加拿大外贸
因为公司要求客户更改预付款的事情，在好了好几个帖子，真是不好意思啊。主要是这里的前辈们经验丰富，我真是无计可施了。故事背景：
1. 法国小客户，一个人操作订单，但是做了30多年生意，10年前我实习的公司曾经通过HK一家中间商和这个客户间接合作过。
2. 订单金额20万刀，之前谈好的付款方式：15%预付款，20%发货前，65%见提单
3. 从下单后沟通到疫情后失联20多天，客户的一系列操作让我们感觉非常不安。正好因为疫情原因，我们需要修改合同上的交货期，老板决定把付款条件也修改了。要求客户预付款50%，发货前30%，剩下20%见提单。
邮件已经发完，这里不再复述，反正客户也没回我邮见。下面是我和客户的微信沟通：
S我 16:58
Hi, S.. how you you?
I sent you a email about the new payment, I must apologize for this change. I have had a deep discussion with my boss, but he is resolved to change the current payment
S我 17:00
i am really sorry, it is not mean that we don't trust you. If fact, we faced big trouble of the capital flow
客户17:31
Hi S
客户 17:32
I’m fine thank you
客户 17:32
don't worry i saw your email yesterday. I had a meeting with my client. Do you find it normal that your boss changes the conditions? in business you have to keep your word, you understand? we can't change like that, we do Buisness, it's not a game, you understand? so you're going to tell your boss that we keep the same conditions that we planned. you are the only suppliers who want to change the conditions none of my other suppliers we change their conditions.
S我 17:37
I feel so sorry and I tried to discuss with my boss many times.
S我17:38
Also we respect the agreements normally
S我 17:39
I know perfectly the business
客户 17:40
you know i have been doing business with china for 25 years this is the first time that a supplier has broken its word.
S我 17:40
but now, all suppliers asked 100% payment before delivery
S我 17:41
this is also the first time for us[捂脸]
S我 17:42
i've done it because it was out of my control
S我 17:43
it was a very hard time for me to send that email to you
客户 17:43
you don't care what other suppliers do. me all the suppliers with whom I work respect their word and their conditions.
客户 17:44
I'll tell you the truth, I was very surprised by your email and I'm not happy.
S我 17:44
you are a very very customer to me
客户 17:45
I’ll tell you the truth, fortunately, that I didn’t give you all of the orders and that I also gave to other suppliers.
客户 17:47
know that I don't hold it against you but you have to explain to your boss that we can't change the conditions like that.
S我 17:48
trust me, I have discuss with my boss many times, from yesterday till just now
S我 17:52
I don't remember if I have told you that you are the first client in my career, so you means a lot to me
S我 17:52
so, if there has somthing I can do for you , I will do it.
S我17:55
I appreciate you give me this order and trust me completely
S我 18:01
I will do my best to control the quality and shipment, I will do the final inspection by myself, send pictures and vedios to you for confirm.
S我 18:02
But for the condition of payment, it is a decision by the top managment. For all customers, but not only to you
客户 18:07
know that I have no doubt about you. I know that you are a very serious person and that you are very professional.
S我 18:13
I appreciate for your recognition
S我 18:14
this is really the first time, we ask our improtant customer to change the payment term
S我 18:15
This is an incredibly difficult decision for us, we never do it like this
S我 18:17
but the bad situation for our company is money shortage
S我 18:18
becasue of the epidemic
S我 18:20
we paid lot of money to workers even they stay home for two month, we paid our suppliers
S我 18:21
the truth is we need help from our customer, to be togther with us
客户 19:39
we have already helped you since you asked us for a deposite and I did it for you
S我 21:13
in fact, the deposite 15% is a special approval from my boss, just you
S我 21:15
our regular T/T payment must be deposite 30% for other customers
S我21:51
Simon, could help me to arrange more deposite next week, enabling the order continue
S我 21:53
i will try again to discuss with my boss
S我 21:59
maybe i can persuade my boss to accept 50% in advance, 20% before shipment, the balance 30% aganist BL copy
S我 22:01
what do think ?
