加拿大外贸
以下是个人整理的一些外贸往来的英文信件。信中的表达都很准确，地道。希望对大家有点帮助由于内容比较多，怕大家看得头晕，我已把信件排好序，分几个贴发。排序根据整个外贸的流程排的。从Inquiry 到最后的成交。
有人想要Word文档的请到邮箱自己[url=http://download.shanghai.com]下载[/url]：[email protected] 密码：123456。希望对大家有所帮助！如果觉得对您有帮助请回复一下，这样能让本帖常靠前，这样就能让更多人看到，让更多人受益了。谢谢！
另有各种英语商务信函（非常全面！）：http://bbs.shanghai.com/thread-2643817-1-1.html
Inquiries & replies
First inquiry
Dear Sirs,
We have obtained your name and address from kee & Co, Ltd., and we are writing to enquire whether you would be willing to establish business relations with us.
We have been importers of shoes for many years. At present, we are interested in extending our range and would appreciate your catalogues and quotations.
If your prices are competitive we would expect to place volume orders on you.
We look forward to your early reply.
Yours faithfully,
Tony Smith
Chief Buyer
Reply
Dear Mr. Smith,
Thank you for your letter of the 20th of this month. We shall be glad to enter into business relations with your company.
In compliance with request, we are sending you, under separate cover, our latest catalogue and price list covering our export range.
Payment should be made by irrevocable and confirmed letter of credit.
Should you wish to place an order, please E-mail or fax us.
Yours sincerely,
Ann
Chief Seller
Dear Sirs,
From the Commercial Counselor’s Office of the US Embassy we have learned that you wish to import cotton bed-sheets and pillowcases from China.
We are the leading exporter of textile products in China and have entered into business relationship with more than 70 countries in the world. Because of the softness and durability, our cotton bed-sheets and pillowcases are rapidly becoming popular.
Enclosed you will find the catalogue, which we hope will be of interest to you. Also enclosed for your reference is our latest price list.
Should you be interested in any of our product, please contact with us.
Useful expressions
Through the courtesy of the Paris Chamber of Commerce, we have your name as a firm who is interested in doing business with us.
Through the courtesy of Mr. White, we are given to understand that you are one of the leading importers of silk in your area.
On the recommendation of sb, we have learned with pleasure the name of your firm.
On the recommendation of the Bank of China, we have got to know that you import Chinese textile and cotton piece goods.
We learn your name and address at the International Exhibition of Machinery and Equipment in Times.
We learned from the Commercial Counselor of our Embassy in Ottawa that you deal in general merchandise.
We learned from China Daily that you are interested in electrical appliance and want to order immediately.
We are glad to have your name and address from The Journal of Commerce.
Your letter of Sept.8 has been transferred to us for attention from our head office in Beijing.
Chemical products, cotton piece goods, arts and crafts, straw and willow products, embroideries, porcelain wares, jade carvings, silk flowers, toys and gifts, fat-reducing tea, black tea, table-cloth and bath towels, imitation jewellery.
We deal inclusively in textiles.
We are a state-operated corporation, handling the export of animal by-products.
This is to introduce the Pacific Corporation as exporters of light industrial products having business relations with more than 70 countries in the world.
We write to introduce ourselves as exporters of fresh water pearls having many years’ experience in this particular line of business.
We take the opportunity to introduce our company as exporters dealing exclusively in leather goods.
We wish to inform you that we ate specialized in the export of arts and crafts.
We are pleased to inform you that we handle a wide range of electric fans.
We are willing to enter into business relations with you on the basis of equality and mutual benefit.
Your company has been introduced to us by Smith, as prospective buyers of Chinese table-cloths. As we deal in the items, we shall be pleased to enter into business with you.
As the item falls within the scope of our business, we shall be pleased to enter into direct business relations with you.
We assure you of the best quality and moderate prices of our goods.
We assure you that we shall do our best to promote the business between us.
As we approached by our clients who are in urgent need of leather shoes for men and women we should like to know if you are able to supply the special specifications.
We are interested in your range of fire extinguishers and would like you to send us details of extinguishers suitable for a small office.
Please quote us your lowest prices for personal computers
If the quality of your goods is good and the price is acceptable to us, our client will place a large order with you.
If your price can be reduced by 2%, we shall place 54000 cantons.
Upon receipt of your catalogue, we will make inquiry for the items which are of interest to us.
As we are in the market for color TV sets, we should be pleased if your would send us best quotations for Panda brand color TV sets of 19 and 21 inches.
Please inform us on what items you can supply iron nails.
When quoting, please state terms of payment and discount you would allow on purchase of not less than 500 dozen.
We take the liberty of 冒昧地to you with a hope to get your best offers for Chinese bicycles.
It is gratifying to learn from your letter that you are in a position to supply us with Bitter Apricot Kernels.
As regards machine tools, we regret to say that we are not able to supply for the time being.
Upon receipt of your specific enquiries, we will arrange everything necessary.
Quotations, Offers & Counter-offers
Reply to a General Inquiry
Dear Mr. Shen,
We are pleased to learn from your inquiry of May 13 that you like our range of silk shirts.
We are in a position to supply you from our wide selection of shirts and blouses which we make for all age groups. We can offer you the quantity discount of 2.5% you asked for orders over US$30,000. We usually accept confirmed and irrevocable L/C payable by draft at sight.
Enclosed you will find our fall catalogue and price list quoting prices FOB C2.5% Shanghai. We are sure you will find a ready sale for our products in the USA as have sold well throughout Asia and Europe.
