perhaps a modest
tip during the holidays. Which I guess shows
that the little things mean a lot both ways as well.
So, how can YOU make a personal impact in
the lives of others, especially your customers?
Think low tech, high touch. The little things do
mean EVERYTHING.
Quote of the Week
"Never neglect the little things. Never skimp on that
extra effort, that additional few minutes, that soft
word of praise or thanks, that delivery of the very
best that you can do. It does not matter what others
think, it is of prime importance, however, what you
think about you. You can never do your best, which
should always be your trademark, if you are cutting
corners and shirking responsibilities. You are special.
Act it. Never neglect the little things."
Og Mandino
Go and have your best week ever!
Art
评论
简要说明：《每周翻译论坛：提高英语表达水平，增强外贸销售能力》
这是一种学习方式，即大家以翻译的方式、跟贴的形式来翻译美国电话推销培训大师ART先生的每周短文，从而在学习美式英语的同时，学习如何推销自己和公司的产品。我以为这是一举两得的好方法。由于我对ART的熟悉，所以，由我担任指导老师。开篇说明的序言原本在我的博客里，但是现在主人却将所有博客都关闭了，所以我的文章也找不到了。有留存的网友，烦请送我一份。谢谢。
过去的2007年共有50期内容，请参看2008年的贺年帖子，里面有所有50篇短文的连接地址：
http://bbs.shanghai.com/thread-913751-1-1.html
2008年帖子如下：
第一期，08-01-11：你想成为富翁吗？ （批改参考见23、24楼）
http://bbs.shanghai.com/thread-931859-1-3.html
第二期，08-01-23：每天你都在应试找工作 （批改参考见6、7楼）
http://bbs.shanghai.com/thread-950375-1-1.html
第三期，08-01-25：2008年开门红：轻松销售 （批改参考见12楼）
http://bbs.shanghai.com/thread-955166-1-1.html
第四期：08-02-01：客户喜爱你，他们就会给你金钱 （批改参考见10、11楼）
http://bbs.shanghai.com/thread-964302-1-1.html
第五期：08-02-07：名人也曾经失败过 （批改参考见10楼）
http://bbs.shanghai.com/thread-967286-1-1.html
第六期：08-02-16：不要把利润白白送走 （批改参考见5楼）
http://bbs.shanghai.com/thread-971895-1-1.html
第七期：08-02-21：真诚地说：你好吗？ （批改参考见8楼）
http://bbs.shanghai.com/thread-980549-1-1.html
第八期：08-02-29：你以为你已经有确定的潜在客户了吗？ （批改参考见5楼）
http://bbs.shanghai.com/thread-994599-1-1.html
第九期：08-03-07：怎么说才能拉近对方？（批改参考见4楼）
http://bbs.shanghai.com/thread-1006298-1-1.html
第十期：08-03-14：了解了关于客户的这一点，他们就会对你刮目相看 （批改参考见9、10楼）
http://bbs.shanghai.com/thread-1020246-1-1.html
第十一期：08-03-24：没有这个，你的成功机会将是零 （批改参考见7楼）
http://bbs.shanghai.com/thread-1035659-1-1.html
第十二期：08-03-30：空想愿望不如这个简单技巧来得有效 （批改参考见10楼）
http://bbs.shanghai.com/thread-1049631-1-1.html
第十三期：08-04-07：超级推销明星的惊人技巧 （批改参考见6、7楼）
http://bbs.shanghai.com/thread-1063050-1-1.html
第十四期：08-04-13：比达成交易更重要的是。。。。。。 （批改参考见7楼）
http://bbs.shanghai.com/thread-1075447-1-1.html
第十五期：08-04-19：避免愚蠢电话推销员所犯的错误 （批改参考见10楼）
http://bbs.shanghai.com/thread-1088016-1-1.html
第十六期：08-04-26：我想你。。。 （批改参考见5楼）
http://bbs.shanghai.com/thread-1101061-1-1.html
第十七期：08-05-05：别人恰好喜欢你这样来展示成功 （批改参考见5、6楼）
http://bbs.shanghai.com/thread-1112703-1-1.html
第十八期：08-05-10：阿特的简要销售观察（批改参考见5、6楼）
http://bbs.shanghai.com/thread-1125250-1-1.html
第十九期：08-05-19：从政治报道中学习 （批改参考见6、7楼）
http://bbs.shanghai.com/thread-1139361-1-1.html
第二十期：08-05-26：如何真正确定你获得了订单？ （批改参考见7楼）
http://bbs.shanghai.com/thread-1153755-1-1.html
第二十一期：08-05-31：如何消除电话恐惧（批改参考见5、6楼）
http://bbs.shanghai.com/thread-1165766-1-1.html
第二十二期：08-06-08：（批改参考见楼）
http://bbs.shanghai.com/thread-1181072-1-1.html
第二十三期：08-06-15：（批改参考见楼）
http://bbs.shanghai.com/thread-1194651-1-1.html
第二十四期：08-06-21：（批改参考见楼）
http://bbs.shanghai.com/thread-1207678-1-1.html
第二十五期：08-07-01：我们失去了一位传奇人物和好朋友 （批改参考见3楼）
http://bbs.shanghai.com/thread-1227864-1-1.html
第二十六期：08-07-14：你在针对高层推销吗？ （批改参考见4楼）
http://bbs.shanghai.com/thread-1254547-1-1.html
第二十七期：08-07-25：你要像海滩老墨小贩那样与众不同 （批改参考见14楼）
http://bbs.shanghai.com/thread-1278077-1-1.html
第二十八期：08-08-08：避免愚蠢的提问 （批改参考见5、6楼）
http://bbs.shanghai.com/thread-1308922-1-1.html
第二十九期：05-08-14：全价销售，避免利润溜走！ （批改参考见6楼）
http://bbs.shanghai.com/thread-1321585-1-1.html
第三十期：05-08-21：迈克尔菲尔普斯和你 （批改参考见5楼）
http://bbs.shanghai.com/thread-1335984-1-1.html
第三十一期：08-08-29：如何确保当他们购买时，是从你这里买（批改参考见18楼）
http://bbs.shanghai.com/thread-1355527-1-2.html
第三十二期：08-09-09：像这位电视剧侦探一样提问（批改参考见9楼）
http://bbs.shanghai.com/thread-1376937-1-1.html
第三十三期：08-09-12：语音信箱三步策略，让你的电话得到回复（批改参考见12楼）
http://bbs.shanghai.com/thread-1385539-1-1.html
第三十四期：08-09-19：如何对“问题引发”词语做出反应和倾听（批改参考见5楼）
http://bbs.shanghai.com/thread-1397279-1-1.html
第三十五期：08-09-27：怎样使你的竞争者说：你是更好的选择（批改参考见14楼）
http://bbs.shanghai.com/thread-1413363-1-1.html