客户 22:12
your boss must respect what is agreed
S我 22:30
I am sorry, Simon
S我 22:31
this is our hard and fast rule
S我 22:32
for all customers
S我 22:36
the fabric and trims could not go ahead if deposite less than 50%, it is out of my control[流泪]
客户 22:38
It's up to you
客户的最后一句，简直绝杀，当时正好也是晚上10点多了，我就没再回，接下来是周末，我也没再回复。
今天周一了，要怎么继续下去？求各位大神支招儿啊。
评论
是你老板不遵守游戏规则吧！
评论
帮你顶一下
评论
20多天没联系更改付款条件很正常啊，不能做就不做呗，起码比赔了强
评论
道歉太多，让自己处于被动
一味sorry sorry sorry
你觉得这种姿态，能谈的下什么？？？
外贸人啊，不要把自己的位置放到尘埃里了
强硬点，听你老板的，不接受就找别人去
评论
一个订单20万刀的小客户，既然他不同意你们修改的付款方式那就直接放弃吧。
这客户的事情你们做的一点都不厚道，我之前看过你的帖子，客户感染了新冠病毒，他要休息，要休养，要恢复，因为这个原因消失了一段时间，能理解你们会感到不安，但为什么不站在他的角度看一下？
你们签订了合同，那就要履行合同上面的条约，付款方式客户那边不愿意更改，那就必须要按照合同上面的。现在是你们这边突然提出要修改付款方式，是在签订合同以后，还一直催着，甚至都能说是逼着客户去接受，客户能高兴？你们是要毁约啊知道吗！特别是西方国家的客人更注重合约精神。想一下你们公司是困难了，法国的客户不比你们困难？一个订单20万刀的客户只是小客户而已，你们会缺那点钱？
如果坚持要修改付款方式，要么你们放弃客户，要么继续逼着客户然后客户放弃你们。
评论
他们客户20多天没联系是因为客户感染了新冠病毒休养去了
他之前帖子说的
评论
特殊时期大家都比较敏感，如果老板坚决要更改付款方式，就把事情和客户说清楚，当然也要给老板讲清楚，已经确认的事情再更改，客户肯定不会同意接受，如果无法达成一致，就和客户协商取消订单，把定金退给客户，不要一直拖着，生产不敢安排，到时候给客户承诺的交期又无法保证；
[ 本帖最后由 A-FIRST 于 2020-4-26 17:05 编辑 ]
评论
如果客人坚持不肯，还是不要做的好，就算是老客人 ，要不到时候钱追不回来的时候就惨了，我到现在还有个老客人的款还没有收回来。还不如不做呢。
评论
现金为赢
评论
对事不对人，你们做的不对，你们不放心，可以跟客户协商推迟发货，或者暂停生产，客户定金在你们这，货你们也没发，你们有什么损失？
一个订单20万刀也不算多小的客户了吧
评论
那就说他公司就他一个人弄这个，说不好听的如果客户再有事儿他东西发了钱迟迟不付岂不是更糟
评论
20万美金的订单说小客户，那你们也不至于因为这点预付款发愁吧。20万在我这里可以当王爷了。
评论
1.你有交代这是一个小客户，说明对你的重要性其实不高，只是因为曾经合作过，有点人情味道在里面，但是其实客户不管感情多好，最终认的还是钱字，咱心里要清楚。
2.这个订单之前谈好的条条框框，现在你们老板说改就改，诚信这两字在你们老板身上完全得不到体现，我们公司跟客户谈好的东西，最终亏本了也得做！这是诚信问题！
3.客户目前很多跟我们一样在家办公，很多事项没法正常操作，所以邮件等很久也没回复是正常的，除非客户真的中招翘辫子了。
4.因为不清楚你们公司，跟客户做生意是否你们老板特喜欢插手各个环节，一个能放手让你去做，在背后给你适当支持的老板很重要。
5.个人有两个建议（如果与实际情况不符合就当看着玩）：1.关于这个单子，这个条款建议你去跟你们老板聊一下，谈好的先按条款做，但是跟客户谈下次合作事项就需要提升，而且提升也需要个能让人接受的过程，而不是一开始就15%变50%预付，这很难让人接受，可以尝试先改百分之30%预付，循序渐进，毕竟客户在咱们做了25年生意了，很多东西他其实比你还清楚和专业，预付30%在咱们国内个人觉得其实是最常见的，客户应该也是清楚这一点。2.不清楚你们公司内部情况，所以保险一点，先跟客户协商第一点的办法，先把客户搞定，再跟你们老板谈（老板心里的数其实早就算好了），防止到时跟你们老板谈好了，客户不同意，那就两边都不讨好了（老板内心：***，说好改这样，结果搞不定，要你何用 ）。
上班时间，很多都没想完整，草草说了一下，有不对的请大神们补充。
评论
这么多大单么 ，20W usd 也不小了，
加拿大电商我们公司老板个人一笔外汇收入15000美金,然后他不知道让老外打到我们公司的帐户里来了,那这笔款怎么入帐呀 ,如果作内销不是要缴税吗?!那不是太冤了,我可不可以当作订金(预收帐款 加拿大电商各位，我问下，台湾用信汇到大陆，大概需要几天的时间？急都急死了，等着付钱 评论 一般新台币和人民币不可能从台湾打过来，其实从美国，或者哪个国家打过来24小时，尽管多出一
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