Any orders you may place with us will have our prompt attention.
A Non-firm Offer for Milk Powder
Dear Sirs,
Thank you for your interest in A.M. milk powder. We are happy to make you a special offer, subject to our final confirmation, as follows:
The origin is Western Europe, and the quality is “Extra Grade” specifications as per the fax.
Packing: 4 layers paper bags with approx. 17/18 M/T per 20’container
Price: US $2000/M/T CIF Lumper
In case you have any further questions, Mr. Fang, please do not hesitate to contact me.
A Counter-offer for Computer Case
Dear Mr.Karl,
Re: Your offer for Computer Case
Your FOB price of US $20/set is not good enough. We must have a price of US $18/set to get the business.
We suggest that you re-examine the ESD Shield price, also study the alternative of using a wire for ESD protection or perhaps paint the underside of the frame to reduce the cost.
Please reply the above before next Monday.
Useful expressions
We thank you for your enquiry of Feb.2 and are pleased to tell you we are in good connections with the best manufacturers in the country.
We have much pleasure in enclosing a quotation sheet for our products and trust that their high quality will attract you to place a trial order.
In accordance with the request of…at the Guangzhou Fair, we have pleasure in sending you herewith the samples and price list for…
We take pleasure in making you an offer as requested by you some time ago, subject to our final confirmation.
We are glad to learn from your enquiry of February 8 that you are interested in our ladies’ blouses. As requested our catalogue and price list are enclosed together with details of our sale conditions.
We can supply most items from stock and will have no trouble in meeting your needs.
We can allow you a special discount of 2% on the prices quoted, for a quantity of 50 or more.
We would like to draw your attention to the trade and quantity discount we are offering in our publicity brochure, which may be of particular interest to you.
We regret that it is impossible to accept your counter-offer, even to meet you halfway; the price of raw material has advanced 20% and we shall shortly be issuing an advanced price list.
Although we are anxious to open up business with you, we regret that it is impossible for us to allow the reduction asked for, because we have already cut our prices to the lowest point after examining our cost calculations.
It would be great to your interest to make a trial of these goods.
May we expect a trial order from you while prices are greatly in your favor?
As there is a heavy demand at this time of the year for heaters, you will have to allow at least 6 weeks for delivery.
We do not see any advantage in your quotations, and would like to know whether you have any better value to offer.
We desire to call your attention to our special offer. You will readily understand that this offer is good only for acceptance reaching us before the end of… In view of the heavy demand for this line, we advise you to send orders as soon as possible.
Your competitors are offering considerably lower prices and unless you can reduce your quotations, we shall have to buy elsewhere.
[ 本帖最后由 laputavatar 于 2010-8-3 21:44 编辑 ]
评论
Chapter5 Order & Acknowledgement
Order
Dear Mr. Woo,
New order No.MA-123
Thank you for your yesterday’s E-mail and the fine price you made us for 686 systems.
We confirm the order as enclosed and we will have the goods delivered to Associated Cargo Express Ltd. Latest March 1st. Our freight prices are as follows:
…
We will pay the freight to you so you can put it on the invoice. Please send us a Pro Forma Invoice as soon as possible and advise which account we should remit the money to.
As usual, we hope you will make us a half price invoice which has to be sent with the goods, and send the invoice with correct amount to our Accounting Dept.
Acknowledgement
Dear Mr. Amin,
Thank you very much for your letter of April 22 and your order.
In common with other suppliers, we have raised our price since you placed an order with us last year, but you will be pleased to hear that we will supply your current order at the old price. I enclose our new catalogue and price list, which contain several exciting new products and our latest prices.
I will keep you fully informed of the progress of your order. If you would like to get in touch with me urgently, our new fax number is 5473421 or, of course, you may prefer to phone or telex me as before.
Acknowledgement
Dear Mr. Shang
I am writing to you concerning Order No.FD134, which you placed 2 weeks ago. At that time we expected to be able to complete the order well before the delivery date we promised which was 20th July, but we were told yesterday that our main supplier had a serious financial problem.
This means that we have to find another supplier who could fulfill all the outstanding contracts we have to carry out. As you will appreciate, this will take some time, but we are confident that we should be able to get our materials and deliver consignments to our customers by the middle of next month.
The units themselves have been assembled and now simply need completing. We regret this unfortunate situation over which we had no control and apologize for the inconvenience. If you wish to cancel the order, it would be quite understandable, but we stress that we will be able to complete delivery by the en of next month.
Useful Expressions
We are pleased to place the following orders with you if you can guarantee shipment from Shanghai to Singapore by October 9.
We shall place a large order with you provided the quantity of the goods and shipping period meet our requirement.
If this order is satisfactorily executed, we shall place further orders with you.
The material supplied must be absolutely waterproof, and we place our order subject to this guarantee.
We are pleased to fine that your materials appear to be of fine quality. As a trial, we are delighted to send you a small order for 2500 dozen Rubber Shoes.
We have the pleasure of sending you an order for 1,000 dozen umbrellas, at US $45 per dozen CIF New York, based on your catalogue No.51 of July1. We trust the prices mentioned therein are still in force.
We order 100 units of Italian furniture No.TS-11 at $300 per unit FOB Genoa. If this order is acceptable, please let us know by SWIFT.
We enclosed a trial order. If the quality is up to our expectation we shall send further orders in the near future. Your prompt attention to this order will be appreciated.
We are pleased to enclose an order we have received from Messrs Grayson Bros for 300 dozen pairs of “Moonlight” Rubber Shoes.
