加拿大外贸
欧洲有疫情，要发邮件慰问下客人吗？今天有人这样发贴，不少人赞同：该正常工作回复正常回复，顺便关心一句就行了，不用特别多说，只是我们好心比较紧张而已，国外的想法大多和我们不太一样，说太多避免引起其他心理。
贴出edward给客户的安慰邮件：
Hope everything fine with all of you, seems the virus spread seriously all over the world,
did the virus issues affected into your area?
Anyway, just take good care of you and your family. Stay Safe!!
If anything need my assistance, let me know anytime.
在前几期的公众号里提醒外贸人，口罩在这段时间是硬通货，可以用来改善客户关系的，给大家一个硬核实例：
福友happywilson：给意大利客户寄了口罩，客户感动的都快哭了，哈哈
https://bbs.shanghai.com/thread-8082121-1-1.html
客户原话：
Thank you!!! Thank you!!!! Now in Milan we have too many cases, hospitals can’t deal with all... doctors now has to choose who to save and who to let go... our death rate is higher than anywhere else. I really appreciate that you can send the masks
Oh!!! I can understand! It’s like war here. THANK YIU SO SO MUCH
Thank you so much! I am honestly feeling moved and touched by this kind gesture.
We are facing our harder and most difficult times.
Milan has been closed, hospitals has too many ill and doctors can’t deal with all cases, they have to choose who to save and who to let go... like war.
Masks has been impossible to find since a very long time.
We are at home although I still try to make work and to sell our beautiful collection... it is very hard.
I have no words to explain how much I appreciate your gesture... as we need the masks, but even more I am happy to feel that we are not alone in this.
Thank you!
最硬核的礼物：口罩，尤其是在欧洲的震中位置，意大利。 雪中送炭的感情, 印象深刻，看他两分钟之内用手机打出来这么多字就能感受到他有多激动。同时他提醒：DHL说只要不是黑色的都可以寄。
部分福友也贴出了一些客户的邮件反馈。
https://bbs.shanghai.com/viewthread.php?tid=8081360
Ken说：没有发生在自己身上，心态还是不一样。
意大利客户：
I‘m fine but we don't know how the situation could be evolved in the next days.
I have only 20 masks becasue is impossible to find.
Do the infected people decreases in Chine? We have some infomation but I don't understand if it is true.
德国客户：
The press reports daily about the current status of corona infections.
Up to now, Italy has been hit hardest in Europe.
Basically the number of infections is increasing daily.
I suspect that it will have similar consequences as in China.
Personally I am not worried. I am 38 years old and healthy.
I believe that a possible infection will have no consequences for me.
However, everyone is insecure. It will probably take about a year to get over it completely.
美国客户
I think many of the Americans watch too much of the news, so they're all getting scared. There are cases in the US
瑞典客户
thank you so much for your kind reminder on this and your care. I appreciate it a lot and we are taking the situation very serious here in Sweden.
Thank you so much!
某欧洲小国客户
We are small country - 5 mil people and Bratislava where we live is capital with 500 000 people. These days there are no one man with mask. Either in the hospital. I really don’t know what will all people do if wearing the mask will be necesary. I was in shops here and all are sold out. Yesterday I found one shop with some mask- filter ffp2, for 10,-EUR for one . Ffp2 is not useful against coronavirus.
Problems with masks is in all Europe, today I read in France it is the same.
Our goverment is unusefull, they give us only advices but are not helpful only funny.
另一个欧洲客户
PS: there are no masks anymore, all sold out. People start steeling them in the hospital... crazy.
我们可以不做口罩生意，但可以用它来联络感情，尤其是严重的那几个国家。西方客户可以习惯不带，但他可以备着，也可以送人，被关爱的自私谁都会有那么一点点。
评论
我都没有问候，都是直接谈业务。
评论
楼主这个全面 收藏了
评论
楼主发的第一个我也看到了 很不错
评论
同2楼， 大家都不互相问候， 只谈业务， 感觉淡化处理也挺好的。
有些客户通知因为疫情不来广交会了， 要提供样品图片。
评论
我是客户自己提起了，我就说，客户不提就不说，日常问候。因为不确定客户是什么心态，不想到时候一不小心惹客户反感了。毕竟现在是敏感的时候，一部分人还都认为病毒是中国造成的。我不确定我的客户是不是这一部分人，所以干脆就当没这事好了
评论
同楼上， 客户说了在回复； 客户不提千万别提。 这个事情现在起因都没有确定，也不知道客户什么心态，主动提前反而可能触动或者惹恼客户；
看看欧洲诸国对新冠的态度就知道人家的心态跟咱们千差万别，还是业务为主
评论
关系好的客户可以问候下~
评论
你所经营的是国际贸易业务，是做生意，并不是交朋友，最好不要随意评论交易之外的事情，避免引起误会。
建议你不要自作多情，做生意不需要自嗨，除非对方提起这个话题。
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