第三十六期：08-10-05：你需要一次态度救援行动吗？（批改参考见11楼）
http://bbs.shanghai.com/thread-1420418-1-1.html
第三十七期：08-10-12：你应该使用这个提问吗：“要怎样做（你才能）。。。？”（批改参考见7楼）
http://bbs.shanghai.com/thread-1434390-1-1.html
第三十八期：08-10-17：如何回应“我不感兴趣”？（批改参考见10楼）
http://bbs.shanghai.com/thread-1444555-1-1.html
第三十九期：08-10-26：来一些”…如何?”的问题怎样?（批改参考见8楼）
http://bbs.shanghai.com/thread-1460580-1-1.html
第四十期：08-11-02：如果你这么说，他们不会在乎 （批改参考见10楼）
http://bbs.shanghai.com/thread-1474721-1-1.html
第四十一期：08-11-07：能大幅提高你缔约比例的几个词（批改参考见7楼）
http://bbs.shanghai.com/thread-1486779-1-1.html
本期技巧篇为你提醒从小事注意对方的重要性。
最新消息：
国内首部外贸开发信写作的专著《小小开发信 订单滚滚来》，上市第二周后。目前在国内最大网络书店当当网上，获得社科新书畅销榜排行第5位！
在时代网上，荣登第六名。
感谢领导、版主与网友们的大力支持。
有关外贸开发信写作的案例研讨，请移步此贴：
http://bbs.shanghai.com/thread-1400470-1-2.html
评论
This Week's Tip:
The Little Things Mean EVERYthing
本周提示:
小细节意味着很多
Greetings!
大家好!
In this ever-increasingly high tech environment, with
emails, texts, instant-messages, Twitters (still not
sure exactly what that is) and people punching on
and hypnotically gazing at their cell phones every
five minutes, I suggest that the higher TOUCH
approach will have even greater impact.
在这个日新月异的高科技的环境里,每个人都在使用邮件,文本,短信, Twitters(至今也不明白这到底是个什么东西).人们都被迫的像着了魔似的每过五分钟就看一次他们的电话.我认为,有其它的更容易感动人的方法会有更大的影响力.
I'm talking about the little things.
我现在要讲的就是这些小事情.
Like personal, handwritten notes.
就像是个人的手写笔记.
A phone call to thank someone for their business--
which I received yesterday from my local Kinko's
at 140th & Center in Omaha, where I spend a
fair amount of money.
打一个电话去感谢那些人所做的事情—我昨天就接到一个我所在地Kinko's at 140th & Center in Omaha的一个电话,在那里,我花了相当大数的一笔钱.
Yes, the little things mean a lot. Especially in
today's environment. Allow me to share a touching
example.
是的,小细节意味着很多东西.特别是在现如今这个环境下.请允许我分享一个感人的例子.
Do you know who your newspaper carrier is?
你知道是谁帮你派送报纸的吗?
My carrier is pretty important to me. I have two
papers per day delivered to my Omaha home.
I get the Wall Street Journal in the morning, and
Omaha is one of the few cities still with both a
morning and evening weekday paper, so I get
the main edition in the evening. Because we
are gone a week at a time or more per month,
I have my papers held so I can catch up upon
returning.
给我派送报纸的人对我来说很重要.每天会有两份报纸送到期我Omaha的家里.早上,我可以拿到华尔街日报,Omaha是少有的几个城市中仍然在工作日期间有早报和晚报的,所以,我一般是晚上拿到那些主要版块.因为每月中我至少要离开一次或更多次,我会把我的报纸保留着,所以当我回来时,我仍能赶的上(时事).
So, for the past several years I would call Amy,
my morning carrier, at least every few weeks or
so to stop and hold the papers when I would be
gone. She is always a delight to talk to, and
without fail I always could count on a big bag of
papers on my doorstep upon my return.
因此,在过去的几年中,至少每两个星期左右,当我不在的时候,我都会给Amy,我早报的派送者,打一次电话,让她停止给我派送并把报纸保留好.跟她通话总是让人感到愉快,而且每一次,当我回来的时候,我总能看到我的门口有一袋子的报纸.
I have no idea who my evening and weekend
carrier is, I just know Amy cheerfully and reliably
always handled this for me. Not even sure if that
was part of her job, but she took ownership of it
and acted like it was.
我不知道谁是我的晚报及周末报纸的派送者,我只知道,Amy是另人愉快的并且值得信任,她总是把我的事情处理的很好.我甚至不知道这是不是她工作的一部分,不过她把这个当做她的份内事并且如此做了.
Included with my bag of papers last week was
this poem from Amy photocopied on bright neon
green paper:
在我上星期的报纸袋子里还有一首来自Amy的诗,她是复印在一张绿色的高亮尼龙纸上的:
Nearly six years ago I stared my paper route,
It's been an experience--that is no doubt!
I have amazing customers, six hundred eight or so,
But I'm sorry to say, it's time that I go.
将近六年前我开始了派送报纸的工作,毫无疑问的这是我的人生经历.我有着数量惊人的客户,六百八十人左右.但我很遗憾的说,是到我该走的时候了.
I am grateful to each of you, this is true,
Thanks for subscribing and generous tipping, too!
I appreciate the gifts, cards, notes, and phone calls,
You are wonderful people and I will miss you all!
我很感激你们每一个人,真的.谢谢你们的定阅以及非常慷慨的小费!我很感谢那些礼物,卡片,纸条和电话.你们都是很棒的人,我会想念你们大家的!
It has been such a pleasure to take care of you,
It's important you know I love what I do!
The phone calls we had were sure great to get,
How I wish we all could've personally met!
我很高兴能够照顾你们,重要的是你们知道我喜欢我所做的!我们都很开心我们之间的通话,我是多么希望我们可以亲自见面啊!
I have so many memories, some you just wouldn't believe,
Like the deer on 163rd Ave. running next to me,
The thieves in your cars and garages I caught,
And every trash day when I was such a great shot!
