加拿大外贸
事情是这样的，我2个柜的货物要出，要订舱，然后我发了邮件给我们客户的指定货代，以及我们越南那边自己的代理。但是我发错了邮件，我定的是40ft,其实我需要的是高柜。然后直到昨天装柜的时候我才知道这个事。也来不及做更改了，现在，我和客户沟通如下：The two containers has been sent out today with ETD June 14.Also, I am sorry that we have booked wrong containers. We booked 2*40ft. So, there are some goods can not load into the container. There are about 17cbm of goods not shipped out. We want to modify change the container, but the time is not allowed to change. We are so sorry for this wrong. Can we ship it next time?
Attached the correct packing list.
Waiting for your feedback.
客户的回复是：thank you for your email and information.
that's not very good news :-( , you can send it any time but i will expect you to cover shipping cost
looking forward to hear form you。or you can make around 50cbm of JW-SM-008 in black to fill 40HB and send but i need you to make them within a week since you made mistake and you will cover only 25% of shipping cost-I reckon that's fair offer considering fact that you made mistake not us 。
现在，我去找我们自己的代理，她们说是我自己发邮件定的。但是我有把箱单和发票给我们的代理啊。现在这个事，公司怪我自己定了40GP,因为40GP和40HQ费用又是一样的。接下来这17个方的货，公司是不可能承担海运费的。客户也不承担。遇到这样子的事，我该怎么操作啊？感觉脑子要爆炸。现在我们的代理，说她顶多就是没仔细核对，也不承担这个事。我该怎么办啊
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我觉得你老外方案，相对来说，你是可以接受的。 or you can make around 50cbm of JW-SM-008 in black to fill 40HB and send but i need you to make them within a week since you made mistake and you will cover only 25% of shipping cost-I reckon that's fair offer considering fact that you made mistake not us 。
就不清楚，你们一个礼拜之内，是否能完成？
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现在肯定是走第二个方案，货是可以完成的。因为他还有个订单2个柜在6.20日，所以这个是可以的。关键是要我们承担海运费25%，这个就很困难。我们公司肯定不承担，现在公司直接说我个人的原因，所以了，自己贴这25%的费用，关键是还不知道多少，最起码大几千。所以实在不知道怎么处理了。
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好奇楼主最后的解决方案。马克下。
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货没装 退仓 重新顶就是了 最多损失点订舱费
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按照正常做法，是公司和个人各自承担的。毕竟，你揽下的货，是属于公司的，不属于你个人。至于公司给你个人提成，那是一种奖励机制。现在发生这个情况了，你先咨询一下你的货代，大致了解一下费用多少？另外，老外说的，SHIPPING COST，是否包含了目的地的LOCAL CHARGES，这个要确认好的。如果仅仅承担海运费的25%，这个对你来说，是最好的结果了。
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装柜时候发现了，退掉重新定就可以了。
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当时那个情况已经不好退了。我当时想过退掉延船期，或者换柜。但是都已经来不及了。
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现在客户要我承担的是25%的海运费，450美金。我邮件如下Thank you for your reply.
Firstly, I am really very sorry for this mistake. And we will do more careful in the following orders. I sincerely hope that you can forgive me for my mistake this time.
Secondly, regarding the rest goods, can we put it directly in the next order container? We will also put the empty master cartons in the container. The rest goods we will pack it as attached picture. We just use the left space of the container to put the rest goods. Can you accept this? This is the best way I can think of. Because now, our company can not accept the expense caused by the wrong container. All the problems are due to the poor communication with agent and error mail information. Now, neither our company nor the agent will undertake this matter. It will be in charge by myself. I really want to solve this wrong. But I don't know what the 25% shipping cost is. And then I don't know if I can afford it? Hope you can consider my suggestion. Your kind understanding will be highly appreciated. I apology again......so sorry for this inconvenience to you.
Finally, I have consulted to our production department, if you place a new order, we will try our best to produce it in one week.
Waiting for your reply.
客户回复如下：thank you for your email and information.
I'm not 100% happy with solution- person that failed to order correct containers should pay for it not us as mistake was made on your side - 40HQ cost is usd1800 so 25% of it would be usd 450 - i would expect this kind of discount form another order.
as i mention in my previous email - please email me PI for remaining volume of 40HQ (less 17cbm that you didn't shipped due to container size error) and please produce it within a week or so - we will need one kind of mats only ( to make it easier for you ) :
*JW-SM-008 Cross pattern eva mat Color:black Size:60*60*1.0cm(each with two borders) '-4pcs/set-shrink wrap'-12sets/ctn-package be placed vertically
from my calculation it should be around 3000 sets (4pcs/set)
。我又做了个新订单给他，但是这450的美金，我却不知道怎么办。公司还在怪我订错柜子，2个柜子的费用，公司也损失了。
客户回复：thank you for new PI- how about usd 450 credit for missed container then? i would appreciated if you cover this cost as we are getting all goods form you in 40HQ and thats the only way we can make a profit on goods form you. Also please email me revised PI's for orders 18DH056-JA and 18DH057-JA ( less goods that were moved to order 18DH060-JA)
looking forward to hear form you
thank you。
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当时那个情况已经不好退了。我当时想过退掉延船期，或者换柜。但是都已经来不及了。
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你的客户很讲道理，是一个非常好的客户。事实上应该你的公司承担一部分，你象征性地承担一部分。但是你公司明确表示不承担费用，你只有两个选择：
1）你个人承担，留住这个客户
2）拒绝客户的要求，丢掉这个客户。
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这个客户看起来真的是挺Nice 了，你的操作失误他只要你负责25% ，USD 450 对于你们公司来说也不是很大个事吧，后期客户订单绝不止这点利润空间吧。你公司有点不太人道，谁还没的个失误的时候呢
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推掉之后重新订舱不可以么
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客户觉得有你必要向公司申请，最起码公司和你个人平摊，公司是不可能的一点风险都不承担。这样让员工也太寒心了
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是个人觉得有你必要向公司申请，最起码公司和你个人平摊，公司是不可能的一点风险都不承担。这样让员工也太寒心了动脑筋，办法很多，作为一个老外贸就是要学着处理这种事情，一个是说服客户留着下一次优惠，另外一个是把订单拖后一起运输。。。我在英国，有机会加我一起聊
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楼上的其他人说的对，你和公司是一个整体，不可能要你一个人承担，要和公司争取一下，这样的公司不能呆长久
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你可以跟领导商量。让领导多给你点单，然后损失从提成上面扣。算是自己出力，减少公司损失。同时也可以争取公司更多的客户资源。
加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards ......................................... 加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光
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