We enclosed our order, but must point out that the falling market here will heave us little or no margin of profit. We must ask you for a better price in respect of future supplies.
Your samples of Red Leaf Brand Health Tea have received favorable reaction from our clients, and we are pleased to enclose our order for 400 cartons.
Thanks for your letter of November 2 with catalogue and price list. We have selected four qualities and take pleasures in enclosing our order sheet No.26.
We are pleased to place you an order for 100,000 sets of MP3 players.
We are sorry to ask you to reduce 1,000 pcs form O/No.123 due to economic depression/wrong calculation.
We regret that we cannot at present entertain/fill any new orders for…owing to heavy orders.
Terms of Payment
Proposal for payment by L/C from the Seller
Dear Mr. Woo,
Thanks for your order #3325 and we’re pleased to say that we have adequate stocks of Type EM 127DN tapes in our warehouse, and that delivery date can be met.
Payment by irrevocable letter of credit if convenient for us, and we shall draw a 60 days bill on your bank.
We are now awaiting the arrival of your L/C on receipt of which we shall make the necessary arrangements for the shipment of your order. Any request for further assistance or information will receive our immediate attention.
Sincerely yours,
Tang Wanliang
Overseas Sales Director
Proposal for Payment by L/C from the Buyer
Dear Sirs,
We would like to place an order for 500 Irina 272 microphones at your price of US $50 each CIF Lagos, for shipment during November.
We would like to pay for this order by a 30-day L/C. This is an order involving US $25,000 and since we have only moderate cash reserves, tying up funds for 1 or 2 months would be inconvenient for us.
We much appreciate the support you have given us in the past and would be most grateful if you could extend this favor to us. If you are agreeable, please send us you contract. On receipt, we will establish the relevant L/C immediately.
Yours faithfully,
Hamzza A. Sesay
Managing director
Urging the Establishment of the L/C
Dear Mr. Amin,
We refer to your order for 500 Dozen pairs of Apple jeans and our sales confirmation No.225.
We would like to remind you that the delivery date is approaching and we have not yet received the covering letter of credit.
We would be grateful if you would expedite establishment of the L/C so that we can ship the order on time.
In order to avoid any further delay, please make sure that the L/C instructions are in precise accordance with the terms of the contract.
We look forward to receiving your response at an early date.
Sincerely yours,
Wang Ju
Amending L/C
Dear Mr. Boosh,
We regret to inform you that we can only ship above goods at the end of June if we can receive your following amendment by cable before this week;
1. Please change the price term to CIF Shanghai, China;
2. Transshipment is to be allowed;
3. Extend the latest shipping date to July 25, 2010 and the validity to August 10, 2010.
We will proceed the packing and inspection only upon receipt of your above amendment. To show our sincerity, we will pay for the amendment charge and will return you the freight cost from Shanghai to HK after shipment is made.
Please move faster on this amendment to avoid the delay in shipment. Please understand that our bank can only make the irrevocable L/C to us upon receipt of your correction.
We are really sorry for the trouble caused and appreciate your great help on the matter.
Asking to Ship Order Cash on Delivery
Dear Mr. Augustatos,
Thank you for your order No.5656 of 30 May for 500 cases of black tea.
We would like to arrange immediate shipment. Unfortunately, we do not have sufficient credit information to offer you open account terms at this time.
Would it be acceptable to ship this order cash on delivery?
If you wish to receive open account terms for your next order, please provide us with the standard financial statement and bank reference. This information will be held in strictest confidence.
We look forward to hearing from you.
Yours sincerely,
Geng Shuying
评论
Useful Expressions
We adopt payment by L/C
We refer you to Contract No.824 prescribing payment by sight L/C.
We regret that we are unable to consider your request for payment under D/A terms.
We are prepared to accept payment for your trial order on D/P basis.
Please expedite the L/C so that we may execute the order smoothly.
The shipment date is approaching. It would be advisable for you to open the L/C covering your order No. 751 as early as possible so as to enable us to effect shipment within the stipulated time limit.
Please see to it that payment is made by confirmed, irrevocable L/C in your favor, available by draft at sight, and allowing transshipment and partial shipment.
We have instructed the Bank of Toronto to open L/C for US$20,000/order No.25/1,000 casks of iron nails in your favor.
We have instructed our bankers, the Standard Chartered Bank, Hong Kong to telegraph the sum of HK$2,000 for the credit of your account at the BOC, Shanghai.
We have extended the shipment and validity dates of the L/C to October 15 and 31 respectively.
According to the stipulations in our S/C No. 210, you should send us your L/C one month preceding the date of shipment.
The buyer shall pay the total value to the seller in advance by T/T not later than May 15.
It has been our usual practice to do business with payment by D/P at sight instead of by L/C.
Your proposal for payment by time draft for Order No.1156 is acceptable to us, and we shall draw on you at 60 days’ sight after the goods have been shipped. Please honor our draft when it falls due.
In order to pave the way for your pushing the sale of our products in your market, we will accept payment by D/P at sight as a special accommodation.
Your request for payment by D/P has been taken into consideration. In view of the small amount of this transaction, we are prepared to effect shipment on this basis.
Please note that payment is to be made by confirmed, irrevocable L/C allowing partial shipments and transshipment, available by draft at sight.
Our usual mode of payment is by confirmed, irrevocable L/C, available by draft at sight for the full amount of the invoice value to be established in our favor through a bank acceptable to us.
In order to cover this order we have established an irrevocable and confirmed L/C in your favor through Barclays Bank, London for Stg. 45,000.