我拥有如此多的记忆,有一些你们可能都不相信,就如同在第163大道,鹿奔跑在我的边上,就如同我在你们的车子或停车间捉到了小偷,以及平淡的每一天中,我都会准时的出现!
Climbing up a tree through my car window,
And crawling under cars to fix my bad throws.
Hitting the wall that morning when I slid on black ice,
And totalling Hubby's car, which wasn't too nice. (Ooopps!)
有时候,我投得不够准或者投得很偏的时候,我会通过我的车窗爬上树去,或者是要趴在车下.有一天,我在冰上滑倒了,撞到了墙上,都要怪我丈夫的车,那量车不怎么好.(哈哈!)
Double-bag or tie, which one shall I do?
I will be very happy when those days are through.
I won't miss the wind, the rain, snow or the ice,
Those quiet moonlit morning were certainly nice.
双袋或领带,我该选哪一样?我会很开心的,当经历了所有的这些天. 我不会错过风,雨,雪和冰,那些安静的还有月光的早晨也是很不错的.
I'm very sad to go, but it's sleep that I need,
My hubby, children and I will be happier indeed!
I will miss you all, more than I can say,
but November 21st will be my last day.
我很不开心我要离开了,但我必须这么做.我丈夫,我的孩子们和我都会很幸福的!我会很想念大家的,那种想念是我的言语无法表达的.11月21号会是我(为大家送报纸)的最后一天.
I'm not quite sure who your next carrier will be,
I've requested a good one who cares just like me.
Customer Service can help you 'til you get the new name,
but your weekend carrier will still be the same.
我不是很确定谁将会是你们的下一个派送者,但我已经要求要一个和我一样细心的人.客服部会帮助大家直到找到下一个为止.对了,你们的周末派送者仍是同一个人.
Thank you for allowing me to be part of your lives.
I hope I've touched yours as much as you've touched mine.
谢谢你们允许我成为你们生活的一部分.我希望我有感动到你们就如同你们已经感动到我一样.
Amy
Now, even though we have spoken many times, I have
never yet met Amy personally that I can recall. I have
seen her arm toss a few papers out a car window in
the dark of morning. But here is the handwritten note
I had on the bottom of my poem.
现在,即使我们已经通过很多次电话了,但我不记得我有亲自见跟她见过.我有见过在天还没亮的早晨,她从她的车窗外投掷报纸.不过,在我拿到的这首诗的背面,还有一些手写的字.
"Art, I gave these out last Weds. You're the one I'll
miss the most. :-) "
“Art,我发出这些是在上个星期三.你是那个会让我最想念的人.”
Wow, first the thought that a newspaper carrier
cares enough to put in the effort and creativity to
write and produce a note like that...that is
remarkable!
哇,首先的想法是一个报纸派送员会有精力及创造力来写出这样的一个纸条…真的很不可思议!
And then for me to get that special handwritten
note on top of it? Well, you can imagine how I feel.
然后,对于我来说,我还能在纸条的最上面得到手写的文字?你可以想象,我当时的感受.
To put it in perspective, I had 500 people at a
workshop a couple of weeks ago stand up and
clap and whoop after I finished. I'm used to that,
and it happens regularly in my business. I love it,
will never take it for granted, and will never tire
of it. This was better.
放入一个视角来看,几星期以前,在一个500人的研讨班上,当我讲完以后,所有的人都站起来,鼓掌以及叫好.我已经习惯了这些,在我的工作中,这些总是会规律性的出现.我喜欢这样,并认为这是理所当然的,而且从来都不会感到厌倦.这感觉更好.
In looking at this, what did I do to deserve this
treatment? I can't think of anything other than
being nice, courteous, and complimentary on
our many phone calls, and perhaps a modest
tip during the holidays. Which I guess shows
that the little things mean a lot both ways as well.
再看看这个,我做了些什么事情值得她如此的对待?除了在我们通话时对人不错,有礼貌,会问候一下,或者还有在节假日时会给一些适度的小费,我想不出我还做了什么事. 我想这也许就对双方来说,就是小细节意对彼此味着很多东西.
So, how can YOU make a personal impact in
the lives of others, especially your customers?
因些,你是如何使建立的个人影响力影响其他人的生活,特别是影响到你的客户呢?
Think low tech, high touch. The little things do
mean EVERYTHING.
想一想那些低技术的,却容易感动人的.小细节确实意味着很多东西.
Quote of the Week
本周引言
"Never neglect the little things. Never skimp on that
extra effort, that additional few minutes, that soft
word of praise or thanks, that delivery of the very
best that you can do. It does not matter what others
think, it is of prime importance, however, what you
think about you. You can never do your best, which
should always be your trademark, if you are cutting
corners and shirking responsibilities. You are special.
Act it. Never neglect the little things."
Og Mandino
“从不要忽略小细节.从不要跳过那些额外的只需要几分钟的,只需要几句简单的赞扬或感谢的努力,这些都会很好的表达你.其他的人如何想你并不重要,最重要的是,你是如何想你自己的.你如果爱偷工减料，推卸责任,你永远都做不到最好,这就是你的标志. 你是独一无二的,行动起来,从不要忽略那些小事情.”
评论
This Week's Tip:
The Little Things Mean EVERYthing
一些小事情合起来就是全部
Greetings!
大家好。
In this ever-increasingly high tech environment, with
emails, texts, instant-messages, Twitters (still not
sure exactly what that is) and people punching on
and hypnotically gazing at their cell phones every
five minutes, I suggest that the higher TOUCH
approach will have even greater impact.
在这个高科技迅速发展的时代，充斥着电子邮件，文本，快速信息，twitters（暂不知为何物），还有一些人看着自己的手机，五分钟之内时而垂头顿足，时而恹恹欲睡，我认为，更高一级的接触方式会有更大的影响。
I'm talking about the little things.
谈一些小事。
Like personal, handwritten notes.
个人的，手写的片条。
A phone call to thank someone for their business--
which I received yesterday from my local Kinko's
at 140th & Center in Omaha, where I spend a
fair amount of money.
昨天我从奥巴马140楼当地的金考得到一个商业感谢电话，在那儿我消费了相当数量的钱。
Yes, the little things mean a lot. Especially in
today's environment. Allow me to share a touching
example.
不错，一些小事情合起来就意味着很多。尤其在今天的环境下。请允许我分享一个我亲身经历过的例子。
Do you know who your newspaper carrier is?
