加拿大外贸
国际电话中的常用语May I speak to Mr. Brown?
Yes, this is he speaking.
Who's speaking, please?
I'm sorry, he is not in now."
Would you like to leave a message?
Mr. Brown is on another line now
Hold the line a moment, please.
May I have Ext. 5883?
I can't hear you.
Would you speak a little louder?
I'm sorry. I have the wrong number.
You are wanted on phone.
Will you ask him to call me back later?
I was cut off. Will you connect me again?
We'll call you back in a few minutes. Will you hang up and wait, please?
I want to place an overseas call to New York.
Could you tell me the time and charges after the call?
Sorry, I can't wait. Please cancel the call.
This is the Singapore operator. Would you connect me with Mr. Lee in the International Department?
This is the overseas operator in the United States. You have an overseas collect call from Mr. Smith in San Francisco. Will you accept the charges?
接到英语电话时要说的话
急用语<说明>
不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。
(1) 请稍待片刻
Just a moment, please.
(2) 请别挂断。我找一位会说英语的人来。
Hold the line, please. Ill get an English speaker.
(3) 请等一下。我找个人来听。
Hold on, please. Ill get someone to the phone.
(4) 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码？
Im sorry, I dont speak English well. Ill have an English speaker call you back later. May I have your name and telephone number?
接电话的开场白<说明
拿起话筒的时候，可先用Hello. Good morning. Good afternoon.等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗？ Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安。这里是大安商业银行。我能为您效劳吗
Good afternoon. This is Dan An Commercial Bank. What can I do for you?
3) 先锋电子。我是吴玛莉。
Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。
Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。这里是王公馆。
Hello. This is the Wang residence.
(6) 午安。我是王大明。
Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。
Wenkai Yang. Speaking.
问对方要找谁<说明>
通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
(1) 请问找哪位？
Who do you want to talk [speak] to?
(2) 您找哪位？
Who would you like to speak with?
(3) 请问受话人的尊姓大名？
The name of the person you are calling, please?
(4) 你要打给哪位?
Who are you calling?
请教对方的大名<说明> 接获老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理.
(1) 请问是哪位？
Whos calling, please?
(2) 请问您哪位？
Whos speaking, please?
(3) 请教大名好吗？
May I have your name, please?
(4) 请问大名好吗？
May I ask your name?
(5) 请教您的大名。
Your name, please.
(6) 请问您是哪位？
May I ask whos calling, please?
(7) 请问您是谁？
Who is this, please?
(8) 请问是谁？
Who is that calling?
(9) 请告诉我您是哪位？
Who should I say is calling?
(10) 您是哪一位？
Who(m) am I speaking to?
(11) 要我通报您是哪位吗？
Could I tell him whos calling?
(12) 请问您是何人？
Whos that speaking, please?
(13) 请问是哪位打来的？
Whos this calling, please?
不明了对方所言时<说明> 听不懂对方的话却硬撑下去，并非明智之举，不如坦白请对方更简单明确的说明清楚。
(1) 能说得明确一点吗
Could you put that in more specific terms?
(2) 我无法确定你的意思
Im not sure what you mean.
(3) 很抱歉。我没听懂你的话。
Im sorry. I couldnt follow you.
(4) 你讲得太快了。我跟不上。
Youre talking too fast. I cant keep up.
(5) 请你再多解释一下好吗？
Will you explain a little bit more?
(6) 你能说得简单一点吗？
Could you put that more simply?
(7) 恐怕我没听懂。能请你再说一遍吗？
Im afraid I didnt understand that. Could you say that again, please?
(8) 对不起，我没听到，请你再说一遍好吗？
Excuse me, but I didnt hear that, would you mind repeating it, please?
(9) 抱歉，我没听懂，请您拼一下好吗？
Sorry, but I didnt catch that, would you mind spelling it, please?1
各种附和、质疑、同意、否定的用语<说明> 通话当中需借助各种或表附和，或表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。0 M1 h# <1>表惊讶
(1) 真的呀？Really?
(2) 什么？ What?
(3) 别开玩笑
Youre kidding!
<2>表欣喜
(1) 好极了！ Great!
(2) 太棒了！
Fantastic!
(3) 棒极了！Terrific!
(4) 哇！Wow!
<3>表婉惜
(1) 真糟糕。 Thats too bad.
(2) 真可惜！ What a shame!,
(3) 听到这样我很难过。
Im sorry to hear that.
W0 H!
(4) 喔，原来如此.
Oh, I see.!
<5>表同意
(1) 没错。
Right.
(2) 正是。 Exactly.
