加拿大外贸
11月16日空运了2桶液体货物去欧洲，25日客户告诉我液体漏了，于是马上向运输航空公司提了索赔申请。并提供了图片，货损报告。
客户调查一番，来往写了几个STATEMENT，今天全款赔偿到账了，
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STATEMENT 1
Our last time shipment -------both 2drums are damaged, due to ------airline rash and
Rough loading and unloading. Due to the destroy of the goods, our customer ------needs
Goods for producing, so we resending 2 new drums via Swiss airline cargo on 7th, Dec, 2016,
tracking number 724--------.So we claim the compensate for USD6460 for the value,not single drum.
Actually our customer helps us for handle the polluted goods, for handling the polluted goods, it
Also generated some fees.
See the below email from my customer ---------today 12th,Dec,2016:
(Good Morning
We have send to you the photos.
Also ------ in Frankfurt already know that the cargo was damaged but the same send the same to OPORTO. They put that information in the internal documents of -------. So they have that information to provide.
NOTE – we have made a complete wash to the Truck of -------, because of the content of your damage drums. The two drums they poured the liquid and soil our truck. Also we pay the destruction of the product in an external certified company.
Regards)
We declare all the above are the truth, we wish -----airline can pay our compensate soonest to keep your company fame.
SALES MANAGER:---- Dec,12,2016
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以下是航空公司回复，
MANY THANKS FOR THE PROVIDED STATMENT，
However the claimed damage was not reported at Frankfurt and the issued damage report at OPO states only 1drum
leaking.Kindly note, I have already written to our import team in OPO requesting the actutal condition of the cargo arrival.
I will revert back to u as soon as the answer is on hand.
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航空公司回复2
MANY THANKS FOR YOUR PATIENCE,I Have now the confirmation from OPO that both drums were affacted.--.your customer is speaking about additional cost for the destructior and washing for the truck.
Would u like to request him if he can send u invoice for these costs?maybe we will be able to consider these cost as well.
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STATMENET 2
WE -------------------- now only wish to get the goods value,
The destination customer -----helped us to handle the polluted goods, they did not
Ask us for money, I think it is their help for us. At least, we cooperated to them for several
Years. So please arrange the goods value USD6460 soonest, we need the money for circulating
Our business. Our bank detail is as follows.
Beneficiary Bank:
SWIFT:
Beneficiary name:
Address:
Account:
Value:USD6460
Everyone knows -----------airline is big company, no one wants to see goods damage, since now it happened. We only wish your company can make the compensate quickly, in the future, our goods still will transfer Via-------airline. Once having the banks slip, please sending for
Us .
Thanks and Best regards
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航空公司回复3
大意我写成中文，
对于货物破损我们感到很遗憾，谢谢你澄清所有事情，我们会赔你的损失的，也不再要求提供货物丢弃处理的
证明了，但是我们只能让北京分公司给你打RMB云云，还有一些客套话。。。。
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STATEMENT 3，
Thanks for your positive answer. But ----only have the USD
Account as below. If possible, your company pay us USD6460, it is the first priority.
---
Anyhow, if your company can only pay the RMB to us, we can authorize our air agent who was responsible for sending MAWB ----- to collect the RMB. Their RMB account in Chinese letters are as follows.
------------------------------------------------------
Once again, thanks for your quick and efficient cooperation, once having the bank slip, please sending for me.
By the way, MERRY CHRISTMAS TO ALL COLLEAGUES IN ------- AIRLINE GROUP IN ADVANCE.
Yours Sincerely
今天23日，货代告知我已经收到赔偿了，
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楼主好牛！！！
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航空公司挺负责的么
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佩服至极！
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法兰克福。。。服务又这么好。是汉莎航空吗？
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是空运的危险品吗？
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我们也做空运的
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YES ,LUFTHANSA AIRLINE,
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航空公司也怕外国人
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