你知道谁是你的报纸递送员吗？
My carrier is pretty important to me. I have two
papers per day delivered to my Omaha home.
I get the Wall Street Journal in the morning, and
Omaha is one of the few cities still with both a
morning and evening weekday paper, so I get
the main edition in the evening. Because we
are gone a week at a time or more per month,
I have my papers held so I can catch up upon
returning.
我的递送员对我来说非常重要。每天都有两份报纸地送到我奥巴马的家里。今天我从《华尔街时报》上得知，奥巴马是少数几个既有早报又有晚报的城市之一，所以我会在晚上得到我的主要版面。因为有时候我们一个周一次不在家或者每个月有几次不在家，我的报纸都会放到那里，当我回来的时候我就会拿到了。
So, for the past several years I would call Amy,
my morning carrier, at least every few weeks or
so to stop and hold the papers when I would be
gone. She is always a delight to talk to, and
without fail I always could count on a big bag of
papers on my doorstep upon my return.
因此，在过去的几年里，当我外出的时候，我就会给我的早报递送员阿米打电话告诉他，大约多长时间让他把报纸放在那里。
I have no idea who my evening and weekend
carrier is, I just know Amy cheerfully and reliably
always handled this for me. Not even sure if that
was part of her job, but she took ownership of it
and acted like it was.
我不知道我的晚报递送员和周末递送员是谁，只知道阿米总是按时的为我做这些。我甚至都不感确信这是否是他份内的事情，但是他做了这些事情，就像做分内的事情一样。
Included with my bag of papers last week was
this poem from Amy photocopied on bright neon
green paper:
上周我的一大包文件里，有一首诗，是阿米写给我的:
Nearly six years ago I stared my paper route,
It's been an experience--that is no doubt!
I have amazing customers, six hundred eight or so,
But I'm sorry to say, it's time that I go.
差不多在六年以前，我开始了我的这份工作
一直都是我的经历，毋庸置疑。
我有大约680多个非常好的顾客
但是，现在我非常遗憾的说，我该走了。
I am grateful to each of you, this is true,
Thanks for subscribing and generous tipping, too!
I appreciate the gifts, cards, notes, and phone calls,
You are wonderful people and I will miss you all!
我感激你们每一位顾客，真的很感激你们
谢谢你们订阅报纸和慷慨的倾倒
It has been such a pleasure to take care of you,
It's important you know I love what I do!
The phone calls we had were sure great to get,
How I wish we all could've personally met!
为你们效劳是一件非常快乐的事情。
重要的是，大家都知道， 我喜欢我的工作。
我们用电话解决了事情
但是，我是多么希望能见你们一次啊。
I have so many memories, some you just wouldn't believe,
Like the deer on 163rd Ave. running next to me,
The thieves in your cars and garages I caught,
And every trash day when I was such a great shot!
我有很多很多的回忆，有很多你可能不会相信。
就像163号大道上的那位，从我旁边跑过，
我抓到的在你车里和车库里的小偷
（这一句不能理解）
Climbing up a tree through my car window,
And crawling under cars to fix my bad throws.
Hitting the wall that morning when I slid on black ice,
And totalling Hubby's car, which wasn't too nice. (Ooopps!)
从我的车窗里爬到树上，
当我在透明的冰上滑倒的时候，撞到了墙上
总的来说，我丈夫车不是那么好
Double-bag or tie, which one shall I do?
I will be very happy when those days are through.
I won't miss the wind, the rain, snow or the ice,
Those quiet moonlit morning were certainly nice.
两个盒子和领带，我会选择哪一个呢
当经历这些事情的时候，我会非常高兴
我不会想念风，不会想念雨，雪和冰。
安静的月光下的早晨是如此的美丽。
I'm very sad to go, but it's sleep that I need,
My hubby, children and I will be happier indeed!
I will miss you all, more than I can say,
but November 21st will be my last day.
我非常伤心的离开，但是我的确需要休息
我会跟家人一起过的更幸福，真的。
我会想念你们每一个人，无法用语言表达的想念。
但是11月21日将是我最后的一天。
I'm not quite sure who your next carrier will be,
I've requested a good one who cares just like me.
Customer Service can help you 'til you get the new name,
but your weekend carrier will still be the same.
我不能知道您的下一个递送员会是谁
但是，我已经要求给你们提供一个像我这样负责的人
Thank you for allowing me to be part of your lives.
I hope I've touched yours as much as you've touched mine.
谢谢你，允许我成为你生活的一部分。
希望我们彼此都会感觉到我们之间的情意。
Amy
Now, even though we have spoken many times, I have
never yet met Amy personally that I can recall. I have
seen her arm toss a few papers out a car window in
the dark of morning. But here is the handwritten note
I had on the bottom of my poem.
即使我说过好过次，我从来没有以个人名义给阿米打过电话。黎明的时候我曾经看到过他拿着一些文件。在诗的下面有一个手写的便条：
"Art, I gave these out last Weds. You're the one I'll
miss the most. :-) "
阿特，上周三我就给你了。你是我最最想念的人。
Wow, first the thought that a newspaper carrier
cares enough to put in the effort and creativity to
write and produce a note like that...that is
remarkable!
第一个念头就是，一位报纸递送员如此用心，有创造力的去写了这样一首诗。。。太不同寻常了。
And then for me to get that special handwritten
note on top of it? Well, you can imagine how I feel.
然后，对我来说，我在上面又得到了那个特殊的手写的便条。你可以去想象我的感觉。
To put it in perspective, I had 500 people at a
workshop a couple of weeks ago stand up and
clap and whoop after I finished. I'm used to that,
and it happens regularly in my business. I love it,
will never take it for granted, and will never tire
of it. This was better.
加以实践，几周前，在车间里我给500个工人讲玩这个故事后，大家都鼓掌。我已经习惯这些了，很正常的事情。我喜欢这样，不会厌倦的。这样会越来越好。
In looking at this, what did I do to deserve this
treatment? I can't think of anything other than
being nice, courteous, and complimentary on
our many phone calls, and perhaps a modest
tip during the holidays. Which I guess shows
that the little things mean a lot both ways as well.
看一下，我做点什么才有这种待遇呢？
So, how can YOU make a personal impact in
the lives of others, especially your customers?
因此，如何你能在别人的生活中做出你的影响呢，尤其是你客户的生活中？
Think low tech, high touch. The little things do
mean EVERYTHING.
