加拿大外贸
我：Good morning
[2014-5-21 21:36:06] GiGi Tsai: Doug,Do you get the parcel yesterday?
[2014-5-21 21:37:33] GiGi Tsai: Hope everything is ok.After you check and test them,can you pls advise your kind comments on our product and service?
客人：
We are too late now so we will be a while before we get them installed and working
[2014-5-21 22:34:32] Doug Lockhart: I wish you would have put a shoulder on the pipe thread fittings so we could put a wrench on them when installing the fitting. That way we don't twist the fitting out of the Hxer. We cannot hang on and brace the fitting when screwing on our fitting…….
我：Hi,Doug,Sorry,I can not very understand the situation you are saying,could you pls take a picture and presentation beside it,so that we help you figure it out.Thank you
[2014-5-22 11:24:49] GiGi Tsai: Is the problem about water connection?We will appreciate if you can send us the picture for helping us understand,thank you
客人：
A picture won't help…….there is not spot on your pipe thread water fittings to put a wrench on to prevent twisting of the fitting and ripping it out of the heat exchanger…..thus we must be VERY careful not tear the fitting out of the heat exchanger when we install the water pipe fittings to our system.
我：
So are you able to install now?
客人：
NO……
我：
The water connection is 1'' female as you request
客人：
Take my replies to someone who can read and understand English properly…….
NO it is not is 1" MALE PIPE THREAD
我：
What,?female,means thread inside,right?
客人：
OMG you are kidding me right?
我：
No,I am not kidding
（然後我在谷歌上搜了下female oile 和male pipe 的圖片，Female 確實是牙在裡面，male是牙在外的，外什麼我們明明給他做的是牙絲在離，他非說是 male的呢？////？？？）
客人：
Then you need to go back to school…….you are selling a product and you don't even understand the basics of plumbing….
（看到我瞬間苦笑不得了）
我：
I remenber you said female ,or male is ok
客人：
Yes…..you see how there is a hexagonal shoulder on that picture you send me to put a wrench on so I can then screw in a fitting to it?
（客人曾經說過內牙，外牙都OK，所以是不是不是牙的問題呢？？？前一刻我谷歌發他的圖片是一種接頭，兩個牙口，中間是六角形的，需要扳手擰緊上的）
我：
You can not find the component in Canada?
（然後我就覺得是他沒有工具安裝我們的產品，所以我想問他加拿大有沒有這樣的配件）
客人：
Again Gigi……LOOK AT THE FITTING IN YOUR PICTURE…..THERE ARE HEXAGONAL SHOULDERS ON IT TO PUT A WRENCH ON SO YOU CAN SCREW IN A FITTING……YOURS HAS NO (NONE) SHOULDER ON IT TO ALLOW US TO HANG ON TO THE FITTING ……. THUS WE COULD RIP IT OUT OF THE HEAT EXCHANGER……
I have to go out on my bike ride now……..go figure this out and then you can get back to me…….
（然後他不鳥我，出外騎單車去了）
我：I am learning your words
I think I see now
The screw is not fit for your system,right?
We will send you another connection ,1'' ,can you advise the screw inside or outside？
客人：
No NO NO………when you put two pipe thread fittings together………you need to put a wrench on one fitting and a wrench on the other fitting…….THERE IS NO FITTING (HEXAGONAL FITTING) ON YOUR HEAT EXCHANGER FOR ME TO PUT A WRENCH ON SO THE OTHER WRENCH COULD TEAR IT OFF FROM THE HEAT EXCHNGER……..
（客人當時出去踩單車了，後面看到回了這樣的）
评论
这个格式发对话看得好累哦。友情顶一个。期待有耐心的高人解答。
[ 本帖最后由 fage007 于 2014-5-23 11:57 编辑 ]
评论
Oh .no
评论
客人要把两个管子接在一起，一般情况下是需要用两个扳手，一个一边。可是你提供的产品中好像有一边（HEAT EXCHANGER） 没有可以供扳手摆放的六角螺丝（NO HEXAGONAL FITTING) 。客人担心这样很容易造成划扣，所以他必须很小心才行，所以很费劲。
你这边却一个劲的纠缠在female 好male 凹凸牙口，他能不生气吗
加拿大电商刚从事这行半年，对电子行业不了解，自己整理了些，算是学习，供大家分享，也请大家补充。我毕竟是个文科生，对这方面知识严重欠缺。 DVD:英文全名是Digital Video Disk, 即数字视频光 加拿大电商昨天我把提单复件发给了客户，今天收到了他回信，如下： Dear Nicholas, please send all shipping documents. We will check B/L copy and we will reply ASAP. Thank you Best Regards .........................................
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