加拿大外贸
希望大家帮我看看问题出在哪里我发了很多邮件给客户，一般情况下都是长时间没有回音，在我的来往邮件中只看到一大串的已发邮件，收到的邮件很少。而当我再次发邮件后，就会收到客户的回信说他们已经在其他地方下单了。
下面是我(Jerry)跟这个客户(Mr A)的来往邮件，请大家找找问题，互相学习和探讨谢谢！！
这个客户是从2009.9.21日开始联系的，内容如下（我发的邮件都用Jerry-01等序列号，客户用Mr A-01等序列号）：
Jerry-01收到询盘后的回信，附了一个产品目录。我几乎第一次回复客户都会附带产品目录供客户选择
Dear Mr A,
Nice talk with you online. I am Jerry.Please check the attached file, there is a list of our products, please let me know which type do you like best? Such as &&-01 OR &&-02,Then i will give you a quotation then.
By the way, do you know the load of each layer of the shelf?and what color do you want? How many Start shelf and Add shelf do you want for double and single side shelf?Thanks for telling me this, this information is important for us to give you the quotation.
Looking forward to your early reply.
PS:If you do not mind, we can talk about this on MSN:*****
Best Regards
2009-09-21 11:28:35
Mr A-01客户回复很及时，有希望
Dear Jerry,
Pls give us the best FOB China and CIF Hanoi Vietnam for the racks as in the first image.
Also for &&1 and &&2 shelves size L0.9m and 1.2m with W35cm and W45cm
Thank you and regards,
Mr A
2009-09-21 12:41:25
Mr A-02 当天客户又发了一封邮件
Dear Jerry,
We are interest in all of your products...How long does it take from your Manufacture to Hanoi, Vietnam when one order make? How about the payment?
Do you have any Distributor here in Vietnam now? Please give us the best pricing list for all products.
Thanks and regards
Mr A
Jerry-02 我认为客户对我们的产品还是有很大的兴趣的，继续跟进
Dear Mr A,
Thanks for you letter.I am so glad to know your interesting.Thank you. We usually ship the goods from Shanghai ,China to HO CHI MINH ,Vienna, it will cost about 7 days.
I enclosed one quotation of the supermarket shelf , please check it .If you have any questions, please feel free to contact me.I only give you the FOB Price first, because the freight fee by sea usually changed, i can not decide it until you will place an order.Sorry for this.
About the shelf you demand,
(&&01大概规格)
What about the upright ,layer panel,back panel,bracket.And what is about the &&-02?
If you do not sure about the detail size, please tell me the load capacity you want for each layer.We will give you the detail size suited to the load, and the quotation.Thank you.
About the &&, could you like to tell me which item（有产品目录供他选择） do you want?
Best Regards
[ 本帖最后由 jerry_06 于 2009-12-1 12:59 编辑 ]
评论
Mr A-03 客户想要没有我们公司任何信息的报价单，以前也碰到过
Dear Jerry,
Thank you for revised prices. I have to forward your quotation sheet to our customer after adding our margin. Please advise how can I adjust the prices, which tools on A.Reader ? We will have to pay for the import Tax.
Thank you and best regards,
Mr A
Jerry-03 我就给了他份可以改动的，因为第一次发给他的是PDF 格式，这次给他的是excel格式的
Dear Mr A,
Thanks for your letter. I will give you another one form list.Please check the attachment.You can change on it.
Best Regards
Jerry-04 上一封邮件隔了几天没有回，我又发了一封类似的
Dear Mr A,
Please check the attached file, i enclosed the new quotation of the supermarket shelf.If you have any questions of it, please contact me.
Best Regards
Mr A-04 呵呵，又有回复了，真是有点患得患失啊
Dear Jerry,
Thank you for your email. We've signed the contract, but after that the Buyer sent the official lettre to cancel the contract without penalty charge due to
their fund problem with whole package. The supermarket hall will be replaced by the Office for rent for Korean company at least for two years . So we will have to find other
Buyers at other places...
We will keep you informed for other chances.