想一下低技术，高的接触方式。一些小事情合起来就是全部。
Quote of the Week
"Never neglect the little things. Never skimp on that
extra effort, that additional few minutes, that soft
word of praise or thanks, that delivery of the very
best that you can do. It does not matter what others
think, it is of prime importance, however, what you
think about you. You can never do your best, which
should always be your trademark, if you are cutting
corners and shirking responsibilities. You are special.
Act it. Never neglect the little things."
不要忽视小事情，不要吝惜那些额外的努力，额外的几分钟，不要吝啬你那些能传递最好信息的感激感谢的语言。不要在乎别人怎么想。你对你自己的想法才是最重要的。如果你逃避责任的话，你就不会做到你最好的自己。你就是特殊的那一个。行动吧，不要忽视那些小事情。
Og Mandino
Go and have your best week ever!
Art
评论
You did a good job.i will follow you
评论
The Little Things Mean EVERYthing
小细节里的大世界
Greetings!
In this ever-increasingly high tech environment, with
emails, texts, instant-messages, Twitters (still not
sure exactly what that is) and people punching on
and hypnotically gazing at their cell phones every
five minutes, I suggest that the higher TOUCH
approach will have even greater impact.
在这个高新技术飞速发展的环境中，电邮，短信让人们每5分钟就要检查一次自己的手机是否有新消息。我所建议的是更高级的接触会产生更深远的影响
I'm talking about the little things.
我说的是那些小事
Like personal, handwritten notes.
像一封亲笔信
A phone call to thank someone for their business--
which I received yesterday from my local Kinko's
at 140th & Center in Omaha, where I spend a
fair amount of money.
像昨天我收到的一通从 140th & Center in Omaha的 一家当地的Kinko打来的致谢电话，原因是我在他们哪里有大笔的消费。
Yes, the little things mean a lot. Especially in
today's environment. Allow me to share a touching
example.
是的，很小的事情却包含着很大的意义，尤其是在现在这个环境当中。请允许我分享一件很感人的例子。
Do you know who your newspaper carrier is?
你知道你的送报员是谁吗？
My carrier is pretty important to me. I have two
papers per day delivered to my Omaha home.
I get the Wall Street Journal in the morning, and
Omaha is one of the few cities still with both a
morning and evening weekday paper, so I get
the main edition in the evening. Because we
are gone a week at a time or more per month,
I have my papers held so I can catch up upon
returning.
我的送报员对我是很重要的。每天会有2份报纸送到我在omaha的家中。omaha是少数几个仍然保有早饱和晚报的城市之一，我会在早上收到华尔街日报，晚上收到重要新闻.每个月我都以一周甚至更长的时间离开家，期间我会让人把保留下来以便我回来的时候可以继续看
So, for the past several years I would call Amy,
my morning carrier, at least every few weeks or
so to stop and hold the papers when I would be
gone. She is always a delight to talk to, and
without fail I always could count on a big bag of
papers on my doorstep upon my return.
所以，在过去的几年里我没几周就会打给我的早报送报员Amy，让她在我里看的时间帮我报关我的报纸。每此她都很愉快的就答应了，并且在我回来时就能看到门阶上一大带报纸。她从没拒绝过我的要求。
I have no idea who my evening and weekend
carrier is, I just know Amy cheerfully and reliably
always handled this for me. Not even sure if that
was part of her job, but she took ownership of it
and acted like it was.
我不知道我的晚报和周末报纸送报员是谁，我只知道Amy从来都高高兴兴并且认认真真的帮我做这些事。我甚至不确定这是不是在她的指责范围之内，但她一直负责着这些就好像这确实是她的责任一样。
Included with my bag of papers last week was
this poem from Amy photocopied on bright neon
green paper:
上周我的报纸袋里多了一首诗，是Amy复印在一张亮绿色**纸（便签纸那种，不知道名字）上的诗,诗中写道：
Nearly six years ago I stared my paper route,
It's been an experience--that is no doubt!
I have amazing customers, six hundred eight or so,
But I'm sorry to say, it's time that I go.
大约6年前我开始了我的送报工作，
毫无疑问的它已经成为了我的一份经历。
I am grateful to each of you, this is true,
Thanks for subscribing and generous tipping, too!
I appreciate the gifts, cards, notes, and phone calls,
You are wonderful people and I will miss you all!
我很感谢你们每一个人，发自内心的，
感谢你们的订阅和慷慨的小费，
感谢你们的礼物，卡片，便条和电话，
你们都是非常好的人，我会想念你们的。
It has been such a pleasure to take care of you,
It's important you know I love what I do!
The phone calls we had were sure great to get,
How I wish we all could've personally met!
能够为你们效劳是我的荣幸，
你们知道我喜欢我的工作是很重要的。
我很高兴接到你们打给我的电话，
我多么希望我们曾经面对过彼此。
I have so many memories, some you just wouldn't believe,
Like the deer on 163rd Ave. running next to me,
The thieves in your cars and garages I caught,
And every trash day when I was such a great shot!
你们可能不会相信我有那么多记忆深刻的事，
像清晨在163路上那只从我身边跑过的鹿，
在你们的车里和车库里抓到的小偷的经历，
和那些我精疲力尽的糟糕的日子。
Climbing up a tree through my car window,
And crawling under cars to fix my bad throws.
Hitting the wall that morning when I slid on black ice,
And totalling Hubby's car, which wasn't too nice. (Ooopps!)
从车窗里爬到树上，
钻到车底修我坏了的离合器（throw不确定）
在冰面上打滑后撞在墙上，
这都是因为我老公那辆车太不配合了。
Double-bag or tie, which one shall I do?
I will be very happy when those days are through.
I won't miss the wind, the rain, snow or the ice,
Those quiet moonlit morning were certainly nice.
背两个包或者把他们绑在一起？
度过的每一天我都无比快乐，
我从未错过那风，那雨，那雪，那冰，
在那些宁静伴随月光的黎明是多么美丽。
I'm very sad to go, but it's sleep that I need,
My hubby, children and I will be happier indeed!
I will miss you all, more than I can say,
but November 21st will be my last day.
对于离开我很难过，但我需要保证睡眠，
我和我的丈夫，孩子会生活的更幸福。
我会想念大家，我的思念将比我所表达的更深，
但最终十一月二十一日会成为我送报的最后一天。
先到这里，下班了
评论
This Week's Tip:
The Little Things Mean EVERYthing
细节决定一切
Greetings!