We have opened an irrevocable L/C No.GB418 through the Citi Bank, NY.
To cover the value of goods ordered under our P/C No…. an irrevocable L/C No. … for USD… has been established by the BOC in… on… in your favor.
In accordance with the terms of our Contract No. … for …, we prepare to open the covering L/C within this week, and shall advise you by cable as soon as it is opened. We expect your best cooperation in the execution of this order.
Just a line to inform you that we have today opened an L/C to cover our purchase of Surgical Instruments
We have opened an L/C in your favor for the amount of USD.
Application has been make to the bank for the establishment of L/C covering… M/T of Rice.
We have instructed our bank to issue a confirmed, irrevocable L/C in your favor.
As soon as I hear from you that the goods are ready for shipment, I shall ask the buyer to establish the L/C.
In compliance with you cable request of…, we have amended the relative L/C to allow shipment not later than…. We look forward to your advice of shipment in due course.
Reference is made to the prepayment of USD… called for in our Contract No…. The BOC in this city has advised us of the arrival of your banker’s Letter of Guarantee. We are remitting the money to your by mail transfer through said Bank. Kindly note.
Referring to the goods ordered under our Contract No. … in the value of USD… to be collected by D/A, we wish to advise that we have accepted your draft D/A… days after sight on presentation by the BOC, and we will make payment at this maturity.
Dear Sirs,
We very much regret to inform that up to now we have not received your reply to the letter we wrote you a month ago. We sent you a letter today in the hope that you could account for the reason of delay in payment. We have done business for many years and you have a good financial standing. We don’t understand why you have not paid the account by banker’s draft which is eight weeks overdue.
Since you are our regular customer we give you time to settle the account and we won’t expect such things will happen again.
Dear Sirs,
We received your L/C No.880128 with thanks, but we found the following mistakes:
1. the price should be FOB HK
2. transshipment should be allowed
3. the latest shipping date should be 10/3
Please amend the above soon and confirm by fax.
Packing
Stating Packing Requirements
Dear Sirs,
On May 20, we received your consignment of 40 cardboard cartons of steel screws.
We regret to inform you that 10 cartons were delivered damaged and the contents had spilled, leading to some losses.
We accept that the damage was not your fault but feel that we must modify our packing requirements to avoid future losses.
We require that future packing be in wooden boxes of 20 kilos net, each wooden box containing 40 cardboard packs of 500 grams net.
Please let us know whether you can meet these specifications and whether they will lead to an increase in your prices.
We look forward to your early confirmation.
Sincerely yours,
评论
Stating Packing Requirements
Dear Sirs,
On May 20, we received your consignment of 40 cardboard cartons of steel screws.
We regret to inform you that 10 cartons were delivered damaged and the contents had spilled, leading to some losses.
We accept that the damage was not your fault but feel that we must modify our packing requirements to avoid future losses.
We require that future packing be in wooden boxes of 20 kilos net, each wooden box containing 40 cardboard packs of 500 grams net.
Please let us know whether you can meet these specifications and whether they will lead to an increase in your prices.
We look forward to your early confirmation.
Sincerely yours,
Stating Marking Requirements
Dear Sirs,
We enclose the countersigned copy of contract No.250 0f 3 October 2000 for 360 bales of printed cottons.
The letter of credit is on its way to you.
Please mark the bales with our initials, with the destination and contract number as follows:
KT
LONDON
250
This will apply to all shipments unless otherwise instructed.
Please advise us by fax as soon as shipment is effected.
Yours faithfully,
Hamzza A. Sesay
Buyer’s Response to Packing
Dear Mike,
Re: Packing for Ready-Made Blouse
We have approached our clients about packing after receiving your letter of July 10. after our repeated explanation they accept your packing the blouse in cartons if you guarantee that you will pay compensation in all cases wherein they cannot indemnify from the insurance company for the reason that the cartons used are not seaworthy.
We must remind you that should the insurance company refuse compensation, you would hold yourselves responsible for the losses our clients might sustain on account of your using such cartons.
We think you will understand our candid statement is made for our mutual benefits, as packing is a sensitive subject, which often leads to trade dispute.
We appreciate your cooperation.
Packing Proposal from the Buyer
Dear Sir or Madam:
We refer to our order for 500 dozen pairs of Apple jeans and your sales confirmation No.225.
Particular care should be taken about the packing of the goods to be delivered in the first order. It is the usual practice here that 10 shirts are packed to a carton and 10 cartons to a strong seaworthy wooden case. There will be a flow of orders if this initial order proves to be satisfactory.
We are enclosing our confirmation of purchase.
We trust this order will be the first of a series of deals between us.
Amending for Packing and Marking
Dear Sir or Madam:
Re:S/C 800918 for Packing
We have received the above S/C and find that the packing clause is not so clear. The relative clause reads as follows: “Packing-seaworthy export packing, suitable for long distance ocean transportation.”
In order to eliminate possible future trouble, we should like to make clear beforehand our packing requirements as follows:
The tea under the captioned contract should be packed in international standard tin boxes, 24 boxes to a pallet, 10 pallets to a FCL container. On the outer packing please make our initials JGT in a diamond , under which the port of destination and our order number should be stenciled. In addition, warning marks like KEEP DRY, USE NO HOOK, etc. should also be indicated.
We look forward to your reply.
Informing the Details of the Packing
Dear Mr. Autustatos,
The consignment you ordered, O/No.9613, was dispatched today, and should arrive within three weeks.