Thank you and regards,
Jerry-05 上面是什么状况，我反应了好长时间 ，才回了邮件
Dear Mr A,
Hehe, Thanks for you quick reply.Glad to receive your letter. I am sorry to hear your costumer's fund problem, however, you will be OK i am sure.When you need any other supermarket equipments,please feel free to contact me.
Hope everything goes well with you.Have a nice day.
Best Regards
Jerry-06 又是将近一周没收到邮件，所以我再发：
Dear sir,
Have you found new buyer for your supermarket shelves? Good luck with you.
Excuse me, are you a trade company? Would you like to give me more information of yourself,thanks.If you need , i can send you our list to you .Hope we will be work together in the future.
Looking forward to your early reply.
Best Regards
Mr A -05 呵呵，终于回了
Dear Jerry,
How are you? Please verify the quality of your paint for supermarket racks, troley...
Just have a small shop inquiry for 8.1 double and 10 single rack 1.8m.
Thank you and regards,
Mr A
Jerry-07 虽然客户提出了大概尺寸，但是没有具体规格我们还是不好做的，所以我又给他要具体尺寸和要求
Dear Mr A,
Thanks for your letter.I am sorry for my late reply.Hehe, i have two days rest.
About your small shop inquiry,our shelves are finished by powder coated, and the trolleys usually zinc and powder coated.
Is this size you want : If so ,please tell me the color and the detail quantity you want.Hehe,thank you
附了一个报价
Looking forward to your early reply.
PS:This pirce is based on FOB Shanghai ,for one container
评论
Jerry-08 间隔五天没有回信，继续跟进
Dear Mr A,
Nice day for you.Have you received our quotation dated October 19th,2009?I wrote the price i the letter.How is this small shop deal going on with you?
Hehe, waiting for your kind reply.If you have any questions,please feel free to contact me.
Best Regards
Mr A-05 这封来信都没有称呼，是不是说明他跟我很熟了？
Yes, thank you Jerry. Do you have them available in the stock? We are still dealing with the shop Owner...
Regards,
Jerry-09 我们工厂一般没有库存 ，所以我回复如下：
Dear Mr A,
Thanks for you reply.I am not sure, may i know your detail quantity?
I only knew you want 8 double side and 10 single side ones, how many starter shelf and add shelf of each item? When i know your quantity , i will check if we have the store. May i know when do you want them?
Looking forward to your kind reply.
Best Regards
Dear Jerry,
Mr A-06 客户来了一封大体尺寸的信件
Thank you, do you have H1.8m x 0.9m , shelves 40cm - 45cm in the stock. We need 7 double (1starter+6add shelf+1end shelf) and 6 single (1stater+5 add). Do you have trolley for supermarket? Give me the unit prices with available ones.
Thank you and regards,
Jerry-10 但是上封邮件没有具体尺寸，没办法报价
Dear Mr A,
Thanks for your letter .We have checked, i am sorry, we have no this size now.But we can do it in 15days, would you pls talk it with your client? By the way, is this your standard size in your contury?
About the trolley, i enclosed one quotation in this letter, please check it.Waiting for your reply with the quantity of it.
Have a good weekend.
Best Regards
Mr A -07 哎，又转到另一个产品了 ，上一个还没解决
Dear Jerry,
Thank you for your quick reply. The trolley price is good one, can apply for the retails?
The Buyer just called me to cancel the meeting this afternoon for the family issue, I don't know if they wish to cancel the order or not. They will keep me informed
within two days...
Truly yours,
评论
Jerry-11 但是我又不知道该说，只有不自觉的让它牵着鼻子走
Dear Mr A,
Your reply is quick also, thank you. It is ok, we will waiting for your client's reply.Hehe,hope you will get good news from the buyer.
Thanks for your opinion on the trolleys, hehe, yes,we are glad to offer you for retailing,so the price is good.We have different ltrs of this type trolleys, if you need ,i can give you a quotation of them.
