加拿大外贸
I started my first year in ZhuHai. Sit in a small circle area,dial hundreds calls to potential customer.I met my first customers after rounds of phones calls,then second customer.Everything is going very smooth and perfect for my first customers.I didn't expect I will make such a big mistakes when quoting price to second customer.This is my first lesson in Freight forwarder service.
I write it down and share with you to avoid such mistakes.
My second customer,Miss Wong,her company's exporting decorate painting.Their product's packing size is small and the weight is light.Due to customer could not provide detail packing list for freight quotation,I quote to customer based on normal packing.
I didn't realize the problem until shipment arrive HK warehouse. The warehouse informed us the delivery cost should be count on each carton.The delivery charge would increase to HKD3/ cartons.Our operater Jane informed warehouse stop delivery at once..We checked the packing list and learnt the packages are 1500 cartons.
I was a new bee in freight forwarding at that time and I still didn't firgue out the problem until Jane told me there're three different charging formula counting the delivery cost in HK.The first one's based in CBM,the second one's based on weights and the third one's based on cartons QTY. There're so many cartons in Miss Wong's shipment so we need to use the third formula when delivery the goods in HK,which I'm totally didn't know before.
I'm need negotiate with customer about delivery cost and express my sinsere apology to customer.I'm lucky as my operator is so persuate that she negoticate with HK warehouse on reduce the delivery cost to HKD 2/carton. I'm lucky that Miss Wong understood and accepted new delivery cost.
I didn't learn the delivery detail cost in HK and didn't double check the packing list.with our operator.These mistakes made our delivery cost is high than I expected and no profit in this shipment .
If I known the third formula charge before shipment,I will remind customer change the packing or just put two small cartons into one bigger carton,Then the delivery cost could be saved at least HKD1,700.
加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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