The engine parts have been wrapped in waterproof material and packed into crates. Carburetor units have been packed separately into boxes attached into crates to the inside of each crate. Lifting hooks are provided at four points. These crates are non-returnable.
The generator hove been bolted into specially made crates and surrounded by hard padding. These have lifting hooks at two points. A charge of US$120 has been made on each of these crates, which if repayable if you return them in reasonable condition.
Useful Expressions
The 0.5 liter tins of paint will be supplied in strong cardboard cartons, each containing 48 tins, with a gross weight of 50kg.
All export bicycles are wrapped in strong waterproof material at the port and packed in pairs in lightweight crates.
We will pack the material in bales of approximate 2 meters in length and 3 meters in girth. The protective canvas will be provided with ears to facilitate lifting.
We pack our shirts in plastic-lined, waterproof cartons, reinforced with metal traps.
A special crate with reinforced bottom will be needed for the transport of such a large machine, and both padding and bolting down will be essential.
We object to packing in cartons unless the flaps are glued down and the cartons secured by metal bands.
Our usual packing for dyed poplin is in bales lined with waterproof paper, each containing 500 yards in single color.
Our usual packing for tea has proven successful for a long time in many export shipment.
The great care must be given to packing as any damage in transit would result in great loss.
The careful consideration has been taken into packing. We have improved it so as to avoid damage to the goods.
Please limit the weight of any one carton to 10kg and metal-strap all cartons in stacks of 4.
Please cut vent-holes in the cases to minimize condensation.
Please note that the packing we require is 6 pcs in an inner box and 6 boxes in an export carton.
We require that future packing be in wooden boxes of 20 kilos net, each wooden box containing 40 cardboard packs of 500 grams net.
We provide both 10-and 20-foot containers. They open at both ends, thus facilitating loading and unloading.
For goods liable to be spoiled by damp or water, our containers have the advantage of being watertight and airtight.
Our packing is strong and economical/beautiful and durable/portable/easy to carry/suitable for long sea voyage/long distanceshipping/waterproof/shakeproof/shockproof/transparent and dampproof/provides consumer’s convenience/small and exquisite/suitable for display in supermarket.
This new packaging for our products appeals strongly to consumers.
This new packaging for our products facilitates marketing in supermarkets and retail outlets.
The appearance of the package contributes greatly to the sales of our products.
The packaging of this article features novel design and diversified styles.
Please see to it that the packing is strong enough to withstand rough handling.
The packing must be seaworthy.
The fragile goods should be wrapped in soft material and firmly packed in cardboard boxes.
Please take precautions that the packing can protect the goods from dampness or rain.
It is imperative that you take special precautions to prevent a recurrence of this damage.
Your way of packing takes time.
I’m afraid we’ll have to charge more for the designated packing as it calls for extra labor and expenses.
The price has already been calculated in such a way that we can’t provide special packing free of charge.
We’ll accept your requirements of packing, but the design must be in our hand at least 30 days before the time of shipment.
We’ll accept your requirements of packing with your materials, but the materials must be in our hand at least 30 days before the time of shipment.
We are ready to accept orders to be packed or packaged with your own material.
Barrel, drum, carboy, bottle, chest, sack, bundle, roll, case, bale
Cross, circle, oval, star, heart, diamond, hexagon, parallelogram, square, rectangle, downward triangle, triangle
评论
Shipment
Urging an Early Shipment
Dear Sirs,
We refer to our purchase contract No.885.
We wish to remind you that we have had no news from you about shipment of the goods.
As we mentioned in our last letter, we are in urgent need of the goods and we may be compelled to seek an alternative source of supply.
Under the circumstances, it is not possible for us to extend further our letter of credit No.562 which will expire on 21 May. Please understand how serious and urgent it is for us to resolve this matter.
We look forward to receiving your shipping advice.
Amending Shipping terms
Dear Sirs,
Re: Shipment of L/C No.2324
We are sorry for the delay in the shipment under the above L/C, as there is no vessel available this week. The soonest vessel will be early next week. So, please kindly amend/extend the latest shipping date to November 11 and the expiry date to November 30, 2005.
Also, please E-mail us your inspection standard and confirm if every piece packed in a blister is OK.
Giving Shipping Advice
Dear Mike,
We are pleased to inform you that the Teddy Bear you ordered on May 25th will be shipped ex S.S. Maria, which is scheduled to leave for Guangzhou on July 30.
We enclose our invoice and shall present shipping documents and our draft for acceptance through the Citi-Bank, Guangzhou Office, as agreed.
When the goods reach you we trust you will be completely satisfied with them.
We look forward to further orders from you.
Dispatching Shipping Documents
Dear Sirs,
Thank you for your order of 500 dozen pairs of Apple jeans. Today we shipped the goods on Board S.S. Shara which will sails fro your port tomorrow.
Enclosed please find one set of the shipping documents covering this deal, as follows:
1. one nonnegotiable copy of B/L;
2. invoice in duplicate;
3. packing list in triplicate;
4. one copy of Manufacturers’ Certificate of Quality;
5. one copy of Insurance Policy.
We trust this order will be the first of a series of deals between us.
Asking for the Transportation Method
Dear Mr. Esses,
I was pleased to receive your order for our livestock and I will be pleased to send these on to you in 5 week’s time as arranged.
It would help us to know how you would like the current order of small tropical fish to be transported. As explained in our catalogue, the fish are packed in special insulated plastic containers which should keep them in good condition for up to 30 days after leaving here. We can send them by air or by sea-as you wish, but air the cost of carriage which we will invoice to you will be increased by 50%-from $80 to $120.