大家好！
In this ever-increasingly high tech environment, with emails, texts, instant-messages, Twitters (still not sure exactly what that is) and people punching on and hypnotically gazing at their cell phones every five minutes, I suggest that the higher TOUCH approach will have even greater impact.
在如今伴随着电子邮件，文本，即时消息，论坛（不是很明了确切的是什么）日益高科技的环境下，人们每五分钟就要愤怒的盯着手机，我认为更为感动的方式将有更大的影响。
I'm talking about the little things.我来谈谈一些小事情
Like personal, handwritten notes.例如私人的，手写的字条
A phone call to thank someone for their business--which I received yesterday from my local Kinko's at 140th & Center in Omaha, where I spend a fair amount of money.
我昨天接到来自奥马哈140中心的一通感谢的电话， 我曾在那里花了不少钱
Yes, the little things mean a lot. Especially in today's environment. Allow me to share a touching example.
的确，小事情意味着很多。尤其是在如今环境之下。请允许我分享一个感人的例子
Do you know who your newspaper carrier is?
你知道是谁给你送报纸吗？
My carrier is pretty important to me. I have two papers per day delivered to my Omaha home.I get the Wall Street Journal in the morning, and Omaha is one of the few cities still with both a morning and evening weekday paper, so I get the main edition in the evening. Because we are gone a week at a time or more per month, I have my papers held so I can catch up upon returning.
送纸人对我而言非常重要。我每天有两份报纸要送到在奥马哈的家。每天早晨我会拿到华尔街期刊。奥马哈是为数不多的仍然有早报晚报的城市，所以我总是在晚上拿到重要的版本。因为我们每个月要离开一个星期甚至更长时间，我总是保留着那些报纸以便回来的时候看
So, for the past several years I would call Amy, my morning carrier, at least every few weeks or so to stop and hold the papers when I would be gone. She is always a delight to talk to, and without fail I always could count on a big bag of papers on my doorstep upon my return.
因此，过去的几年里我会打电话给给我送早报的艾米让她至少暂停一个星期左右，留着那些报纸直到我回来。她总是让人乐于与其交谈，于是我总是能毫无例外地期待在回来的时候台阶上的一大堆报纸
I have no idea who my evening and weekend carrier is, I just know Amy cheerfully and reliably always handled this for me. Not even sure if that was part of her job, but she took ownership of it and acted like it was.
我不知道晚上和周末的报纸是谁送来的，我只知道艾米很乐意而且值得信赖地为我大力这件事情。我甚至不确定那是不是她的兼职，不过她倒是把这看做她的职业而且做的有模有样
Included with my bag of papers last week was this poem from Amy photocopied on bright neon green paper:
在上个星期报纸的包裹里面，艾米影印了一首诗在亮莹彩绿的纸上：
Nearly six years ago I stared my paper route,
It's been an experience--that is no doubt!
I have amazing customers, six hundred eight or so,
But I'm sorry to say, it's time that I go.
I am grateful to each of you, this is true,
Thanks for subscribing and generous tipping, too!
I appreciate the gifts, cards, notes, and phone calls,
You are wonderful people and I will miss you all!
It has been such a pleasure to take care of you,
It's important you know I love what I do!
The phone calls we had were sure great to get,
How I wish we all could've personally met!
I have so many memories,
some you just wouldn't believe,
Like the deer on 163rd Ave. running next to me,
The thieves in your cars and garages I caught,
And every trash day when I was such a great shot!
Climbing up a tree through my car window,
And crawling under cars to fix my bad throws.
Hitting the wall that morning when I slid on black ice,
And totalling Hubby's car,
which wasn't too nice.
(Ooopps!)Double-bag or tie,
which one shall I do?
I will be very happy when those days are through.
I won't miss the wind, the rain, snow or the ice,
Those quiet moonlit morning were certainly nice.
I'm very sad to go, but it's sleep that I need,
My hubby, children and I will be happier indeed!I will miss you all,
more than I can say,
but November 21st will be my last day.
I'm not quite sure who your next carrier will be,
I've requested a good one who cares just like me.
Customer Service can help you 'til you get the new name,
but your weekend carrier will still be the same.
Thank you for allowing me to be part of your lives.
I hope I've touched yours as much as you've touched mine.
Amy
（诗还挺押韵的 慢慢来）
Now, even though we have spoken many times, I have never yet met Amy personally that I can recall. I have seen her arm toss a few papers out a car window in the dark of morning. But here is the handwritten note I had on the bottom of my poem.
现在，尽管我们谈过很多次，可我记得我从来没有私下见过她。我曾经清早看到她腋下夹着报纸从车里出来。但是我的诗下面有这么一行手写的字条
"Art, I gave these out last Weds. You're the one I'll miss the most. :-) "
“阿特，我上星期三送了这些出去。你是我最想念的一个 : )”
Wow, first the thought that a newspaper carrier cares enough to put in the effort and creativity to write and produce a note like that...that is remarkable!
哇，第一个送报员会在乎到去努力写出了那样一张纸条……多么有纪念意义！
And then for me to get that special handwritten note on top of it? Well, you can imagine how I feel.
那么对我而言，得到那张特别的手写纸条是怎样呢？你可以想象一下我的感觉
To put it in perspective, I had 500 people at a workshop a couple of weeks ago stand up and clap and whoop after I finished. I'm used to that, and it happens regularly in my business. I love it, will never take it for granted, and will never tire of it. This was better.
为了能够正确的认识这一点，几个星期前我阻止了一个500人的研讨会，在我结束之后，他们站起来拍手。我已经习惯了，这种情形在我的工作中经常发生。我喜欢这样，绝不会认为理所当然，并会不厌其烦的。这样会更好
In looking at this, what did I do to deserve this treatment? I can't think of anything other than being nice, courteous, and complimentary on our many phone calls, and perhaps a modest tip during the holidays. Which I guess shows that the little things mean a lot both ways as well.
再看这件事情，我做过什么事情值得得到这种待遇呢？除了在电话中显示的友好，礼貌和赞美或者是假期的时候微薄的小费，我想不出其他的理由。我所猜想的证明了细节在两方面都意味着很多
So, how can YOU make a personal impact in the lives of others, especially your customers?
那么，你能对别人尤其是你的客户的生活带来怎样的影响呢？
Think low tech, high touch. The little things do mean EVERYTHING.