I am not sure about the quantity of your need of the retailing,may i know?Honestly, our MOQ is one 20ft container, about 150-200pcs.
i think you are a retailer in your place, am i right? If so ,you must have imported large quantity trolleys and shelves before.Hehe , do you have some supplier in China? Thanks for telling that.
Nice day for you.
Mr A-07 看吧，有换话题了
Dear Jerry,
Yes, thank you. We will expand when this business is getting on better in Vietnam. We can find many other Suppliers for the same production from China and other countries. Hope to have a nice business with you.
Sincerely yours,
Mr A
Jerry-12谈了好多封信我现在才发现我没有抓住核心，但是又不知道核心是什么
Dear Mr A,
Thanks for your letter.Hehe, hope to have a nice business with you too.
In the attachment,i enclosed our trolley list,please check it. May i know which style sells best in your market on your opinion? Thank you.
Do you have a break on weekend ? Nice day with you.
Best Regards
Jerry-13上封信是在10.24号发的，没有收到回复，我11.17号又发了一次，类似开发信
Dear Mr A,
Nice day for you.How are you? Gongralation on your business range spand! How is it going on? Have you got which style shelf and trolleys are the most popular in your market?
If you are not, I am glad to send you our list again , and &&-01,&&-03 and &&-05 is the most popular one in foreign market, abd the trollyes is European ones, hope your market can accept them too.
Looking forward to your kind reply.
Best Regards
11.17号的信件还是没有回复，11.30号我又发了一封 ，Have a try with us
Jerry-14
Dear sir,
How are you? Have you received the letter I send you before?
Do you still need shop equipments now? Why not have a try with us, we are factory ,we have experience engineer and skilled worker,our products have good quality and low price.Thanks for your consideration of this matter.
We can give you a price for free if you would like to offer us the general size ,It will take you little time to send us an email, but maybe you will know much better about the market price.
Looking forward to your kind reply.
Mr A-08 这时候他就回信了:') ：
Dear Jerry,
Thank you for your message. Yes, we bough last order from China via an Agent here at 85USD（我的价格比这个要低） for ***m for double....
Will keep in touch for nex time.
Thanks and regards,
以上失败的全过程，我还有还多这样的例子，有时候就想，这样的客户如果都做成了，我就好过了。
评论
估计大家也没有那么功夫看那么长的帖子
评论
我也经常碰到这样子的，哈哈，算啦，那客人还说他已经在别家买了，每个月20个柜子， 我都不生气了 气坏自己那多划不来
评论
太繁琐了，你应该前几封就问清楚客户要的具体东西，时间拖长了多问了客户会烦的
另你被客户看出来是个做生意还很嫩的女孩，类似hehe这种“单词”最好不要用
客户更放心和有经验、成熟稳重的人做生意
个人愚见
[ 本帖最后由 Yipu_lighting 于 2009-12-1 13:39 编辑 ]
评论
受教，
评论
lz的内容太长了，很晕
评论
恩，对，客户喜欢成熟稳重的专业人士，即使价格贵一些也没关系，因为交流起来比较方便
评论
是啊，我写完也觉的内容太长了，晕
不太得劲看
评论
我也感觉你也邮件太嫩了，太繁琐了。
评论
哦，可不可以麻烦大家找一封邮件来具体分析一下
评论
晕
实在是没工夫全看完
加拿大电商露天电影首发——葡中双语字幕《中央车站》 http://bbs.shanghai.com/thread-1714999-1-1.html screen.width*0.7) {this.resized=true; this.width=screen.width*0.7; this.alt='Click here to open new window\nCTRL+Mouse wheel to zoo 加拿大电商做区块链为什么都注册新加坡基金会 目前做区块链项目的客户都会通过注册基金会来作为项目的主体，为什么都在新加坡注册基金会，首先性价比高，而且新加坡市场也比较成熟，项目
·中文新闻 UberEats 员工通过他有史以来最简单的送货服务赚取了 6 美元
·中文新闻 《我是名人》明星卡勒姆·霍尔 (Callum Hole) 为澳大利亚海岸带来