As you know, you have also ordered some pythons for later in the year. These will travel much more easily in the large reinforced crates we provide. They simply go to sleep if the temperature falls, unlike the fish.
Please let us know the method of transport you prefer for both of these consignments.
Advising Partial Shipment
Dear Mr. Augustatos,
Our E-mail of today refers hereto.
We have shipped, in partial fulfillment of your order No.685, five set of NY565 milling machines per S.S. Five Star which sailed today.
We enclosed all the copy documents.
As for the remaining 6 sets, we will endeavor to advance shipment and will advice you as soon as it is effected.
We appreciate the business you have secured for us. All further inquires and orders will continue to receive our prompt and careful attention.
Useful Expressions
The shipment is with a fixed date, for example, shipment during January, shipment at/by before the end of March, shipment on/before May 15th, shipment during April/May.
An indefinite date of shipment is stipulated depending on certain conditions such as shipment within 30 days after receipt of L/C, shipment subject to shipping space available, shipment by first available steamer.
The shipment indicated with a date in the near future usually in such terms as immediate shipment, prompt shipment, and shipment as soon as possible, but without unified interpretation as to their definite time limit. It is advisable to avoid using these ambiguous terms.
We will ship by the first steamer available next month.
We are able to effect shipment within one month after your order has been confirmed.
To repack the goods would involve a delay of about 2 weeks in shipment.
The goods have long been ready for shipment, but owing to the late arrival of your L/C shipment can hardly be effected as anticipated.
We regret that we are unable to meet your need for advancing the shipment to November.
We inform you with pleasure that we have booked freight for our Order No.123 on the S.S. … ETD… Please make sure to deliver the goods in time. For delivery instructions, please contract … at…
We look forward to your prompt shipment. / The shipment shall be effected as soon as possible. / Immediate delivery would be required.
Please let us know when you could manage to ship the goods.
Shipment is to be made in May/within 3 days/in the first half of March.
It has to be stressed that shipment must be made within the prescribed time limit, as a further extension will not be considered by our end-user.
It is fixed that shipment to be made before the end of this month and, if possible, we should appreciate your arranging to ship the goods at an earlier date.
Your order No…. will be shipped by S.S. Manchester.
We are pleased to inform you that we have booked shipping space for our Order No. … of Chemical Fertilizers on S.S. Daching, ETA … . For delivery instruction please contact …
As per your requested we have shipped all your orders by…
We have pleasure in advising that we have completed the above shipment according to the stipulations set forth in L/C No. …
All your orders booked up to date have been executed.
The furs ordered have been dispatched by…
We are unable to effect shipment according to the price and other terms originally agreed upon owing to the delay of your L/C, therefore the responsibility for any loss arising subsequently will wholly rest with you.
We wish to draw your attention to the fact that the goods have been ready for shipment for a long time and the covering L/C, due to arrive here before March 13, has not been received up to now. Please let us know the reason for the delay.
As there is no direct sailing from Shanghai to your port during April, it is imperative for you to delete the clause “by direct steamer” and insert the wording “partial shipment and transshipment are allowed’
As the cargo is to be transshipped at HK, we shall require through B/L.
Your instructions as to marking have been accurately carried out and the goods packed with all the care of our experienced staff.
In view of the fragile nature of the goods, we require them to be forwarded by air, and we would therefore be glad to know the lowest rates.
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Insurance
Asking the Buyer to Cover Insurance
Dear Sirs,
We refer to our purchase order No.885 for 1,000 sets of TCL Color Television.
We have booked shipping space for the consignment on S.S. Ocean Trader which sails for your port on or about June 1.
We would be grateful if you would please arrange insurance cover for the consignment at your end.
Please telex your confirmation as soon as possible.
Asking the Seller to Cover the Insurance
Dear Sirs,
Re: Our order No.321 for 30 cases of assorted canned food
We wish to refer you to our order No.321 for 30 cases of assorted canned food, from which you will see that this order is placed on a CFR basis.
In order to save time and simplify procedures, we now desire to have the shipment insured at your end, we shall be pleased if you will arrange to insure the goods on our behalf against All Risks for 110% of the full invoice value, i.e. US $3,000. May we suggest that you would follow our proposal?
We shall of course refund you the premium upon receipt of your debit note or, if you like, you may draw on us as sight for the amount required.
We sincerely hope that our request will meet with your proposal.
Response of Having Covered Insurance
Dear Sesay,
Re: Your Order No.321 for 30 cases of assorted canned food
We have received your letter requesting us to effect insurance on the captioned shipment for your account. We are pleased to inform you that we have covered the above shipment against All Risks for US $3,000 with Insurance Company of Seoul. The policy is being prepared accordingly and will be forwarded to you by the end of this week together with our debit note for the premium.
For your reference, we are making arrangements to ship the 30 cases of assorted canned food by S.S. Princess, sailing on or about the 10th of November.
Answering a Request for Excessive Insurance
Dear Mr. Wang,
Thank you for your letter of May 1 referring to your order No.911 for 5,000 sets of “Sea Gull” sewing machines.
Your request for insurance coverage up to the inland city is acceptable on condition that such extra premium is for your account.
Secondly, we cannot grant you insurance coverage for 125% of the invoice value, because the contract stipulates that insurance is to be covered for 110% of the invoice value.
We trust that you will find this arrangement acceptable.
Stating Type of Insurance Coverage
Dear Sirs,
We refer to your order No.339 for 200 CL500 VCRs.
We shall be shipping your order ex S.S. Spring, due to leave here at the end of this week.