想想低技术高感动吧。细节意味着一切。
Quote of the Week"
Never neglect the little things. Never skimp on that extra effort, that additional few minutes, that soft word of praise or thanks, that delivery of the very best that you can do. It does not matter what others think, it is of prime importance, however, what youthink about you. You can never do your best, which should always be your trademark, if you are cutting corners and shirking responsibilities. You are special. Act it. Never neglect the little things."
本周引言
“永远不要忽视细节。不要吝啬额外的努力、多余的时间、赞美或者感谢的温和的话语和你能做到最好的演讲。别人怎么想的不重要，可是最重要的是你是怎么看待自己的。如果你走捷径、推卸责任，你就不能做到最好，这应该成为你的商标。你是独特的。行动起来吧，不要忽视细节。”
Og Mandino
Go and have your best week ever!
Art
评论
This Week's Tip:
The Little Things Mean EVERYthing
本周提示:
小细节意味着很多
小事情就是全部
Greetings!
大家好!
In this ever-increasingly high tech environment, with
emails, texts, instant-messages, Twitters (still not
sure exactly what that is) and people punching on
and hypnotically gazing at their cell phones every
five minutes, I suggest that the higher TOUCH
approach will have even greater impact.
在这个日新月异的高科技的环境里,每个人都在使用邮件,文本,短信, Twitters(至今也不明白这到底是个什么东西).人们都被迫的像着了魔似的每过五分钟就看一次他们的电话.我认为,有其它的更容易感动人的方法会有更大的影响力.
在这个日新月异的高科技环境里，有电子邮件、短信、实时通讯、鸟鸣警讯（至今也不明白这究竟是什么)等，而且人们每五分钟都要点开手机并着魔似地凝视。我所建议的高度接触方法将会有更加巨大的作用。请参见早在1985年就出版的翻译本《大趋势》中提到的“高科技/高接触”，针对的就是环球一家却可以老死不相往来的境地。1985年可能有的福友还未出生，其实1978-1989是中国的小小文艺复兴时期，思想领域比现在要独立与丰富得多。
I'm talking about the little things.
我现在要讲的就是这些小事情.
我这里所指的就是些小事情.
Like personal, handwritten notes.
就像是个人的手写笔记.
比如个人亲笔留言。
A phone call to thank someone for their business--
which I received yesterday from my local Kinko's
at 140th & Center in Omaha, where I spend a
fair amount of money.
打一个电话去感谢那些人所做的事情—我昨天就接到一个我所在地Kinko's at 140th & Center in Omaha的一个电话,在那里,我花了相当大数的一笔钱.
一个感谢对方生意的电话 — 我昨天就接到了本地奥马哈140街与中心路交叉口的青口文印连锁店的（感谢）电话，我在那里花了相当数目的金钱。
Yes, the little things mean a lot. Especially in
today's environment. Allow me to share a touching
example.
是的,小细节意味着很多东西.特别是在现如今这个环境下.请允许我分享一个感人的例子.
Do you know who your newspaper carrier is?
你知道是谁帮你派送报纸的吗?
My carrier is pretty important to me. I have two
papers per day delivered to my Omaha home.
I get the Wall Street Journal in the morning, and
Omaha is one of the few cities still with both a
morning and evening weekday paper, so I get
the main edition in the evening. Because we
are gone a week at a time or more per month,
I have my papers held so I can catch up upon
returning.
给我派送报纸的人对我来说很重要.每天会有两份报纸送到期我Omaha的家里.早上,我可以拿到华尔街日报,Omaha是少有的几个城市中仍然在工作日期间有早报和晚报的,所以,我一般是晚上拿到那些主要版块.因为每月中我至少要离开一次或更多次,我会把我的报纸保留着,所以当我回来时,我仍能赶的上(时事).
我的送报人对我相当重要。每天有两份报纸送到我奥马哈家里。早上我拿到华尔街时报，晚上我还拿到本地报纸的晚版，奥马哈是少有的几个城市中周一至周五仍然有早报版和晚报版的。因为每月我们会离开一周或更长时间，我会要求把我的报纸保留着（不投递），这样回来后我能补读。
So, for the past several years I would call Amy,
my morning carrier, at least every few weeks or
so to stop and hold the papers when I would be
gone. She is always a delight to talk to, and
without fail I always could count on a big bag of
papers on my doorstep upon my return.
因此,在过去的几年中,至少每两个星期左右,当我不在的时候,我都会给Amy,我早报的派送者,打一次电话,让她停止给我派送并把报纸保留好.跟她通话总是让人感到愉快,而且每一次,当我回来的时候,我总能看到我的门口有一袋子的报纸.
I have no idea who my evening and weekend
carrier is, I just know Amy cheerfully and reliably
always handled this for me. Not even sure if that
was part of her job, but she took ownership of it
and acted like it was.
我不知道谁是我的晚报及周末报纸的派送者,我只知道,Amy是另人愉快的并且值得信任,她总是把我的事情处理的很好.我甚至不知道这是不是她工作的一部分,不过她把这个当做她的份内事并且如此做了.
Included with my bag of papers last week was
this poem from Amy photocopied on bright neon
green paper:
在我上星期的报纸袋子里还有一首来自Amy的诗,她是复印在一张绿色的高亮尼龙纸上的:
bright neon green paper 高亮绿色纸
Nearly six years ago I stared my paper route,
It's been an experience--that is no doubt!
I have amazing customers, six hundred eight or so,
But I'm sorry to say, it's time that I go.
将近六年前我开始了派送报纸的工作,毫无疑问的这是我的人生经历.我有着数量惊人的客户,六百八十人左右.但我很遗憾的说,是到我该走的时候了.
It's been an experience 真是不凡经历！
I am grateful to each of you, this is true,
Thanks for subscribing and generous tipping, too!
I appreciate the gifts, cards, notes, and phone calls,
You are wonderful people and I will miss you all!
我很感激你们每一个人,真的.谢谢你们的订阅以及非常慷慨的小费!我很感谢那些礼物,卡片,纸条和电话.你们都是很棒的人,我会想念你们大家的!
It has been such a pleasure to take care of you,
It's important you know I love what I do!
The phone calls we had were sure great to get,
How I wish we all could've personally met!
我很高兴能够照顾你们,重要的是你们知道我喜欢我所做的!我们都很开心我们之间的通话,我是多么希望我们可以亲自见面啊!
I have so many memories, some you just wouldn't believe,
Like the deer on 163rd Ave. running next to me,
The thieves in your cars and garages I caught,
And every trash day when I was such a great shot!
