加拿大华人论坛 温哥华 VancouverHow to find out more about your daycare or nursing home

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How to find out more about your daycare or nursing home By Chad Skelton, Vancouver Sun July 25, 2011 Peter Silin is an expert on providing the best care for elders in nursing homes. Here he talks with a client, a resident at St Jude's Anglican Home.Photograph by: Jon Murray , PNGUsing The Vancouver Sun’s daycare and nursing home inspection databases, you can find out a lot of information about the nearly 3,500 licensed care facilities in Metro Vancouver and the Fraser Valley.By searching the databases — available at vancouversun.com/daycare/ and vancouversun.com/nursinghomes/ — you can discover the inspection priority level for any licensed facility in the region as of fall 2010.Inspection priority levels, which used to be called “risk ratings”, determine how often inspectors visit a facility.Daycares rated “low” only require one inspection a year. Those rated “moderate” receive two inspections and those rated “high” receive three or more.The database also allows you to see why a particular facility received a high rating by looking at its rating in six separate categories, from staff qualifications to management effectiveness.But what if you want to find out even more about a facility than what is available in the database? For that, follow these three steps.Step 1First, ask the facility for a copy of its most recent inspection report. It should indicate what, if any, health and safety violations inspectors found during their most recent visit. Health authority officials say if a facility refuses to show you their inspection report, that could be a warning sign.Step 2If the facility refuses to give you a copy of its inspection report, you can get it directly from your local health authority.If the facility you’re interested in is a nursing home or other type of residential care facility (like a group home or addiction centre) you can find some information online.Vancouver Coastal (tinyurl.com/vchnursing) and Fraser Health (tinyurl.com/fhanursing) both publish details of residential care facilities’ inspection violations online.Fraser Health also publishes details of daycare inspection violations online (tinyurl.com/fhadaycare), something Vancouver Coastal says it plans to begin doing sometime in Fall 2011.If the violation codes provided by either health authority don’t give you the information you’re looking for, you can request a copy of the facility’s most recent paper inspection report.Inspection reports are “routinely releasable” so you should be able to get a copy without having to file a Freedom of Information request.If the facility in question is in Vancouver, Richmond, the North Shore or on the Sunshine Coast, you can call the Vancouver Coastal Health Authority’s general Health Protection number at 604-675-3800 and ask for a copy. For facilities elsewhere in Metro Vancouver, you need to call one of Fraser Health’s regional licensing offices: Abbotsford (604-870-6000), Burnaby/New Westminster (604-918-7683), Chilliwack/Agassiz/Harrison (604-702-4950), Delta (604-507-5478), Mission (604-814-5515), Maple Ridge/Pitt Meadows (604-476-7000), Surrey/White Rock/Langley (604-587-7610) or Tri-Cities (604-949-7700).Step 3Aside from inspection reports, there are other types of health authority records available for each facility.When the health authority learns of a serious incident at a facility, or receives a complaint, they will often conduct a formal investigation.As well, whenever a serious incident occurs at a daycare or nursing home, the facility is supposed to report it immediately to the health authority.Both investigation reports and incident reports are only available by filing a formal Freedom of Information request to the health authority.If you know of a specific complaint or incident at a facility, you can ask for that specific report.Or you can ask for all investigation reports and incident reports involving a particular facility over a particular period of time (like the past year).If the facility is in question is in the Fraser Health region, you can email your request to [email protected] or mail it to Freedom of Information Office, Fraser Health Authority, #300-10334 152A St., Surrey, B.C., V3R 7P8.If the facility in question is in the Vancouver Coastal Health region, you can email your request to [email protected] or send it by mail to Freedom of Information Office, Vancouver Coastal Health Authority, 11th Floor, 601 West Broadway, Vancouver, BC, V5Z 4C2.If your FOI request turns up something interesting, please send a copy of what you receive to Sun reporter Chad Skelton at The Vancouver Sun, 1-200 Granville St., Vancouver, B.C. V6C 3N3 or by e-mail to [email protected].

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