Unless you give contrary instructions, we will arrange an all-risk insurance policy for the shipment. In our opinion this type of cover is necessary for a cargo of this nature.
We look forward to your early reply.
Informing the Insurance Rate
Dear Mr. Augustatos,
Thank you for your fax of 25 May. I am pleased to let you know that we can arrange an all risk open cover policy for jeans shipments to South Europe main ports.
As you propose to ship regularly, we offer you a rate of 0.0045 for a total cover of US$110,000.00. I am enclosing a block of declaration forms, and you would be required to submit one for each shipment giving full details.
I look forward to receiving your confirmation that these terms are acceptable.
Useful Expressions
Insurance on the 100 tons of wool
Insurance against all risks
Insurance for 110% of the invoice value
Insurance at a slightly higher premium
Insurance at the rate of 5%
Insurance with the People’s Insurance Company of China
We have covered insurance on the 100 metric tons of wool for 110% of the invoice value against All Risks.
In the absence of definite instructions from our clients, we generally cover insurance against WPA and War Risk; if you desire to cover FPA, please let us know in advance.
For transactions concluded on CIF basis, we usually cover the insurance against All Risks at invoice value plus 10% with the People’s Insurance Company of China as per CIC of January 1st.
We can cover all risks as required as long as they are stipulated in the ocean Marine Cargo Clause of the Lloyd Insurance Company, London.
Please see that the above mentioned goods should be covered for 150% of invoice value against All Risks. We know that according to your usual practice, you insure the goods only for 10% above invoice value; therefore the extra premium will be for our account.
We will effect insurance against the usual risks, for the value of the goods plus freight.
We will effect insurance against all risks, charging premium and freight to the consignments.
Will you please quote us a rate of the insurance against all risks of a shipment of …from…to…by S.S. …The invoice value is …
We are making regular shipments from…to…and should be glad to hear whether you would be prepared to issue an open policy.
Owing to the fact that these bags have occasionally been dropped into the water during loading and unloading, the insurers have raised the premium to …%. We are therefore of the opinion that it would be to your advantage to have W. A. cover instead of…
Owing to the risk of war, we cannot accept the insurance at the ordinary rate. At the same time, it would be to your advantage to have particular average cover.
As you will be placing regular orders with us, we suggest that we take out an open policy for approximately $1,500,000 annually. The rate for insurance would be 46 per cent, and would cover all risks except war, warehouse to warehouse, on scheduled sailings.
Please insure us on the cargo listed on the attached sheet.
As you hold the policy, we should be grateful if you would take the matter up for us with the underwriters to ensure indemnification.
I regret to report the loss of … insured with you under the above policy.
Complaints and Settlements
Complaint on Wrong Goods
Dear Sirs,
Re: Order No.BT-6098
We are writing to complain about the shipment of our order No.BT-6098 for all-cotton, men’s golf shirts of various sizes received this morning. These were ordered on September 13 from the Winter Catalogue, page 35, and confirmed by telephone and fax on May 15, 2006. However, upon unpacking the boxes, we found that they contained 350 women’s shirts, all size extra large.
Since this shipment does not conform to our order and cannot be sold through our golf shops, we cannot accept it as delivered. We do, however, have firm orders for the men’s shirts requested. Thus, we suggest that you arrange for someone to pick up the wrongly delivered shirts, reship the correct order within the next week.
Thank you for your prompt attention to this matter.
Reply to Complaint on Wrong Goods
Dear Mr. Smith,
Thank you for your letter of May 20, 2006 informing us of the wrong shipment of your order No.6098 for golf shirts. Your Complaint was immediately sent to our Customer Relations Representative for investigation.
We have confirmed through our inventory and shipping documents that a mistake was indeed made on your September 13 order. The slip-up occurred in our new, automated inventory control system, which is causing some problems during the data entry stage. Your order number was unfortunately confused with another one (BT-6998), and the error was not caught before the shirts were sent out.
We are very sorry for this mistake and the inconvenience it has caused you and we want to do everything possible to help you satisfy your customers promptly. We offer to redeliver the correct shirts under BT-6098 by DHL Express Mail upon receiving your directions. As to the non-conforming shirts, we suggest that you send them back to us, carriage forward.
You are a valued customer and we sincerely regret this mistake. We assure you that every possible action will be taken by our management to prevent a repetition of the same in future orders.
Complaint on the Products with Poor Quality
Dear Sirs,
Please be advised that the samples you sent to us are not what we want. For your better understanding, we airmailed the relevant samples showing you the exact parts which we need for replacement.
Our clients complained a lot about the poor design and workmanship of the product. Please solve the problems mentioned and provide all parts we need before August 13, or ask someone to bring them here to make the replacement and correction right away.
Reply to the Quality Complaint
Dear Lily,
After further conversations regarding the problems you have addressed in the letter of August 5, we have decided:
1. To save time, we will airmail the parts you need tomorrow.
2. Our Representative in USA will contact you tonight to make arrangement to go to the job site and correct all problems you have addressed.
We sincerely apologize for the inconvenience we have caused and hope all problems will be solved very soon.
Complaint on the Quality of the Goods
Dear Sir,
We would refer to your consignment of cotton (Order No.120-05), which arrived this morning.
On opening the cases we found that the goods are severely damaged and much inferior in quality to your previous samples.
Please advise us when we can expect to receive our order, as some of our customers have been waiting for up to six weeks.
Please also let us know what we are to do with the cotton now in our possession.
