加拿大外贸
背景是这样的，客人来自巴西，报价客人已经同意，但是由于巴西清关比较麻烦，所以我选择了ems快递，希望清关比较容易。这样问题来了，EMS 运费比较高，跟当初我跟客人说好的运费上还要多加29usd.还需要客人的税号，以及询问他的清关能力如何。下面是我写给客人的邮件，望指点：Hi, XXX.
Last night we have a nice conversation. We made a deal quickly.
But now I have something important to tell you. I have never exported the goods to Brazil before. So I lack some knowledge about the Brazil customs.This morning I consulted the shipping agency. He said the shipping cost is higher than I said last night. Sorry for my mistake. Besides, Consignee Tax ID is necessary. Last but not least, are you able to clear custom?
Let me make clear my purpose of this e-mail,
1.an updated shipping cost:63usd. So you need to pay more 29usd
2.need your Consignee Tax ID
3.Do you have ability to clear custom?
Or do you have your own reliable shipping agency?
Look forward to your kind reply. Thanks a lot.
原文邮件就是这样。虽然客人回复了，也没有生气。只是说运费过高，要撤销单子。我觉得是我表述中有点生硬，给客户感觉不好。
大家觉得如何呢?我老是感觉我表述不及我的同事具有亲和力和圆滑。也许跟我平时说话的习惯有关。这又让我想到，我是不是缺乏一点做业务的基本素质和要求。做电商跟做淘宝还是挺相似的，但是我不会像淘宝客服那样给人感觉比较贴心和周到。
请大家给我指正哦！！万分感谢~
评论
客户语言简单明了我就简单明了，客户啰嗦我就啰嗦，这是我老板交给我们的，很实用、、推荐
评论
你的英文有点问题，好像是用翻译软件翻出来，然后又人力加工过了。 外贸函电必须符合专业的特点，你写的邮件，一看就知道你是外行人，因为你最起码的专业知识都不具备。建议你找一本国际贸易函电课本学习，找一本国际贸易实务学习，这两本书都学好了，可能就可以写出符合行业规范的外贸邮件了。
评论
Hi, XXX.
Thank you very much for your time and I am pleased that we finally made a deal.
Regarding the shipping process, we've never exported to Brazil before, therefor we lack some knowledge about the Brazilian customs. We negotiated with the shipping agent here, and they said the shipping cost is higher than I said last night. Sorry for my mistake. Besides, we need to know your Tax ID, and your ability of customs clearance.
Let me make clear my purpose of this e-mail,
1.an updated shipping cost:63usd. So there is additional $29usd
2.need your Consignee Tax ID
3.Do you have ability to clear custom?
Look forward to your kind reply. Thanks a lot.
评论
语气确实很差，我们都要时刻注意
评论
太中式英语了, 口气很生硬. 另外29美金的话是我根本不会跟客人要的, 200不到RMB自己承担得了, 自己报出去的运费报错了自然需要自己来承担.
评论
我也觉得，我们客户总是长篇大论发给我，我发的少了，他会不高兴。
评论
恩恩，接受你的建议，谢谢你~
评论
呵呵呵~~确实我没怎么学过外贸函电，学的专业不是外贸英语，是会展方面的。。。我不知道怎么充分显示自己的专业同时语气还要看起来很nice. 我真的要认认真真地看一下外贸函电怎么写
评论
一开头你就比我写得要好好多啦··· 看来我真的要注意一下自己的表述~~~谢谢你~
评论
恩恩。谢谢你的建议。
评论
因为我们的货值很低，客人的数量也很少，运费只能叫客人给了···
评论
我想楼主的意思就是 1.实际的快递费要比先前预估的高29美金， 2. 需要客人的税号。至于客人的清关能力..这个你去问客人， 叫客人怎么回答你呢？
QUOTE:Last night we have a nice conversation. We made a deal quickly.
Good morning, regarding the XXXX(你的产品) we discussed last night,
QUOTE:But now I have something important to tell you. I have never exported the goods to Brazil before. So I lack some knowledge about the Brazil customs.
After rechecked with EMS,
QUOTE:This morning I consulted the shipping agency. He said the shipping cost is higher than I said last night. Sorry for my mistake.
I was told that the actual courier charges will be usd63 instead of usd34 which was informed to you yesterday, i am sorry for the inconvenience caused if any.
QUOTE:Besides, Consignee Tax ID is necessary. Last but not least, are you able to clear custom?
Besides, Pls provide your CNPJ for me to arrange courier.
Looking for your early reply, Have a nice day.
供你参考。
评论
其实客户也有可能是因为你要更改价格，而且你没发现你用ems使客户变得麻烦了吗？
评论
因为巴西的清关很麻烦，如果不使用EMS。货物有可能会被扣在海关那里或者直接被退货，这些我都是从货代那里咨询回来的···昨晚也跟客人解释过了，他接受了。他说看看要不要多下点单···
加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
·中文新闻 新民意调查显示绿党的“令人担忧”趋势，澳大利亚人厌倦了亚
·中文新闻 黄金海岸的路怒斗殴中，一名奔驰司机和一名鲻鱼发司机互相拳