(3) 是的，一点也没错。 Ill say.
(4) 你说得对极了。 You can say that again.
(5) 好的。 OK
<6>表不同意
(1) 我可不以为然。 I dont think so.
(2) 不成！No way!
(3) 不！No.
(4) 喔，得了吧！Oh, come on!
(5) 事实上不然Not really.
通话将毕时的结尾语<说明>
通话接近尾声，经常要来上几句客套话，以作为道别的前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。
(1) 谢谢你来电。 Thank you for calling.
(2) 感谢你打给我。It was kind of you to call me.
(3) 很高兴跟你谈话。 Nice talking to you.
(4) 让我们尽快聚聚。 Lets get together soon.
(5) 我该挂电话了。 Id better get off the phone.
(6) 请随时再打电话给我。 Call me again any time.
(7) 有空请再打电话来。 Call again when youve got time. !
(8) 请代我问候珍妮。 My best wishes to Jane.
(9) 请一定要再来电话喔。 Please do call again.
(10) 我随时高兴接到你的电话。 Im always glad to hear from you.
(11) 想聊的时候请随时来电。 Call again anytime you feel like talking.
(12) 谢谢你回我电话，再见。 Thanks for returning my call, good-bye.
(13) 让我们保持联络，再见。 Lets keep in touch, good-bye.
(14) 那么下周二见。 See you next Tuesday, then
1. I’m calling from a public phone, so I’ll call her again.
2. I’m not at home now, so I’ll call her around three o’clock again.
3. May I use your phone?
4. Would you mind if I use your phone?
5. How do I get an outside line?
解析：*1. public phone 是公用电话， pay phone 也是(投币式)公用电话；而公用电话亭则是telephone booth.*2. 在外打公用电话就表示无法让对方回电，所以通常会再告知下次联络时间或方式。*3. 有时找不到公用电话， 必要时需向商家借用电话，或者在别人的公司借电话时可用以上几句。*4. outside line 是“电话外线”，而extension 为电话（内线）分机。
1. I’m sorry I have the wrong number.
2. Is this 02-2718-5398?
3. Sorry to have bothered you.
4. I’m sorry. I think I must have dialed the wrong number.
5. Could I check the number? Is it 2211-3344
解析：1. 区域号码是 area code2. 电话号码的念法： 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成 oh 或 zero* 22 可念成 two-two 或 double two
3、抱歉这么晚打来的说法：
1. I’m sorry to call you so late. 对不起这么晚打电话来
2. I hope I didn’t catch you at a bad time. 抱歉这种时候找你。（含有希望没有打扰到你的意思）
3. I hope I didn’t wake you up so early. 我希望这么早没有吵到你。
4. I’m sorry to call you so early. 对不起这么早打电话来。
5. I’m sorry to bother you at this hour. 很抱歉在这时打扰你。
4、有急事时的表达方法：
1. It’s urgent. Could I have her mobile phone number? 我有急事，可不可以告诉我她的手机号码？
2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？
3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。
5、若对方不在的说法：
1. It’s nothing important. 没什么重要事。
2. It’s nothing urgent. Thank you ,good-bye. 没什么要紧事，谢谢您，再见。
3. I’ll call her again. 我会再打给她。
4. I’ll call back later. 我稍后会再打来。
5. Please ask Miss Chen to call me back. 请陈小姐给我回电话。
6. Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛？
7. Ask her to call Carol at home after seven, please. 麻烦她在七点后打电话到卡洛家。
8. Can I leave a message? 我可以留言吗？
9. Please have her return my call.请她回电话给我。
10. Could you ask him to to call me back? 可以请他给我回电话吗？
11. Please tell her Carol called. 请告诉她卡洛找她。
12. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。
13. Please tell him to phone 2233-4455. 请他给2233-4455回电话.
6、电话答录机:
1This is a recording. I’m not at home now. Please leave a message after the beep. Thank you.这是电话答录机。我现在不在家，请在"哔"的一声之后开始留言。谢谢！
电话答录机 是 telephone answering machine)
2This is Carol. Please give me a call when you are free. My number is 2244-6688.我是卡洛。有空请回电话给我。我的号码是2244-6688.
对电话答录机留话时与一般留言无异，说出以下重点即可：
1. 来电者姓名
2. 来电时间
3. 来电目的
4. 联络电话或方式
7、订购商品及询问：
未完待续
评论
写的好多，很受用。谢谢分享
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很详细啊 谢谢楼主分享
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一起学习，不客气。好的东西要一起分享的
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小渔船加油
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赞赞 挺好的学习学习
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加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
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