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Reject the Complaint
Dear Sir,
Thank you for your letter of 15 May referring to the consignment of cotton goods sent to you per S.S. Ocean Prince. We regret to note your complaint.
We have investigated the matter thoroughly. As far as we can ascertain, the goods were in first class condition when they left here. The bill of lading is evidence for this.
It is obvious that the damage you complain of must have taken place during transit. It follows, therefore, that we cannot be responsible for the damage.
We therefore advise you to make a claim on the shipping company, Price Line, who should be responsible.
We are grateful that you have brought the matter to our attention. If you wish, we would be happy to take issue with the shipping company on your behalf.
Useful Expressions
Claim for damage/money
Claim on the goods
Claim against the shipping company
Accept/entertain/reject/dismiss/withdraw a claim
We have received the goods of Order No.213, but find the following problems.
The quality is worse/the color and size are not correct/some items are not what we ordered/the cartons are broken/the quality is different from that shown on P/L.
Please advise your disposal soon.
We are sorry to hear from your letter of … complaining about the … of our shipment.
Please return … for checking the problems.
We regret that we have to complain about the way in which the consignment just received has been packed.
After checking the goods received we regret to have to tell you that case 20 contains only 100 plastic bowls instead of 120 entered on the packing list./You have short-shipped this consignment by 100kg.
We have had the case and contents examined by the insurance surveyor, but, as you will see from the enclosed copy of his report, he maintains that the damage was due to insecure packing and not to any unduly tough handling of the case.
We have again to claim for the non-delivery of the goods ordered by us for immediate delivery, which you stated were in stock.
We are sorry we can not accept your claim because it is not our fault. The damage should have happened during transit. Please ask for the compensation from the insurance company. Please claim to the insurance company.
With reference to your…, we are surprised to learn that the tea sets reached you in a damaged condition, as they were very carefully packed as usual before dispatch. We have had no previous occasion for claim that our goods have been damaged in transit.
Your will see that it is hardly fair to ask us to bear a serious loss not arising from any fault or negligence on our part. We want to help you in every way possible but we think you should bear the expenses in this case.
We regret that these faulty sets of equipments were sent to you, and have today sent a replacement of 12 sets. We hope you will be pleased with the new lot.
We deeply regret the annoyance caused by the delay in shipment of the goods and we are taking immediate action to ship them to you by the first available steamer.
Agency and Agreement
Importer Asking for Sole Agency
Dear Mr. Woo,
We have a well-developed sales organization in USA and are represented by a large staff in many areas of the country. From their reports, it seems that there is a good demand for your textiles and as we believe you are not directly represented in USA, and we writing to offer our service as your sole agent.
In view of the wide connections which we are fortunate enough to possess, we think you will agree that a 5% commission on net sales is quite reasonable. We are also prepared to guarantee payment of all accounts, for which we should require a commission of 2.5%.
You will naturally wish to have information about us. For this we refer you to the CITI Bank who is consented to answer your inquiries as to our financial standing and so on.
Declining a Request for Sole Agent
Dear Sirs,
We think you for your inquiry regarding the sole agency for the sale of our textile products in USA.
After serious consideration, we think that it would be premature to commit ourselves at this stage when the record of transactions shows only a moderate volume of business.
Please do not misinterpret the above remark, which in no way implies dissatisfaction. As a matter of fact, we are quite satisfied with the amount of business you have brought us. However we are of the opinion that a bigger turnover must be reached to justify establishing the agency.
In the view of the above, we think it advisable to postpone this matter until your future’s sales warrant such a step. We hope that you will agree with us on this point and continue to give us your cooperation.
Entrusting Customer with Sole Agent
Dear Sirs,
We have received your letter of February 17 and after careful consideration, have decided to entrust you with the sole agency for our textile products in USA.
The agency agreement has been drawn up for the duration of 1 year, automatically renewable on expiration for a similar period unless notice is given to the contrary; the terms and conditions are set forth in details.
Enclosed is a copy of the draft. Please go over the previsions and advise us whether they meet with your approval.
We shall do anything in our power to assist you in establishing a mutually beneficial trade.
Providing the Sales Agreement
Re: Your Order No.WW202 for Silk Blouse
We are pleased to confirm the above order from you and are sending you our Sales Agreement No.HK202 in duplicate, one copy of which is to be countersigned and returned for our file.
It is understood that a letter of credit in our favor covering the captioned merchandise will be established on or about the 15th of the month. The stipulations in the relative credit should strictly conform to the terms stated in our Sales Agreement in order to avoid the trouble of subsequent amendments.
We appreciate your cooperation and trust that the first partial shipment which is to be effected in early month will turn out to your complete satisfaction.
Returning a Countersignature
Dear Sirs,
Thank you for your sales agreement No.HK202 for silk blouse ordered by us.
We enclose the bottom copy with my countersignature.
The relevant L/C has been established with Citi-Bank, Fuji, in your favor. It will reach you in due course.
With regard to further quantities, we hope that you will be able to make us an offer. We are prepared to consider an order for more silk blouse.
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哈哈 沙发是我的 顶 一个
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我也收藏了，每次回邮件都要考虑好久， 总是担心这个词是不是不好，那个词意思是不是又不够！！
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很多恩！怕自己分享了不看！于是决定复制到word上，好好的编辑下！顺便阅读下
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呵呵，收藏了，谢谢LZ的分享哈
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全部黏贴完！好好学习去喽！
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楼主的外贸经验很丰富！我的目标
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好东西，可不可以发WORD给我啊，[email protected]
谢谢！！
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我已经复制了，谢谢啦。。。。。很好的东西
加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
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