我拥有如此多的记忆,有一些你们可能都不相信,就如同在第163大道,鹿奔跑在我的边上,就如同我在你们的车子或停车间捉到了小偷,以及平淡的每一天中,我都会准时的出现!
。。。以及在（每周规定的倒）垃圾日里，我的高超抛射！垃圾日前夜，家家门前会堆出垃圾桶以及不要的家具物件等，对准确远距投递报纸的抛技就是极大的考验，呵呵
Climbing up a tree through my car window,
And crawling under cars to fix my bad throws.
Hitting the wall that morning when I slid on black ice,
And totalling Hubby's car, which wasn't too nice. (Ooopps!)
有时候,我投得不够准或者投得很偏的时候,我会通过我的车窗爬上树去,或者是要趴在车下.有一天,我在冰上滑倒了,撞到了墙上,都要怪我丈夫的车,那量车不怎么好.(哈哈!)
为了重投失败的抛投（报纸），从我的车窗爬上树去，或爬进车身底下。那天清晨我在（不易看清的）车道冰上打滑并撞墙，报废了我老公的车，真是不太走运啊。（糟糕！）
Double-bag or tie, which one shall I do?
I will be very happy when those days are through.
I won't miss the wind, the rain, snow or the ice,
Those quiet moonlit morning were certainly nice.
双袋或领带,我该选哪一样?我会很开心的,当经历了所有的这些天. 我不会错过风,雨,雪和冰,那些安静的还有月光的早晨也是很不错的.
套两个袋、或用捆扎，我该怎么选？
我将很开心，这样日子马上都过完。
我将不可惜，风狂雨骤、雪大冰寒，
当然，宁静月色晨曦依旧使人欢颜。
我翻译的字数与押韵还可以吧？呵呵
I'm very sad to go, but it's sleep that I need,
My hubby, children and I will be happier indeed!
I will miss you all, more than I can say,
but November 21st will be my last day.
我很不开心我要离开了,但我必须这么做.我丈夫,我的孩子们和我都会很幸福的!我会很想念大家的,那种想念是我的言语无法表达的.11月21号会是我(为大家送报纸)的最后一天.
离开令人伤悲，但我需要好好睡眠。。。
I'm not quite sure who your next carrier will be,
I've requested a good one who cares just like me.
Customer Service can help you 'til you get the new name,
but your weekend carrier will still be the same.
我不是很确定谁将会是你们的下一个派送者,但我已经要求要一个和我一样细心的人.客服部会帮助大家直到找到下一个为止.对了,你们的周末派送者仍是同一个人.
Thank you for allowing me to be part of your lives.
I hope I've touched yours as much as you've touched mine.
谢谢你们允许我成为你们生活的一部分.我希望我有感动到你们就如同你们已经感动到我一样.
Amy
评论
Now, even though we have spoken many times, I have
never yet met Amy personally that I can recall. I have
seen her arm toss a few papers out a car window in
the dark of morning. But here is the handwritten note
I had on the bottom of my poem.
现在,即使我们已经通过很多次电话了,但我不记得我有亲自见跟她见过.我有见过在天还没亮的早晨,她从她的车窗外投掷报纸.不过,在我拿到的这首诗的背面,还有一些手写的字.
。。。在这首诗的下面。。。
"Art, I gave these out last Weds. You're the one I'll
miss the most. :-) "
“Art,我发出这些是在上个星期三.你是那个会让我最想念的人. ”
Wow, first the thought that a newspaper carrier
cares enough to put in the effort and creativity to
write and produce a note like that...that is
remarkable!
哇,首先的想法是一个报纸派送员会有精力及创造力来写出这样的一个纸条…真的很不可思议!
And then for me to get that special handwritten
note on top of it? Well, you can imagine how I feel.
然后,对于我来说,我还能在纸条的最上面得到手写的文字?你可以想象,我当时的感受.
on top of it 在此基础上
To put it in perspective, I had 500 people at a
workshop a couple of weeks ago stand up and
clap and whoop after I finished. I'm used to that,
and it happens regularly in my business. I love it,
will never take it for granted, and will never tire
of it. This was better.
放入一个视角来看,几星期以前,在一个500人的研讨班上,当我讲完以后,所有的人都站起来,鼓掌以及叫好.我已经习惯了这些,在我的工作中,这些总是会规律性的出现.我喜欢这样,并不认为这是理所当然的,而且从来都不会感到厌倦.这感觉更好.
In looking at this, what did I do to deserve this
treatment? I can't think of anything other than
being nice, courteous, and complimentary on
our many phone calls, and perhaps a modest
tip during the holidays. Which I guess shows
that the little things mean a lot both ways as well.
再看看这个,我做了些什么事情值得她如此的对待?除了在我们通话时对人不错,有礼貌,会问候一下,或者还有在节假日时会给一些适度的小费,我想不出我还做了什么事. 我想这也许就对双方来说,就是小细节意对彼此味着很多东西.
So, how can YOU make a personal impact in
the lives of others, especially your customers?
因些,你是如何使建立的个人影响力影响其他人的生活,特别是影响到你的客户呢?
因些，你会如何对他人的人生发挥你的个人影响？特别是对你的客户。
Think low tech, high touch. The little things do
mean EVERYTHING.
想一想那些低技术的,却容易感动人的.小细节确实意味着很多东西.
Quote of the Week
本周引言
"Never neglect the little things. Never skimp on that
extra effort, that additional few minutes, that soft
word of praise or thanks, that delivery of the very
best that you can do. It does not matter what others
think, it is of prime importance, however, what you
think about you. You can never do your best, which
should always be your trademark, if you are cutting
corners and shirking responsibilities. You are special.
Act it. Never neglect the little things."
Og Mandino
“从不要忽略小细节.从不要跳过那些额外的只需要几分钟的,只需要几句简单的赞扬或感谢的努力,这些都会很好的表达你.其他的人如何想你并不重要,最重要的是,你是如何想你自己的.你如果爱偷工减料，推卸责任,你永远都做不到最好,这就是你的标志. 你是独一无二的,行动起来,从不要忽略那些小事情.”
评论
我正琢磨那首诗呢 老师的翻译很押韵了呃
评论
怎么经常这样呢?
自己理解的跟原意正好是南辕北辙...
有时候,自己都觉得还蛮搞笑的
评论
good,learn learn learn>../...
加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
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